See all properties

Hilton Cancun, an All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, sun loungers
Terrace/patio
Living area
OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | Living area
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

View from room

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

View from room

TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for TROPICAL VIEW ONE KING BED GUESTROOM

View from room

TROPICAL VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE KING BED GUESTROOM

OCEAN FRONT ONE KING BED GUESTROOM

OCEAN FRONT ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT TWO QUEEN BEDS GUESTROOM

View from room

OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

Hair dryer, bathrobes, towels

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED

SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED | Pool

SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

View from room

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Body treatments, hydrotherapy, body wraps, body scrubs, facials

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Costa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.6 out of 5, Wonderful, 305 reviews
The price is CA $975
CA $975 total
includes taxes & fees
Apr 28 - Apr 29
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

About the area

Cancun

Beachfront retreat .Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive - 8.7 km
  • Moon Palace Golf Club - 13 min drive - 8.5 km
  • Puerto Morelos Beach - 20 min drive - 17.6 km
  • Petempich Bay - 20 min drive - 13.5 km
  • Riviera Cancun Golf Resort - 24 min drive - 17.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star beachfront property near Moon Palace Golf Club
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

Languages

English, Spanish

Similar properties

Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 2,642 reviews
The price is CA $536
CA $654 total
includes taxes & fees
Apr 29 - Apr 30
Hilton Cancun Mar Caribe All-Inclusive Resort

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1933 out of 3272 reviews
Rating 8 - Good. 697 out of 3272 reviews
Rating 6 - Okay. 319 out of 3272 reviews
Rating 4 - Poor. 166 out of 3272 reviews
Rating 2 - Terrible. 157 out of 3272 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vladislav A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hilton. Two minor complaints, bathrooms next to gym were down and some kids pool fountains did not function.
Stayed 4 nights in Apr 2025

8/10 Good

Monika

Travelled with family
Liked: Staff & service, property conditions & facilities
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
Stayed 3 nights in Mar 2025

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part, staff was very accommodating.
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Jonathan, NEW CITY

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My wife, son, and I stayed at the Hilton Cancun all inclusive arriving 12/10/24 and left on 12/17/24. Upon arrival we were asked if we would like to "upgrade our room" which I qgreed to do. Entering the room it was very dirty with crumbs in the bed and a dirty floor. They came to mop the floor after I complained but they would not come clean unless I went down and complained. the first time after initial arrival that I asked for the room to be cleaned they said that it would be done but nobody ever came. We noticed that the air conditioner would not stop running and we were freezing in the room. The first full day we took my 2 year old son to the daycare area and were told that they did not accept children that young. There went my vacation with my wife. They mention a daycare center and do not mention the age restriction. I would have gone to another resort had I known. Every day when we went to eat the food was always mediocre and always cold at the buffet. We figured out why this was happening when we were getting ready to leave and we saw them putting the food outside on the trays at 6am which is before anybody was going to eat. The worst came when my wife asked a kitchen person if a particular pastry had nuts in it (because my wife is allergic to nuts) and he said NO. My wife got extremely sick and later found out from someone else in the kitchen that there were indeed nuts in that pastry. When my wife got sick and they had the house doctor come to our room
Stayed 7 nights in Dec 2024

2/10 Terrible

Bonsa Jemal

Disliked: Cleanliness, staff & service, property conditions & facilities
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life. What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking. A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.
Stayed 4 nights in Jan 2025

2/10 Terrible

Bonsa Jemal

Travelled with group
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life. What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking. A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Radwa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the stay was wonderful. Everyone was so pleasant and nice. I only wish the food options were a little better. They took allergy notes when entering but not much was done on the buffet end to ensure that allergies were being accommodated
Stayed 4 nights in Jan 2025

10/10 Excellent

Shatille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Absolutely lovely staff, lovely pools, things to do, but was still good for families because the resort stuff shut down by 11 and had early morning breakfast available. Would definitely go back!
Stayed 5 nights in Jan 2025

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well taken care of
Stayed 6 nights in Jan 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Minnah Bilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely stunning and the staff was incredible!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose Alejandro

Stayed 5 nights in Jan 2025

4/10 Poor

Xi

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far off the the strip. Very inconvenient to get a taxi. Worst staff and customer experience ever in cancun. All the staffs are just waiting and asking for tips every 5 seconds. Food is awful and limited that requires reservation everyday.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alison Gray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer property that has excellent restaurants, pools, and staff. The rooms are very roomy and clean. All staff treat you very special and honestly enhanced our experience in Cancun.
Stayed 4 nights in Jan 2025

6/10 Okay

Jacklyn

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Yanhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe，nice
Stayed 6 nights in Jan 2025

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service
Good place overall
Stayed 3 nights in Jan 2025

4/10 Poor

Miyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that could have made this better was if the resort had more available public restrooms.
Stayed 7 nights in Jan 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had very good service
Stayed 3 nights in Jan 2025

8/10 Good

Quynh Nghi Vu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Every employee I interacted with was incredibly friendly and professional. The food was good, I would definitely recommend eating at the Italian restaurant and the taco truck. The drinks however were not strong, you could order double or triple shots but it seemed like they were just watered down. The hotel is beautiful and I really enjoyed that there was a private beach. There were a lot of families there, it's not really a party place. It was a little more challenging to get transportation because they don't allow uber to enter. They will order a taxi for you (which will be overpriced) or you can use one of the 3 apps they approve. Overall, I will definitely be returning to this property and I really enjoyed my stay.
Stayed 4 nights in Jan 2025