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Moon Palace Nizuc - All inclusive

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
View from room
Children's activities
Superior Governor Suite Ocean View - King Size Bed | Terrace/patio
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
  • Moon Palace Golf Club
    18 min walk
  • Xoximilco
    7 min drive
  • El Tinto Golf Course
    8 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    14 min drive

Room options

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

Premium bedding, down comforters, memory foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

View from room

Superior Deluxe Ocean Front - Kids & Teens Free

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Aerial view
Moon Palace Cancun - All Inclusive
Pool
All-inclusive
Spa
Kids pool
4.1 out of 5, Very good, (2429)
The price is CA $637
per night
CA $777 total
includes taxes & fees
5 Dec - 6 Dec
Moon Palace Cancun - All Inclusive

About the area

Cancun

Beachside getaway.Stay at this Cancun property and you'll be within 2 miles (3 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach is within 12 miles (20 km) and Maya Museum of Cancun is within 16 miles (25 km).

What's nearby

  • Moon Palace Golf Club - 18 min walk - 1.5 km
  • Xoximilco - 7 min drive - 5.7 km
  • Ventura Park Cancun - 14 min drive - 12.9 km
  • Riviera Cancun Golf Resort - 20 min drive - 14.8 km
  • Delfines Beach - 20 min drive - 19.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

Restaurants

  • Lobby Bar
  • ‪Grand Lobby Bar - ‬18 min walk
  • ‪Grand Central Buffet - ‬5 min drive
  • ‪Momo teppanyaki Resturant - ‬6 min walk
  • ‪The Grill - ‬6 min drive

About this property

Moon Palace Nizuc - All inclusive

4.5-star beachfront property near Moon Palace Golf Club
Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 709 guestrooms or units
  • 3 levels
  • 34 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
  • Coffee shop
Moon Palace Nizuc - All inclusive offers 709 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Travel crib
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast
  • 6 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Bike parking
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf course
  • Golf driving range
  • Lifeguards on site
  • Playground
  • Private picnics
  • Shopping
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Lever door handles
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

Room amenities

Entertainment

  • 47-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Local meal delivery service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 728 reviews" "
Rating 8 - Good. 144 out of 728 reviews" "
Rating 6 - Okay. 65 out of 728 reviews" "
Rating 4 - Poor. 35 out of 728 reviews" "
Rating 2 - Terrible. 40 out of 728 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Joan

Travelled with family
Disliked: Staff & service
**Disappointing Stay - Not Worth the Price** I recently stayed at this hotel, and my experience was far from satisfactory. First and foremost, the breakfast buffet was incredibly disappointing. There was hardly any variety, and the food quality was subpar at best. For the price I paid, I expected much more in terms of options and freshness. The room itself was also a letdown. It was much smaller than advertised, making it difficult to move around comfortably. I could barely find space to store my luggage, and the cramped quarters really took away from the overall experience. To top it off, the recreational facilities were inadequate for the number of guests at the hotel. The amenities were overcrowded, making it impossible to enjoy any of them fully. Whether it was the pool or the gym, there simply wasn’t enough space or equipment to accommodate everyone. Overall, I left feeling underwhelmed and dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and enjoyable stay.
Stayed 6 nights in Aug 2024

10/10 Excellent

Yaomer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica Castillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and staff.
Stayed 6 nights in Aug 2024

6/10 Okay

Cinthya

Liked: Cleanliness, property conditions & facilities
If you looking to be on a nice beach area DONT GO HERE !!!! The beach is super super dirty the food it’s okay . Service could’ve be better .
Stayed 4 nights in Aug 2024

6/10 Okay

Gladys

They need to update the rooms and they need more options of thing to do.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jasna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week- everything was amazing..pools, restaurants, service, room…you can use amenities of the other two resorts, such as restaurants and pools. Definitely a really nice resort!
Stayed 5 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 4 nights in Jul 2024

10/10 Excellent

Clayton

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not as busy as the adjacent properties in the Moon Palace trio. Also, the relatively flat area around and space between the buildings allowed excellent sea breezes in most spaces.
Stayed 7 nights in Jul 2024

10/10 Excellent

Loganathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and the staff was friendly. The room maintenance could have been better. The sink was not draining properly. Informed the room service staff and they didn't fix it.
Stayed 2 nights in Jul 2024

10/10 Excellent

Smriti

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Jul 2024

8/10 Good

Kyron, Randallstown

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at rhe location. The dining options are great. The pools are nice with the access to bars and multiple food options. Club Noir is a great option for adult fun.
Stayed 4 nights in Jul 2024

10/10 Excellent

Leidy Benitez, Woodhaven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have more food options
Stayed 5 nights in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Maria Guadalupe

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lo que no nos gustó fué que no nos hicieron la limpieza de la habitación hasta las 5 pm. Y que te insisten mucho para que compres un tiempo compartido, nos hicieron perder 4 hrs . Fuera de eso , es un gran hotel , lastima de la playa que no tiene los colores de Cancún .
Stayed 5 nights in Jul 2024

10/10 Excellent

Haeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 3 nights in Jul 2024

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff! We were sad that we could not see clear sea water. On the other hand we were able to go to their partner hotel in the Zona Hoteleira area and the beach there was gorgeous.
Stayed 7 nights in Jul 2024

10/10 Excellent

Chad J

Stayed 4 nights in Jul 2024

4/10 Poor

SHYAM

N/A
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor Alejandro, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent staff. Ermes, waiter by the pools, the best service ever for our family.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose Flavio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y la calidad de la comida y bebidas, pero sobretodo la calidad de primer nivel en la atención de todos os empleados. Muy contentos y pensamos en volver pronto.
Stayed 2 nights in Jul 2024

6/10 Okay

LINDSEY

Travelled with family
Property was outdated. Paid for upgrade even though we were supposed to get upgraded room with VIP access. However, my kids had a great time.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jungsoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice trip!
Stayed 3 nights in Jun 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Morgan Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Nizuc was absolutely beautiful! We will defiantly be going back every year!
Stayed 5 nights in Jun 2024

8/10 Good

Marija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024