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Hyatt Place Ottawa West

3.0 star property
3-star eco-certified hotel in Nepean

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Place Ottawa West

Lunch and dinner served, American cuisine
Room, 1 King Bed with Sofa bed
Reception
Exterior
Meeting facility

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
300 Moodie Drive, Ottawa, ON, K2H 9G1
  • Queensway Carleton Hospital
    4 min drive
  • Bayshore Shopping Centre
    6 min drive
  • Algonquin College
    8 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    24 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed (High Floor)

  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

In-room safe, individually decorated, individually furnished, desk

Room, Multiple Beds (High Floor)

  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Bathtub

Suite, Multiple Beds, Accessible, Bathtub | Exterior

Suite, Multiple Beds, Accessible, Bathtub

  • 41 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed

  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

In-room safe, individually decorated, individually furnished, desk

Room, Multiple Beds

  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel
Pool
Breakfast included
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (1002)
The price is CA $159
per night
CA $188 total
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel

About the area

Ottawa

Nepean stay.Your stay at this Nepean hotel places you within 3 miles (5 km) of Queensway Carleton Hospital and Bayshore Shopping Centre. Funhaven Entertainment Centre and Centrepointe Theatre are also within 6 miles (10 km).

What's nearby

  • Queensway Carleton Hospital - 4 min drive - 3.7 km
  • Bayshore Shopping Centre - 6 min drive - 5.0 km
  • Kanata Centrum Shopping Centre - 7 min drive - 8.7 km
  • Algonquin College - 8 min drive - 7.5 km
  • Canadian Tire Centre - 9 min drive - 11.3 km

Getting around

  • Ottawa Station - 15 min drive
  • Ottawa International Airport (YOW) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Tim Hortons - ‬19 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪The Brew Table - ‬7 min walk
  • ‪Harvey's - ‬16 min walk

About this property

Hyatt Place Ottawa West

3-star eco-certified hotel in Nepean
Hyatt Place Ottawa West offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 1183 square feet (110 square meters) and includes conference space. The eco-certified Hyatt Place Ottawa West also features multilingual staff, coffee/tea in a common area, and dry cleaning/laundry services. Self parking is free.

This 3-star Ottawa hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 6 levels
  • 1183 sq ft of conference space
  • 110 sq m of conference space
  • Built in 2021
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt Place Ottawa West offers 140 accommodations with laptop-compatible safes and coffee/tea makers. These individually decorated and furnished accommodations include queen sofa beds. 55-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Highchair
  • Indoor pool
  • Refrigerator
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 55-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Weight limit: 40 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Place Ottawa West Hotel
Hyatt Place Ottawa West Ottawa
Hyatt Place Ottawa West Hotel Ottawa

Hyatt Place Ottawa West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1073 out of 1680 reviews" "
Rating 8 - Good. 421 out of 1680 reviews" "
Rating 6 - Okay. 94 out of 1680 reviews" "
Rating 4 - Poor. 46 out of 1680 reviews" "
Rating 2 - Terrible. 46 out of 1680 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Aug 2024

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities
staff were friendly, lots of seating area in lobby, breakfast was your typical continental food, beds (mattress) extremely soft they seemed like I was sleeping on a waterbed, just awful, restaurant option outside the hotel which was nice
Stayed 5 nights in Aug 2024

10/10 Excellent

Oussama

Good
Stayed 1 night in Aug 2024

8/10 Good

fareena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My partner and kids were in the pool so I decided to order a cappuccino while I waited for them in the lobby area. I was told it was going to be a couple of minutes since the machine needed cleaning. No worries - I paid and waited for my cappuccino. The front desk started to get busy and the staff was attending to them- maybe 20 mins later - still no coffee, no apologies, no acknowledgement- nothing. My kids came out and I had to go up to my room to help them out of their wet clothing. I can back down and waited another 10 mins for my coffee only to received 1/2 cup full. The other half was filled with froth. The cup almost weight nothing. Totally not worth the almost $6 I paid and the front desk staff totally didn’t seem to care that I bought a coffee there vs Tim’s was just around the corner. No apologies- nothing.
Stayed 1 night in Aug 2024

10/10 Excellent

Edwina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Line

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Will Come back for sure
Stayed 2 nights in Aug 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Zhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in experience was uncomfortable. I forgot my physical ID and suggested there should be a digital solution. Instead of offering assistance, the hotel manager insisted that a physical ID is required, stating, "I've been working in the hospitality industry for over 10 years," followed by a dismissive "I don’t know which world you live in." This approach affected my overall experience, and despite the long travel, she even attempted to upsell us memberships. The room service did not meet expectations. Upon returning, the bed was left unmade with a sign indicating it wasn't cleaned due to personal belongings. However, my snacks were missing. This was the first time at a 3-star hotel or motel where the room wasn't cleaned and items were lost. Many hotels even fold clothes and place them neatly on the bed. In addition, the cutlery at breakfast on both days was not properly washed. While the room facilities and layout were satisfactory, these experiences have led to questions regarding the quality and professionalism of the hotel’s management and staff. Oh, 3 days after our stay, a $24.99 was charged to our credit card. The hotel explained it was for watching TV, which did not occur. I requested to have the hotel manager look into it, and am still waiting for a resolution.
Stayed 2 nights in Aug 2024

10/10 Excellent

Javid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tilawat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at Hyatt Hotel
It’s Amazing experience with Stay at Hayat Really nice services, nice clean environment, gorgeous Break fast, speedy wireless .. Easy access to Market Nice customer service
Stayed 1 night in Aug 2024

10/10 Excellent

Antoni, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is clean and perfect place to stay.
Stayed 1 night in Aug 2024

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

DANIEL RICARDO

Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was better than I expected. Will definitely be staying at a Hyatt hotel again in the future! Although the elevator was broken to go down for our stay, the rest of the place looked immaculate; it was very clean and the room we stayed in was very spacious. The staff was very pleasant and informative about what they offered, the breakfast buffet was delicious and had some different options compared to other hotels I’ve stayed at (hard boiled eggs, oatmeal bar, and French toast!) Lastly checkout was very easy once I received my email online for express checkout!
Stayed 1 night in Aug 2024

10/10 Excellent

Yandong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2024

10/10 Excellent

Salima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. For a family stay
Stayed 1 night in Aug 2024

4/10 Poor

Zhan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Shoaib

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. The breakfast options are excellent, the rooms are impeccably clean, there's ample parking, and the staff is outstanding.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Stayed 1 night in Jul 2024

10/10 Excellent

Ashraf Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Kena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024