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El Dorado Royale, Catamarán, Cenote & More Inclusive

5.0 star property
5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

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Photo gallery for El Dorado Royale, Catamarán, Cenote & More Inclusive

Exterior
Interior
Reception
Free minibar, desk, laptop workspace, blackout drapes
Snack bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪6 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

BEACH FRONT SWIM UP JUNIOR SUITE | View from room

BEACH FRONT SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

PREMIER SWIM UP JUNIOR SUITE

PREMIER SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout drapes

PREMIER LUXURY JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout drapes

PREMIER BEACHFRONT JUNIOR SUITE

  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachfront retreat .At this Playa del Carmen aparthotel, you'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min drive - 4.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 4.6 km
  • Paradise Beach - 9 min drive - 6.3 km
  • Maroma Beach - 14 min drive - 9.4 km
  • Puerto Morelos Town Square - 15 min drive - 12.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬9 min drive
  • ‪Huama - ‬10 min drive
  • ‪El Mar y Tierra - ‬7 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Royale, Catamarán, Cenote & More Inclusive

5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
El Dorado Royale, Catamarán, Cenote & More Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamarán, Cenote & More Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamarán, Cenote & More Inclusive offers 476 air-conditioned accommodations with free minibar items and bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, NÁAY SPA. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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  • All-inclusive
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Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free theme park shuttle
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

El Dorado Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 392 reviews
Rating 8 - Good. 90 out of 392 reviews
Rating 6 - Okay. 38 out of 392 reviews
Rating 4 - Poor. 16 out of 392 reviews
Rating 2 - Terrible. 14 out of 392 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jeffery

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of things to do clean and quiet and friendly staff diffently go back
Stayed 11 nights in Feb 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was excellent, comfortable bed and good amenities. Room service was not up to par, cancelled orders and long waits. The beach is basically nonexistent. The food is good, but the portions are small and menu is limited.
Stayed 8 nights in Jan 2025

10/10 Excellent

Hamideh

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Johnson

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is secluded and a bit far from Cancun city itself. Free cenote and catamaran is offered free but you have to reserve early. We got there thursday and both catamaran and cenote were not available per agent until Monday…however if you become a member, they will become available…to me this is a scam.
Stayed 4 nights in Jan 2025

8/10 Good

Christopher, Lenexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful sprawling grounds. Great staff and service. Food was not great. Beach has large concrete breakers throughout marring views.
Stayed 7 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Was treated fantastic.
Stayed 6 nights in Dec 2024

8/10 Good

Rohit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, very large, but clean. More laid back than most resorts in the area.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful week here. The facilities and service was excellent. The beach is not swimmable but there is a natural salt water pool and plenty of swimming pools. We never had trouble finding a good spot to sit by the beach or pool. The food was fine, better than most resort food but I would t call it gourmet. Our room had some issues (broken shower, broken door) which were addressed promptly. The vibe here is friendly and relaxed, this is not a party place, which we appreciated. Highly recommmend the horseback riding experience (on site, extra charge) And the trip to the beach club (included). Airport transportation was a breeze as well. One note, bring cash if you don’t want to pay exhorbitant atm and exchange fees at the on site atm. The gift shops are also absurdly overpriced (I paid $40 for a small bottle of sunblock) so bring any necessities with you. Other than thah we had a great time and will be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge, basically a combination of 3 resorts. Dinner reservations can get booked quickly, so try to do it ahead of time. Room service is amazing. Lots of options and pretty fast. I love the shuttle that comes to drive you around the resort. I highly recommend this place.
Stayed 5 nights in Nov 2024

2/10 Terrible

Rachelle, New Westminster

Travelled with family
Terrible , from check in to hotel stay. Suffered food poisoning during the stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, the facilities are very well maintained. The restaurants were good, and the food is great. The hotel’s staff is very helpful and polite. There are many things to do in the hotel and around that are included in the all-inclusive packages and are great, such as the Rancho Bonanza. I consider that few things can be improved, for instance, I was located at 900s building and there were no lights on the stairs. In addition, it could be good to add some flexibility in some restaurants (not all), we were 9 people and usually we were told to split out due to the maximum being 8 people for table, one chair more does not seem to me a big deal. Now, a negative point is the transportation company “Lomas”. Unfortunately, Lomas’ quality services are deeply questionable. The information is confusing, incomplete, sometimes contradictory, and they are rude with customers. The hotel should have more transportation options than an incompetent unique provider. I recommend visiting the hotel Dorado Royale Catamaran Cenote.
Stayed 6 nights in Dec 2024

10/10 Excellent

Leonard Oiva

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Jamine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonde stay at El Dorado. The staff is very attentive, kind, proactive, & knowledgeable. The restaurant options were superb with great menu options. The extra perks during our stay were a welcome delight.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kirt Desmond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at El Dorado Royale in a beautiful 2nd floor beachfront suite overlooking the ocean. This was our first visit to this property but one of many visits to Mexico. Check-in was a breeze and took less than 5 minutes. The property is very large and maintained extremely well by the employees. They have golf carts to take you around the property, although we enjoyed walking most times as there are lighted paths that are perfect for walking along the ocean. There is sandy beach area, with Bali beds and lounger chairs. Highly recommended bringing water shoes if you plan to be in the ocean as this resort is near the reef and not the best for being barefoot. The food was good for an all-inclusive resort, although I was disappointed with the quality of the sweet breads, which Mexico is typically great at. They have 24-hour room service, which we ordered on our last night; the food arrived in 30 minutes. We were pleased with the quality of the food and the fast service. Make sure you call in your room service order rather than using the web app. The daily activities and shows were nice, although I would have liked to see a place for dancing and more karaoke. The room was very beautiful, clean and maintained well by the housekeeping staff throughout our stay. The staff members at this resort are fantastic; restaurant servers, Leo and Sheila, were very kind and provided excellent dining service. Everyone we encountered was courteous and friendly. Check-out was very easy. A Resort
Stayed 5 nights in Jan 2025

10/10 Excellent

Francine Lucy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very open beautiful property, always clean
Stayed 7 nights in Dec 2024

8/10 Good

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort is GORGEOUS! For the most part, it seems very well spaced out and not overly busy. We were able to get cabanas and beach chairs whenever we wanted on the beach. While the concrete blocks in the ocean are an eyesore, they allowed us to enjoy the ocean even on “red flag” days inside of the blocks. The staff were excellent, and the food and drinks all tasted great. The only bottleneck that we noticed was with dinner service: it was exceptionally hard to get reservations, had very long wait times for walk in (if you even could), and the food took on average over one hour to arrive. Overall, would reccomend this resort, with the caveat to book reservations ASAP!
Stayed 7 nights in Dec 2024

10/10 Excellent

Javier G

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean throughout the property and many options for meals. Entertainment every night and staff was helpful and very friendly.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
What's not to like? Paulo and Julio at the La Isla bar were fantastic and fun! Our room steward was like a NINJA--in and out so quickly, but the room was always clean and ready for whichever time of day we were there. Lu the hostess at the breakfast buffet and the cabana pool restaurant was service with a smile! The "kids" we traveled with were able to spend the day at the water park and came back to the Royale for the adult portion of the vacation. The only negatives we incurred were that my adult children (didn't have the same room steward due to being in their own room), had money missing from their wallets. The dinner reservations were difficult to get with the resort being so crowded due to the holiday--because of that the room service wait was long. All in all was a FANTASTIC experience and we didn't even touch HALF of what was offered.
Stayed 6 nights in Dec 2024

10/10 Excellent

Stanley, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful!!!!
Stayed 4 nights in Dec 2024

8/10 Good

Jacqueline Florence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was great - regardless of what restaurant you were in. The room was clean and well maintained. Balcony was a good size. Bed was comfortable. We’re not beach people so not an issue for us - but - the beach along the property was not good. Lots of rocks, very choppy water and these hideous boulders in the water to prevent erosion of the small beach area. Overall we would go back for sure because the resort (beach excluded) was great!
Stayed 10 nights in Dec 2024

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved walking the grounds and hanging at the pool. Staff at the Spot restaurant were attentive and Benjamin the bartender at the pool was awesome! Best bartender we had all week. The grounds were beautiful and they were always working on the property to keep it clean. The food was good, especially liked breakfast. The only issue we had was room service took about 2 hours. We met so many people that come back again and again. We hope to be back soon!
Stayed 7 nights in Dec 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at El Dorado Royale! We felt welcome and accommodated from the moment we arrived. The property is very large but we never had to wait long to catch a golf cart and the staff were always amazing and helpful. Definitely recommend booking excursions and dinners immediately upon arrival but the app made this very straightforward. Only complaint would be room service took 1-2 hours each time we ordered, so I would recommend trying to eat at restaurants and use this as a last resort. There was a number of fun activities and shows planned for each day and lots of options for pools/the beach to relax at during the day. Overall a great vacation and looking forward to visiting again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Violeta Ivonne, Pittsford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful quiet retreat like property. Many eating options. They offer transportation to and from airport at no charge. They also include day trips at no charge. Hotel beach is ok but they can take you to Maroma Beach at NC. Swim up rooms look great but even though i booked one; i didn’t get one. Employees very friendly. Cabanas available everyday at NC and I was able to get one everyday.
Stayed 6 nights in Dec 2024