Avis "Love on the Lake" Lakefront Updated Cottage

Dear Beverly, Thank you for taking the time to review our place on VRBO. We would like to disclaim that all the images posted online are actual, not altered in any way or form. All details regarding the waterfront access is declared on the listing description and rental agreement. Please refer to that. Furthermore, if there were any issues regarding the cleanliness or supply shortage, we would have been more than happy to address these immediately had you contacted us during your stay or even prior to leaving. We are unsure how you were only able to find one glass, there are multiple types of glassware in the kitchen and dinning room for different occasions. Again, we would have been happy to assist and direct, if you had notified us of any discomfort during your stay. Furthermore, our cleaning services are efficient and timely, it would have been easy to address any concerns you had during your stay.

We are sorry to hear this. We can assure you 100% that this area is very safe. There has been recent changes in the neighbor's property ownership and infrastructure nearby, and for this reason there were extra workers and personnel in the area that usually aren't present. Nevertheless, we hope that your next stay with us will be much more comfortable.

We are sorry to hear that you were not satisfied with your stay at our cottage. We greatly appreciate your feedback about our indoor furniture. With regards to the muddy road, it was unfortunate timing that this path received a lot of snow two days prior to your visit, which has melted as we transitioned into warmer weather. Once the summer arrives, the lake and surrounding area are much more pleasant and comfortable for exploring than during the winter season. For this reason, we provided you our discounted winter rate, and have also allowed you a pet accommodation free of charge. All the listing descriptions and photos are 100% accurate and belong to our place. Our cottage is located on a private road with only four properties, and it is a very safe area. During your reservation, the neighbor was moving out of his property (end of March), which would explain why you saw some trash bags as we cannot control our neighbour's moving date. We have been hosting for a couple of years now and still have not come across any safety concerns or incidents taking place on our private road or within the area. Usually, people are biking, hiking, or walking their dogs, along the trails and within in the park behind our cottage with no issues. On the Service Road, the speed limit is 60 km/hr; however, if you came across individuals speeding along this road, it would be helpful to notify traffic control to allow for more vigilant monitoring. We feel that your feedback does not fairly represent the accommodations that were provide, and is based on transient incidents that are not related to the cottage (eg. Neighbour moving out, muddy road from the melted snow, and supposedly speeding vehicles on a 60km/hr road).

Ian and his family were great quests, easy communication. We would definitely host them again.