See all properties

Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail
Reception
Kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

You may also like

Ad
3 outdoor pools, cabanas (surcharge), pool umbrellas

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Downtown Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,451 reviews
The price is CA $576
CA $576 total
includes taxes & fees
13 Apr - 14 Apr
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Quinta Avenida - 11 min drive - 8.5 km
  • Playa del Carmen Main Beach - 19 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Similar properties

Sundeck

Grand Sunset Princess - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 2,772 reviews
The price is CA $451
CA $451 total
includes taxes & fees
3 Apr - 4 Apr
Grand Sunset Princess - All Inclusive

Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1793 out of 3845 reviews
Rating 8 - Good. 973 out of 3845 reviews
Rating 6 - Okay. 538 out of 3845 reviews
Rating 4 - Poor. 275 out of 3845 reviews
Rating 2 - Terrible. 266 out of 3845 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly!
Stayed 4 nights in Feb 2025

6/10 Okay

Dmitriy

Stayed 8 nights in Jan 2025

8/10 Good

Arielle

Stayed 5 nights in Dec 2024

10/10 Excellent

Diana Renteria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 5 nights in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Tushar, Pierrefonds

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Ghada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good and certainly the VIP I got with Expedia made the experience much better. We got access to more restaurants options and free room service. The golf carts drivers were very pleasant and so were the concierge I remember Jonathan was great. The place just feels like a 4 stars more than 5. The beach though nice sand and clear water..the allowed area to swim in was only waist high or less. None of the pools were heated and in December it was a little cold. Still had a nice time, food was good always fresh grilled steak and salmon but could use some more variety.
Stayed 5 nights in Dec 2024

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was large and had lots of space, especially the pool. The beach area was very nice. However, the front desk was not very welcoming, the beds were extremely uncomfortable (especially the pillows), and it was not as maintained as the pictures might indicate. The Buffett food was ok. Also, it was hard to book a dinner or change the reservation, the app is not very intuitive. You have to book dinner at least 2.5 days prior to even get a chance. The Italian restaurant was delicious, but the seafood restaurant was not very good.
Stayed 6 nights in Dec 2024

8/10 Good

jinous

Travelled with family
Liked: Property conditions & facilities, room comfort
Our shower smelt like sewage& kid’s club was small
Our room phone wasn’t working, and despite sending multiple messages via the app and WhatsApp, we received no response and had to go to the concierge, which was understaffed. While the all-inclusive package was convenient, we couldn’t book any restaurants during our three-night stay as they were all fully booked. The kids’ club was basic, closed at 5 PM, and required an extra fee for access to the “family path” and additional facilities. The location was isolated, with no nearby places within walking distance, and no complimentary shuttle was provided. The beach water smelled like sewage, and our bathroom and shower also had a persistent odor, which detracted from the experience.
Stayed 3 nights in Dec 2024

8/10 Good

Mukund

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As all inclusive hotel or resort property, it should include airport shuttle and outdoor excursions along with other in property facilities and shows.
Stayed 4 nights in Dec 2024

8/10 Good

robert daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful!
Stayed 5 nights in Dec 2024

6/10 Okay

Anthony

Stayed 7 nights in Dec 2024

2/10 Terrible

Kim,, Auburn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach came out
Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Great food and great service. Drinks were a little watered down
Stayed 5 nights in Dec 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, fun, fun. Good dining options and great staff.
Stayed 3 nights in Dec 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and the grounds are well maintained and very large. There are a lot of pool options and the beach was clean. Some areas of the beach have a very rocky bottom and hurt your feet to go out. I would recommend shoes. The staff were polite, attentive, and helpful. The rooms were large. The grounds have deer, cats, monkeys, coatis, and lizards. The food is okay. Some of the restaurants were fantastic. We could always find something to eat.
Stayed 6 nights in Dec 2024

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great only concern is beach
Stayed 7 nights in Dec 2024

10/10 Excellent

Dustin Shea

Stayed 7 nights in Nov 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
I will go back again in a heart beat! We had the best time and I have nothing negative to say!
Stayed 7 nights in Dec 2024

4/10 Poor

Taeung, Auburn

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach!!!!!

6/10 Okay

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mixed feelings on this place. We've been to a dozen or so different all-inclusives over the years, but this is the first that we agreed we would never go back to. Let's start with positives: The resort itself is beautiful and massive (more on this in negatives later), and mostly well kept. Because of how big it is, there are always people but also never felt overly crowded. We always found a few pool chairs together, no matter the time of day, and there was always things to do (game of volleyball, sand soccer, pool games, aerobics, dance, yoga, you name it!). We stayed in the family portion of the resort, and the kids loved the mini water park and mini buffet and ice cream shop (visited daily!). Unfortunately, the devil is in the details and while at the surface this all sounds amazing, there were many negatives... First, the staff were largely either indifferent or outright rude, annoyed, not helpful, or nonexistent. For being such a massive resort, only TWICE in 5 days did anyone come up to us while we were poolside (or beach side) and ask if we wanted a drink/food. Twice... Basically non existent pool staff. The bartenders were largely nice, some were great, but unfortunately that's about where the pleasant attitudes ended. Food staff, cleaning staff, and in general staff just seemed upset to be working (perhaps overworked) with terrible attitude, not willing to go the extra mile, rarely willing to fake a smile or say "you're welcome" to our "thank you". Worst service
Stayed 4 nights in Dec 2024

6/10 Okay

Jihong

Liked: Cleanliness, staff & service
Kids club hours(you can drop off your kids.) are too short each day. Dinner specialty restaurants need to be better.
Stayed 5 nights in Dec 2024

6/10 Okay

Hassan

Liked: Staff & service
.
Stayed 8 nights in Dec 2024

8/10 Good

Demetrius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family really enjoyed our trip to the Grand Princess. First time here. However, it’s always something. We purchased 3 rooms. Our second day there it rained. Room 6207 started leaking from the outside and inside. I have videos. Water everywhere. Water coming from the ceilings and vents. So much water that one of the lights went out. It took over 2 hours for them to find us a room, but not after trying to put us in a different room that was far from my family and also leaking but in the closet. They thought i would be fine with that. After 30 more minutes they finally put us in a room that wasn’t far from my family.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michele

Stayed 6 nights in Sep 2024