8/10 Good
Adrian
21 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo Maya Palace. The hotel grounds and all is beautiful, food is good service great staff is also great very friendly.
Before I booked my trip I read the reviews and I agree with the other reviews . Here is my imput.
1. Check in takes forever there is only 1 person at check in
2. If you plan on having dinner at one of the fancier restaurants there is only 1 person at the desk so it takes 20 min or more and there is always a line so expect to spend about an hour if there are more people waiting. And for the most part all the restaurants were booked when my family and I were there .
3. We were there for 5 days and on the last day before our departure the people in charge of the pool towels asked us for a card to check out towels. They didn't ask for it any other day why now.
We seen multiple people upset. With the same complaints I described.
A side from that our trip was awesome
Adrian
Stayed 5 nights in Aug 2024