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Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Mayakoba Riviera Maya - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
View from room
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • All-inclusive
    All-inclusive
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    1 min walk
  • Gran Coyote Golf
    3 min drive
  • Playa Xcalacoco
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

  • 45 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Exterior

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

  • 85 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Premium bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon) | View from room

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool (Coral)

Suite, 1 King Bed, Private Pool (Coral) | Living area

Suite, 1 King Bed, Private Pool (Coral)

  • 139 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Outdoor pool
Fairmont Mayakoba
Pool
All-inclusive
Spa
Pet-friendly
4.6 out of 5, Wonderful, (1000)
The price is CA $698
per night
CA $945 total
includes taxes & fees
5 Dec - 6 Dec
Fairmont Mayakoba

About the area

Playa del Carmen

On the beach.At this Playa del Carmen property, you'll be within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 3 miles (5 km) of Gran Coyote Golf. Playa del Carmen Main Beach and Maroma Beach are also within 6 miles (10 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 1 min walk - 0.1 km
  • Gran Coyote Golf - 3 min drive - 3.4 km
  • Playa Xcalacoco - 6 min drive - 5.3 km
  • Tres Rios Ecopark - 6 min drive - 4.2 km
  • Playa del Carmen Main Beach - 13 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Cafe Antoinette - ‬5 min walk
  • ‪La Copa - ‬5 min drive
  • ‪Coco Café - ‬5 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬6 min drive
  • ‪La Laguna Restaurant & Lounge - ‬4 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Fairmont Mayakoba Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Fairmont Mayakoba Riviera Maya - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 5-star Playa del Carmen property is smoke free.

  • 401 guestrooms or units
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars or lounges
  • 27710 sq ft of conference space
  • 2574 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Fairmont Mayakoba Riviera Maya - All Inclusive offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 41 for adults and USD 35 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Cave exploring
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Golf course
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Pilates classes
  • Playground
  • Private picnics
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We've listed all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 489 out of 612 reviews" "
Rating 8 - Good. 88 out of 612 reviews" "
Rating 6 - Okay. 23 out of 612 reviews" "
Rating 4 - Poor. 9 out of 612 reviews" "
Rating 2 - Terrible. 3 out of 612 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Liz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great family vacation destination. This was our second time staying at Fairmont Mayakoba. The beach and the resort are beautiful! The restaurant choices are delicious; Tauro steakhouse being our favorite.
Stayed 5 nights in Aug 2024

10/10 Excellent

kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When looking at reviews, one should consider each person has individual likes, dislikes, experiences, etc. that may not be the same as yours. This review is based on my personal preferences. First - The Resort. Beautiful, peaceful, well kept, and smells great! The beach is well maintained with great amenities and service. Second - The Staff. Every staff member from the concierge down to the maintenance workers were polite, always smiling and helpful. The staff here are excellent. Third - Food/Restaurants. Now I am a basic kind of food person, but certainly could find great food to eat across all the restaurants. My family are foodies and raved about all the dishes they had. The flavors, presentation, and service were impeccable. One night at the steak house, my wife's order wasn't done to her liking. Didn't make a big deal about it as we had enough food. A minute later the chef came out with a replacement dinner (without asking) to make sure we were happy (and we are low maintenance travelers). So overall if you want a peaceful, relaxed, classy vacation in the Cancun area, Fairmont Mayakoba is highly recommended.
Stayed 7 nights in Jun 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort exceptional service!
Stayed 7 nights in Mar 2024

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food wasn’t good
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite spring breaks at this property.
Stayed 6 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Mayakoba was the most beautiful and relaxing place my husband and I have stayed. It was much needed time with our family. We WILL be back!
Stayed 6 nights in Feb 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nusrat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 7 nights in Feb 2024

10/10 Excellent

Mary Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property before but this was the first time since it had been renovated. The room was perfect, clean and close to lobby. The restaurants offered a wide variety of delicious food. We chose the all inclusive package and we were happy that we did that. We enjoyed spending our days between the pools and the beach.
Stayed 5 nights in Feb 2024

8/10 Good

Samaneh

The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, service, restaurants and amenities.
Stayed 7 nights in Jan 2024

8/10 Good

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Hanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Fairmont Mayakoba December 10-15 with the all inclusive plan. Overall the resort was amazing. Fantastic service, delicious food. The attention to detail was superb. Very contentious regarding our food allergies. Super nice employees. Property was very clean. The only things that weren’t fantastic was the dairy free options as Bassano. It was spaghetti with a red sauce, no meat. Also, it would’ve been great if there was family friendly night time entertainment. I saw on the social media pages the resort has lots of events now during Christmas. I would’ve loved to have some event maybe every other night. That way after dinner we would’ve had something to do besides go to bed.
Stayed 5 nights in Dec 2023

10/10 Excellent

Bradley Dorn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly a 5 star property from the accommodating staff, especially Annette in Concierge to the spacious rooms with outdoor showers, to the brand new spa and delicious cuisine. Everything was truly top notch! Loved spending our holiday at Fairmont Mayakoba! We will be back!
Stayed 7 nights in Dec 2023

10/10 Excellent

Lindsey, Galveston

Stayed 4 nights in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Food and service were excellent! Relaxing resort
Stayed 7 nights in Dec 2023

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Ra Young, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Diane Elizabeth, Paramus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAYING HERE WAS LIKE LIVING IN A JUNGLE...WAS AWDESOME HIGHLLY RECOMMEND
Stayed 7 nights in Nov 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! The food, the pools, the staff were all amazing. The first resort I’ve stayed at that I would return to.
Stayed 3 nights in Oct 2023

2/10 Terrible

Mahdiar

Stayed 2 nights in Oct 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the Fairmont Mayakoba is the food. Everything I ate - except the Korean BBQ (which was not Korean in anyway) was amazing, fresh and delicious. The casitas are very cool, especially the canal view. The only thing that is difficult, unless you are staying in the beach area, the time it takes to get there is looonnngggg. Also, sometimes it’s hard to get a cart. We stayed for our 20th Anniversary, they gave us an upgrade from the main building to a casita, but for an anniversary of that caliber, I would have expected a better location. Warning - don’t visit the doctor at the facility, it is expensive and they sent us to Hospiten - which is the biggest scam hospital ever. They tried to charge us $27,000 for a simple surgical procedure that costs $5000 in the US with no insurance. Hospiten also gives estimates on the price of your visit based on where you’re staying. So, if you’re coming from the Fairmont, be ready to pay a huge amount. They also give kickbacks to the hotel, which in my opinion is disgusting. Another issue unfortunately was our room, there was at least four different issues that we had to address over the week’s stay. However, the property did compensate us by giving us one night free, which I thought was very fair. Overall our stay at the Fairmont in Mayakoba was pretty great and again the food was spectacular.
Stayed 7 nights in Jul 2023