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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Reception
Gazebo
Private beach, white sand, beach towels, scuba diving
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Oasis Beach
    ‪1 min walk‬
  • Xpu-ha Beach
    ‪1 min walk‬
  • Cenote Cristalino
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪261 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3897)
The price is CA $1,118
per night
CA $1,355 total
includes taxes & fees
6 Feb - 7 Feb
Occidental at Xcaret Destination - All Inclusive

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Oasis Beach - 1 min walk
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Azul - 18 min walk
  • Puerto Aventuras Golf Club - 3 min drive
  • Puerto Aventuras Marina - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1084 out of 1704 reviews" "
Rating 8 - Good. 354 out of 1704 reviews" "
Rating 6 - Okay. 147 out of 1704 reviews" "
Rating 4 - Poor. 71 out of 1704 reviews" "
Rating 2 - Terrible. 48 out of 1704 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

STELLA, UNION CITY

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I had to pay an extra $600 for my daughter, they told me that I did not purchase a package for my daughter. It took them 1 hr and 40 minutes to do the checkin. It was ridiculous. We would've finish sleeping in lobby. How it was possible? I purchased all through Travelocity and somehow my daughter become an infant. It was not my fault the broken system, And then they told me, it is not the first time it happened. So I had to pay for my daughter extra.
Stayed 4 nights in Nov 2024

4/10 Poor

Cecilia J

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Checking in we’re waiting three hours and a half. It’s my first time we waiting too long for a check-in. They have only two people in the lobby the people they are really helpful. People work at the bar they’re not nice definitely I’m not coming back to the hotel.
Stayed 7 nights in Oct 2024

8/10 Good

Jovanka

Stayed 6 nights in Oct 2024

6/10 Okay

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Adults Only in the Barcelo Riviera. The only place to get a drink in the hotel was the hotel bar. The bartenders at the pool bar were just ok. They kept telling us we couldn’t get any shots but then they would serve other people shots. This was at both pool bars. It was nice and quiet. Transportation was nice. There were no dehumidifiers. Rooms were musty and humid. I’d probably stay somewhere else next time.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very friendly staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

John m

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade to premium because of Expedia gold
Stayed 7 nights in Oct 2024

4/10 Poor

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just celebrated our daughter’s wedding there Oct 14 2024 . Big mistake ! The hotel its really nice. The wedding planer horrible ,she forgot to schedule the rehearsal diner, forgot to schedule the massage the day after the wedding . She was horrible answering E mails .Wouldn’t recommend this place for a destination wedding. We brought our owned decorations the day of the wedding we had to carry our own stuff and do our own decorations. This was our fourth time going there . Wouldn’t go back !!!!!
Stayed 8 nights in Oct 2024

10/10 Excellent

Logan Antony

Stayed 7 nights in Sep 2024

8/10 Good

Eliseo Betancourth, Frederick

Stayed 5 nights in Sep 2024

8/10 Good

Roque

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful! However our check in experience was horrible! There was a long line when we arrived and not sure what the problem was with everyone’s reservations but it seemed to take forever for each person to check in. We waited for almost two hours until it was our turn. Once we were up, our check in went smoothly. But we wasted a lot of our time the first day there. Was bummed that a la carte restaurants had a pants policy for men. At other resorts we’ve stayed shorts and closed shoes with nice shirts were fine. Thankfully, the buffets had a lot of delicious options. Also was surprised there was no poolside food service. There are drinks but you mostly have to go to the swim up bar to get your drinks as there isn’t enough staff walking around serving drinks around the pool. The beach was beautiful! Our room was clean and comfortable and the buffet staff were phenomenal!
Stayed 5 nights in Oct 2024

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful and kid friendly. Rooms are nice and the greenery was beautiful. Food was only ok. Meat at the restaurants and buffet was extremely over cooked and tough each day, desserts like cake and brownies were dry but the service was excellent.
Stayed 5 nights in Oct 2024

8/10 Good

James jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very enjoyable
Stayed 3 nights in Oct 2024

10/10 Excellent

Ana Bertha Tewsley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bueno para la familia . Nos encanto el trato de todo el personal . A mis niños le encanto y esperamos regresar pronto
Stayed 6 nights in Sep 2024

10/10 Excellent

Roman

Stayed 6 nights in Sep 2024

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot, great beaches, staff, food
Stayed 7 nights in Oct 2024

10/10 Excellent

Terrie Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to do and easy to get to the places I wanted to visit.
Stayed 7 nights in Sep 2024

8/10 Good

Natalya

Travelled with family
Liked: Cleanliness, staff & service
I like Barcelo Maya in general- people are friendly, property is nice. I have been there 8 times. Sadly to say, each time I notice something that's getting to the worse. For example this time the sliding door in my room(Palace-Oxaca) didn't slide, it was really hard to open. Same issue with closet door and some drawers. Other than that...I would recommend staying in Barcelo Maya Grand resort The nature takes over. Beach is perfect, sea water is amazing
Stayed 11 nights in Sep 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Will be back
Stayed 7 nights in Sep 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained. Good dining options. Decent food. Great service all around. A lot of things to do. Nice day activities and entertainment programs. Sports, access to a mall.
Stayed 5 nights in Oct 2024

6/10 Okay

Keri

Travelled with family
Liked: Cleanliness, staff & service
The checkin process was very long. There were issues with the reservation as well between the hotel and Expedia, which they said happens often. The room feels Wet, leaving my clothes and worse, the sheets feeling wet. It feels like sleeping in wet clothes all the time. The aircon cannot be adjusted.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants Great staff Great choice of food Lots to do Great pools Beautiful beach
Stayed 7 nights in Oct 2024

10/10 Excellent

Orlando

Travelled with family
Good
Stayed 8 nights in Sep 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first trip to Mexico and I had a fantastic experience at Barcelo Maya Palace. The staff were wonderful, very clean, great food, a lot to do, etc. I would definitely recommend!
Stayed 7 nights in Oct 2024

8/10 Good

Vadim, Granada Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront resort with impressive amenities, including spacious pools, multiple restaurants, and direct access to a stunning beach. Rooms are clean and comfortable, the service is generally friendly, and the dining options are varied, offering a nice mix of cuisines. The resort also caters well to families, with plenty of activities for kids and adults alike. However, some guests may find that the resort attracts a particular demographic. Recently, there seems to be a noticeable presence of Russian speaking tourists, which some visitors may feel affects the atmosphere, depending on their preferences. This doesn’t detract from the quality of the facilities but is something to be aware of when booking. Overall, it’s a solid resort with great offerings, though crowd dynamics might influence the experience.
Stayed 5 nights in Oct 2024