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Fairmont Empress

4.5 star property
Family-friendly Edwardian hotel connected to the convention center with 2 restaurants

Choose dates to view prices

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Lobby
Lobby
Ocean views, serves lunch and dinner

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • British Columbia Parliament Building
    ‪4 min walk‬
  • Victoria Harbour
    ‪6 min walk‬
  • Victoria Clipper Ferry Terminal
    ‪9 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

  • Harbor view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

  • Harbor view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

  • Harbor view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

  • Harbor view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

  • City view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

  • City view
  • 22 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area

One Bedroom Suite City View 1 King

  • City view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

Fairmont City View 1 King

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Victoria

Seaside stay .With a stay at this Downtown Victoria hotel, you'll be steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 4 min walk - 0.4 km
  • Victoria Harbour - 6 min walk - 0.5 km
  • Victoria Clipper Ferry Terminal - 9 min walk - 0.8 km
  • Chinatown - 10 min walk - 0.9 km

Getting around

  • Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Family-friendly Edwardian hotel connected to the convention center with 2 restaurants
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1362 out of 1912 reviews
Rating 8 - Good. 302 out of 1912 reviews
Rating 6 - Okay. 142 out of 1912 reviews
Rating 4 - Poor. 60 out of 1912 reviews
Rating 2 - Terrible. 46 out of 1912 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toru

Stayed 1 night in Jan 2025

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service-
Stayed 3 nights in Dec 2024

8/10 Good

Cristina, Santa Maria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who wouldn’t want to stay at the Fairmont Empress? I reserved a Gold Suite with Harbor View for three nights to stay with my two dogs. I left after one night. What happened? The room was lovely, I felt anticipated by a welcome note with my name already in the room along with pet beds and food/water bowls supplied by the hotel. Facilities look beautiful, two fluffy bathrobes, slippers and plenty of toiletries for nearly every need. Because the hotel is older (but very tasteful renovated) one can hear every conversation and giggle in the hallway (no buffer zone like in new hotels), which made getting a good night’s rest a challenge for me and my dogs. The following morning I went out to explore, I left my dogs in the room with the DND on the doorknob, and asked that my room not be disturbed by housekeeping as my dogs would naturally try to defend their “home” by barking. Agreed. Well, forty-five minutes later I get a call from the hotel that my dogs started barking when housekeeping knocked and attempted to enter my room. I immediately returned to my room, quieted my dogs, took them out to potty and considered my next steps. While Fairmont Empress is a beautiful and luxurious hotel, and I desperately wanted to stay and explore all the amenities, unfortunately, it was not the right hotel for me. Hotel is pet friendly, yes; meet my pet needs, sadly no. I would recommend Fairmont Empress for the experience, and recommend leaving anxious dogs at home with a pet-sitter.
Stayed 3 nights in Dec 2024

8/10 Good

Paul, Lake Forest Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Service less than desired during busy season. Fairmont Gold food service inferior to Whistler Fairmont
Stayed 3 nights in Dec 2024

8/10 Good

Kathren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Empress is a beautiful hotel. Unfortunately people se unable to travel without dogs and the Empress allows them to stay there. Our room had a dog odor and on our floor there was a dog that barked a lot. The dog was left in the room by itself a lot.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dominic

Stayed 2 nights in Dec 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy with kids running up and down the halls on New Year’s Eve but I get it. Side of vanity beside toilet was dirty will spay mark from toilet. Other than that room was clean and cozie.
Stayed 1 night in Dec 2024

10/10 Excellent

Jasvinder

Stayed 2 nights in Dec 2024

10/10 Excellent

Jairo

Stayed 1 night in Dec 2024

8/10 Good

Sangeetha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Small rooms, not worth the value for money - seems like price just for the brand but amenities or rooms had nothing extra or special.
Stayed 2 nights in Dec 2024

10/10 Excellent

Thomas, Bainbridge Island

Liked: Cleanliness, staff & service, property conditions & facilities
The high tea service was the highlight of our trip.
Stayed 2 nights in Dec 2024

10/10 Excellent

Silvina

Travelled with partner
Liked: Amenities
All good
Stayed 2 nights in Dec 2024

10/10 Excellent

Oi Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel, bed is comfy and I had the nice stay, best way to celebrate coming 2025.
Stayed 1 night in Dec 2024

6/10 Okay

Jamie

Liked: Staff & service
Eh.
You are paying for the name & location. The room was small. Not enough room for someone to open the bathroom door while brushing your teeth. Horrible shower pressure, more of a high volume drip out of an overhead shower head. The LG television was from 2010 at best, slow interaction with the remote, no option for screen mirroring or blue tooth comparability. An endless maze of elevators to get to the lobby. 1 bar, 1 restaurant and a tea room with a decaying paint peeling ceiling. The fitness centre is seriously outdated, small and stuffy, with an industrial fan blowing for circulation. Only one of the three treadmills worked. The pool and hot tub area is fine but it seems to be a 1 km walk to get back and forth from your room to the pool. Great for the photo op’s but I don’t see any need to stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Haitian, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superior service at check-in, at the bar and room service.
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience!
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Beautiful historical property
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Awesome
Stayed 1 night in Dec 2024

10/10 Excellent

Brett

Stayed 1 night in Dec 2024

10/10 Excellent

Zachary Patten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such an amazing place to stay at. The staff were so incredibly friendly and helpful. Having tea in the lobby was my favorite part of the trip, so definitely be sure to book a table. For ghost lovers, this hotel is one of the most haunted in the world, which we learned after having a glass move on its own during dinner at the restaurant.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Empress! Our stay was dreamy—we had a lovely large corner room overlooking the harbor with amazingly high coffered ceilings and a tall window that let in lots of morning sunshine. The beds are deliciously comfy—in fact, everything about the room was cozy and restful. The hotel is immaculately maintained, and now that the ivy has been removed, it’s easier to appreciate its grandeur. Amazing, attentive service—from the housekeeping staff to the front desk attendants, all were top notch. What a lovely experience. Can’t wait to go back!!
Stayed 3 nights in Dec 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024