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Best Western Plus Ottawa City Centre

3.0 star property
Eco-certified hotel near Carleton University

Choose dates to view prices

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Fridge, microwave, coffee/tea maker
Lobby
Reception
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪14 min walk‬
  • Carleton University
    ‪6 min drive‬
  • Parliament Hill
    ‪7 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Fridge, microwave, coffee/tea maker

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Ottawa

City center stay.Your stay at this Civic Hospital - Experimental Farm - Central Park hotel places you within 2 miles (3 km) of Ottawa Hospital Civic Campus and Commissioners Park. Canada Agriculture and Food Museum and Dominion Arboretum are also within 2 miles (3 km).

What's nearby

  • Ottawa Hospital Civic Campus - 14 min walk - 1.3 km
  • Rideau Canal - 5 min drive - 3.8 km
  • Carleton University - 6 min drive - 5.8 km
  • Canadian War Museum - 7 min drive - 5.0 km
  • Parliament Hill - 7 min drive - 6.8 km

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Run2Patty - ‬14 min walk
  • ‪Bowman's Bar & Grill - ‬5 min walk
  • ‪Juice Dudez - ‬20 min walk
  • ‪Second Cup - ‬16 min walk
  • ‪Domino's Pizza - ‬8 min walk

About this property

Best Western Plus Ottawa City Centre

Eco-certified hotel near Carleton University
Best Western Plus Ottawa City Centre offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Best Western Plus Ottawa City Centre. Self parking is free.

This Ottawa hotel is smoke free.

  • 121 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open July 01 and close September 05.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1015 reviews
Rating 8 - Good. 299 out of 1015 reviews
Rating 6 - Okay. 88 out of 1015 reviews
Rating 4 - Poor. 34 out of 1015 reviews
Rating 2 - Terrible. 43 out of 1015 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were quite friendly and helpful. The room was comfortable and quiet. There were all the amenities that we required. I would return another time.
Stayed 2 nights in Jan 2025

10/10 Excellent

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms and nice and close to the highway
Stayed 2 nights in Jan 2025

2/10 Terrible

Derek

Stayed 1 night in Jan 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 1 night in Jan 2025

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michele, Toronto

Stayed 1 night in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Nelson

Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room. Easy and efficient check in and out. Very good stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Albert

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Feng, Thornhill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice staff. Easy access to highway and dowbtown. comfortable bed and good shower condition.
Stayed 1 night in Jan 2025

4/10 Poor

Hannah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine for a cheap sleep. It wasn’t very clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Centrally located in Ottawa. Good parking
Stayed 2 nights in Dec 2024

2/10 Terrible

Sharon

Disliked: Property conditions & facilities, room comfort

Convenient to be near hospital - sucks otherwise

Christmas Eve and Christmas day was quiet and I was beside an elevator. By Dec 26 the place got busier and the elevator was so loud and I couldn't sleep, thankfully my earplugs worked to help me sleep. The next morning I asked to move to a new room which was fine and they allowed. Moved three doors down on the second floor and it was even more loud! People were talking and it sounded like it was in my room. People knocking on other doors and slamming their doors all night, if they just closed their door it would sound like a slam and it would make my door rattle. The heating system was good and it didn't make the air dry. The place looks old and run down. Staff are nice but the condition is very poor. It's a good place to stay if you are visiting someone in the hospital as it's just a 15 minute walk to the Civic. Rockin Johnnys across the road and a 24-hr shoppers that was open everyday during the holidays was super helpful. If you have a good set of ear plugs and just need a place close to the Civic that is affordable this is an acceptable hotel, otherwise don't stay here, you could get a more modern and quiet hotel for the same place somewhere else.
Stayed 5 nights in Dec 2024

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed a quiet clean place to spend a night
Stayed 1 night in Jan 2025

8/10 Good

Bilal

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Alexandra

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There were 2 large centipedes on the walls of our room. Also since when do the check in people ask for names of everyone in the room? Felt very weird.
Stayed 1 night in Dec 2024