Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Junior Room
Private beach, white sand, beach towels, scuba diving
Sports facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Spa
    Spa

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Oasis Beach
    1 min walk
  • Xpu-ha Beach
    1 min walk
  • Cenote Cristalino
    13 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive

Room options

Junior Room

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Pool View (Premium Level)

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Premium Level)

  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Oasis Beach - 1 min walk - 0.0 km
  • Ecopark Kantun Chi - 15 min walk - 1.3 km
  • Cenote Azul - 18 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 3 min drive - 2.3 km
  • Puerto Aventuras Marina - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1044 out of 1662 reviews" "
Rating 8 - Good. 345 out of 1662 reviews" "
Rating 6 - Okay. 148 out of 1662 reviews" "
Rating 4 - Poor. 74 out of 1662 reviews" "
Rating 2 - Terrible. 51 out of 1662 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo Maya Palace. The hotel grounds and all is beautiful, food is good service great staff is also great very friendly. Before I booked my trip I read the reviews and I agree with the other reviews . Here is my imput. 1. Check in takes forever there is only 1 person at check in 2. If you plan on having dinner at one of the fancier restaurants there is only 1 person at the desk so it takes 20 min or more and there is always a line so expect to spend about an hour if there are more people waiting. And for the most part all the restaurants were booked when my family and I were there . 3. We were there for 5 days and on the last day before our departure the people in charge of the pool towels asked us for a card to check out towels. They didn't ask for it any other day why now. We seen multiple people upset. With the same complaints I described. A side from that our trip was awesome
Stayed 5 nights in Aug 2024

8/10 Good

Margarita

Travelled with family
Stayed 7 nights in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, my daughter got food poisoning during our stay. There were several times that the meals had me running for the bathrooms afterwards as well. Other than that, it is a nice resort with a beautiful pool, good beaches, a clean room, and friendly staff. However, I don’t think we’ll be returning.
Stayed 7 nights in Aug 2024

6/10 Okay

Raymond

Travelled with family and small children
Rooms were old, no sleepers, no bathrobes, iron didn’t work….. very hard to book restaurants, food and service was poor to say the least. We have been to Mexico many times and thus was extremely disappointed.
Stayed 8 nights in Aug 2024

10/10 Excellent

REMUS PETRE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was was excelent!
Stayed 9 nights in Aug 2024

10/10 Excellent

andrae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast
Stayed 4 nights in Aug 2024

4/10 Poor

Nicole

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reception took us six hours to get our room. The pool area has chipped seats in the water horrible horrible horrible.
Stayed 5 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. I will definitely be returning to this hotel. The amenities, the people, the views, the everything. Worth every penny and I wish I never had to leave
Stayed 8 nights in Aug 2024

8/10 Good

TAM

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 5 nights in Aug 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the all adult riviera hotel. This was my 13th time booking with Barcelo. It was very much appreciated that the chain considered by loyalty to the chain with this upgrade. Enjoyed my stay at the all adult building and really enjoyed the facilities and staff.
Stayed 9 nights in Aug 2024

10/10 Excellent

Ellie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this resort. Food, activities, customer service, etc was great! Kids had so much fun playing at the water park and watching the night shows. I would love to go back.
Stayed 10 nights in Aug 2024

10/10 Excellent

DIANA CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool , amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Angel L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Aug 2024

8/10 Good

Jo-Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is impressive. Beautiful and kept well. The beach is beautiful white sand and clear ocean. The staff are kind and well accommodating. Unfortunately, we had to be moved rooms due water falling through our ceiling. It took over 3 hours (until after midnight). Nothing was voluntarily offered to make up for the inconvenience. Had to force their hand. Disappointing situation, but overall we enjoyed our visit.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maksim, Matawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and service
Stayed 4 nights in Aug 2024

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Rosa y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that place. Cant wait to go back
Stayed 7 nights in Apr 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito me gustó mucho
Stayed 4 nights in Aug 2024

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Aug 2024

10/10 Excellent

Loan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, I hope food is better
Stayed 4 nights in Aug 2024

10/10 Excellent

Aparna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort ! Everything you would want. Great plam lined beach, water sports, activities and above all very safe and friendly.Will stay again !
Stayed 3 nights in Aug 2024

10/10 Excellent

Nabil Gamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred resort in Riviera Maya. Everything is great
Stayed 7 nights in Aug 2024

2/10 Terrible

Ingrid Y

Travelled with family and small children
Disliked: Cleanliness
So we had a lot of issues with the tvs, the bathrooms being dirty, little fridge not working!! I had the light cap fall on me while showering the twin beds smelling like rotten egg!! Room service would come about 1.30 min..it was a alotttttt of things. But the manager actually after seeing the trouble she actually tried to handle things and went above and beyond to compensate for all the inconvenience.
Stayed 5 nights in Aug 2024

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024