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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Reception
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail
Kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪20 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3981)
The price is CA $963
per night
CA $1,169 total
includes taxes & fees
17 Mar - 18 Mar
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Punta Esmeralda Beach - 12 min drive
  • Playa del Carmen Main Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1675 out of 3548 reviews
Rating 8 - Good. 905 out of 3548 reviews
Rating 6 - Okay. 483 out of 3548 reviews
Rating 4 - Poor. 247 out of 3548 reviews
Rating 2 - Terrible. 238 out of 3548 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dmitriy

Stayed 8 nights in Jan 2025

6/10 Okay

Jessica

Stayed 7 nights in Nov 2024

6/10 Okay

Aravind kumar neelamegam

Travelled with family
This is not a 5 star hotel. All the drinks were made only with local alcohol. Food and buffet was boring and many items were not refilled. The service staff especially at bars were hit or miss. The a la carte restaurants are okay nothing to write home about.
Stayed 7 nights in Nov 2024

10/10 Excellent

Peter

Stayed 7 nights in Nov 2024

6/10 Okay

Jenipher

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We had a great time, but some things slightly spoiled our vacation. In some restaurants the service was very slow and they refused to give us a large table for 8-10 people and did not want to combine tables for us so that we could all sit together. We were divided into two tables. We arrived on time, but waited a long time to get a table and even to place an order. But in the buffet there was always room for all of us and the food was tasty and varied. The resort is beautiful and well-kept, has a good beach. Apart from the minus for the restaurants, everything else was very good. Our rooms were large, clean and cozy with a pool view . The air conditioning worked well, so we could take a break from the heat at the room. In my opinion, this is not the best but a pretty good resort.
Stayed 7 nights in Nov 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Adrianne

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was good, lots of activities to keep busy. Our family can't wait to go back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great start for the family. Full of activity options, and the shoes were great.
Stayed 7 nights in Nov 2024

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! Pictures don’t do it justice. I was hesitant to book with all the reviews about the wildlife, but they never once bothered us and we enjoyed seeing them around. Food was great! Wish they opened up more booking for restaurants as they were hard to get, on our 5 night trip we were only able to book the last three nights. Buffet food was good with lots of options but al la carte forsure better. Staff was excellent, we very much enjoyed our stay!
Stayed 5 nights in Nov 2024

8/10 Good

Manuel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está bien ubicada. Tienen buena comida, variedad, calidad y puedes probar restaurantes distintos si lo reserva con antelación. Muchas actividades para los adultos y para los niños. El kids club es muy divertido para niños pequeños. Ah! los shows noturnos son muy divertidos, y valen la pena. Los profesionales del transporte no son muy amables por lo general, pero todo lo demás, bien. No tomen el “Free tour”, mejor pagar el del hotel que cuesta 5$ para llevarte a playa del Carmen. El tour de Tura joyería es una pérdida de tiempo. Te meten 1 hora en una tienda, obligatoriamente y además son una groseros, mal educados y muy poco profesionales.
Stayed 8 nights in Nov 2024

8/10 Good

Juliana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is good. Kids club is a plus! We really liked our stay despite of some rude employees. Luckily, the employees overall were very nice, but the people who does transportation from the lobby area and the transportation from the kids club to other hotel areas, most are very rude like if they did not like to do that job. Food, pool, activities for the adults are great. We would return to this hotel.
Stayed 10 nights in Nov 2024

10/10 Excellent

Tammy, Guntersville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP experience was actually unexpected but wonderful!
Stayed 4 nights in Nov 2024

10/10 Excellent

Tarrance

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 3 nights in Nov 2024

10/10 Excellent

Prabhu

Liked: Cleanliness, staff & service, property conditions & facilities
Had a smooth memorable experience with family
Stayed 1 night in Nov 2024

10/10 Excellent

alakesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort in the riviera maya. Very relaxing and has some wilderness that makes it different from other resorts that we have been in cancan hotel zone.
Stayed 4 nights in Nov 2024

6/10 Okay

Gail m

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Shuttle was a joke. Rarely ran. Empty shuttles would zoom past. Lobby bars closed 30 min earlier than stated. Room service was terrible. They ran out of everything. No elevator. We were on the top floor.
Stayed 7 nights in Nov 2024

8/10 Good

Lizvet Ayala

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Not enough employees to clean and serve. They used to welcome you with a glass of champagne and now they don't. Sadly it seems like its getting worse and worse. Its almost impossible to make reservations at the A la carte restaurants.
Stayed 6 nights in Nov 2024

10/10 Excellent

Natalia

Liked: Staff & service
The service is excellent but the property condition leaves much to be desired. persistent moldy smell in the room. Very bad wi Fi in the area(except lobby) Food in the restaurant could be better)
Stayed 7 nights in Nov 2024

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Aslien Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great in every way very helpful and courteous. Great beach area and amenities. Plenty of other options if you want to pay for excursions from the beach or outside of the property.
Stayed 8 nights in Nov 2024

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

4/10 Poor

patricia e

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Rating: ★★☆☆☆ (4/10) Our stay at the Gran Riviera Princess in Cancun had some highlights, like the pools and the beach, but overall, it was disappointing. One major issue was the lodging arrangement. We booked expecting an adult-oriented experience since our group was entirely adults aged 18 and over. However, we were placed on the family side of the resort, which caters to families with children. This wasn’t disclosed during booking and didn’t match our expectations, leaving us very dissatisfied. The rooms were another major letdown. They smelled unpleasant, possibly of mold, and the humidity was so bad that the beds and linens felt damp. The overall condition of the rooms did not meet the standard we anticipated. Additionally, one troubling incident occurred when a family member found an empty beer can from our mini fridge left in the shower by the cleaning staff. This lack of professionalism was unacceptable. The dining experience was also underwhelming. The buffet options were very limited, and the food quality was poor, especially considering we were in Mexico, where we expected great cuisine. While the à la carte restaurants were slightly better, securing reservations was difficult due to high demand. On top of this, the constant pressure from staff trying to sell memberships and vacation packages was disruptive and intrusive. It was frustrating to be approached so often when we just wanted to relax.
Stayed 5 nights in Nov 2024