See all properties

Fairmont Mayakoba

5.0 star property
Upscale beachfront hotel with 5 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Mayakoba

5 outdoor pools, pool umbrellas, sun loungers
View from property
Exterior
Couples treatment rooms, sauna, steam room, body treatments
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • All-inclusive
  • Breakfast available
  • Spa

Explore the area

Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    2 min walk
  • Hix Bar & Lobby Lounge
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    11 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 1 King Bed, Non Smoking

  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

65-inch LED TV with satellite channels, TV, toys

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

  • 47 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Casita, Signature Suite, 1 King Bed, Non Smoking

Casita, Signature Suite, 1 King Bed, Non Smoking

Casita, Signature Suite, 1 King Bed, Non Smoking

  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

  • 205 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Presidential Suite, 1 King Bed (Tortuga) | Living room

Presidential Suite, 1 King Bed (Tortuga)

  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

  • 139 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

On private beach
Pool
Hot tub
All-inclusive
4.7 out of 5, Exceptional, (508)
The price is CA $973
per night
CA $1,352 total
includes taxes & fees
1 Jan - 2 Jan
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

About the area

Playa del Carmen

On the beach.A stay at this hotel places you within half a mile (1 km) of El Camaleón Mayakoba Golf Course and 3 miles (5 km) of Gran Coyote Golf. Maroma Beach and Playa del Carmen Main Beach are also within 6 miles (10 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 2 min walk
  • Gran Coyote Golf - 6 min drive
  • Playa Xcalacoco - 9 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

Restaurants

  • ‪Restaurante Hacienda - ‬9 min drive
  • ‪Cafe Antoinette - ‬5 min walk
  • ‪Buffet Riviera - ‬9 min drive
  • ‪La Copa - ‬8 min drive
  • ‪Coco Café - ‬8 min drive

About this property

Fairmont Mayakoba

Upscale beachfront hotel with 5 outdoor pools
Some rates at Fairmont Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Fairmont Mayakoba , where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

  • 401 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Fairmont Mayakoba offers 401 accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Babysitting (surcharge)
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 25-32 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Golf course
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels
  • Streaming services

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 32 per person
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1001 reviews" "
Rating 8 - Good. 175 out of 1001 reviews" "
Rating 6 - Okay. 43 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is an experience! This was our third time visiting this property and it was amazing! The entire property has an incredible variety of unique and enchanting elements that make this place unique. The staff are very welcoming, knowledgeable and friendly. The accommodations and restaurants are great!
Stayed 4 nights in Sep 2024

10/10 Excellent

XAVIER R

Stayed 4 nights in Aug 2024

2/10 Terrible

Rafael M

Stayed 5 nights in Aug 2024

10/10 Excellent

Andrea Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is a 5 star resort. We were there for 5 nights and thoroughly enjoyed our time there. Check-in to Check-out was amazing with no issues. Customer service is excellent. Everyone was very kind, helpful, and happy to help. We upgraded to a Casita room which was so worth it. The resort is absolutely stunning. It's like being in a different planet. Transportation by bike or golf cart was easy and accessible. Never had to wait long. The food and drink were amazing as well. We will surely be back soon.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a dream place
Stayed 6 nights in Jul 2024

10/10 Excellent

Pier

Travelled with family
Great service m
Stayed 1 night in Aug 2024

10/10 Excellent

Erica Heather

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, clean, nice renovations and a great variety of food.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of everything at the resort was excellent. The beach was just far enough away where you could take a bike ride using one of the resort bikes, walk, or shuttle. We spent most of our time there enjoying the beach club, using the SUP's kayaks, snorkel tour and swimming. We can't wait to come back!
Stayed 7 nights in Jul 2024

10/10 Excellent

David, Palmetto Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Fairmont Mayakoba to celebrate my wife's birthday and had an exceptional experience. One of the highlights was playing golf at the spectacular Camaleón Golf Course, which offered a challenging and enjoyable round amidst stunning scenery. The service at the hotel was impeccable, with staff going above and beyond to ensure our stay was comfortable and memorable. There are numerous dining options available, catering to a variety of tastes and preferences, making each meal a delightful experience. The large pool area is well-designed, providing ample space so that guests never feel crowded. This was especially important given the many activities available for kids, ensuring they had plenty to do while we relaxed. The gym and spa facilities are top-notch, offering a wide range of equipment and treatments for those looking to stay active or unwind. Overall, I highly recommend Fairmont Mayakoba for anyone looking to enjoy a luxurious and relaxing vacation without needing to venture out frequently. Everything you need is right on the property, making it an ideal destination for an stress-free getaway.
Stayed 6 nights in Jul 2024

10/10 Excellent

SILVIA PADILLA

Stayed 6 nights in Jul 2024

10/10 Excellent

Jiten

Stayed 4 nights in May 2024

10/10 Excellent

Jose Benavides

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property boasts an exceptional location and is well-maintained. The staff is notably courteous, friendly, and highly accommodating. The premises are truly enchanting with beautifully preserved grounds. Our experience was exceptional, and we were pleased to find the environment to be LGBTQ friendly. A special acknowledgment goes to the exceptional team at La Cocina, where we attended a cooking class. Their service was outstanding. Additionally, we would like to recognize Jessica for curating an extraordinary itinerary for us. Undoubtedly the premier choice in the Riviera!
Stayed 4 nights in Jul 2024

10/10 Excellent

Miguel

Stayed 2 nights in Jul 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Place is amazing. They definitely need more food options but other than that we had a great trip. Lovely for family’s. One of my favorite things was coming back to an amazing clean casita. Housekeepers do a lovely job. 10/10 for them. Golf carts are paying attention all the time for guests. Just lovely!! Beach was always clean even though we had rain for 7 days straight.
Stayed 5 nights in Jun 2024

10/10 Excellent

Lonii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time to this resort bc there are many good options for play & relaxation- pools, beach, lawn! Also the food options are really great - great food & service! Overall excellent resort. Will definitely go back!
Stayed 4 nights in Jun 2024

10/10 Excellent

DENIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all an excellent experience the spa was wonderful
Stayed 6 nights in Jun 2024

10/10 Excellent

Jenna

Stayed 6 nights in Jun 2024

10/10 Excellent

Alexandra

Stayed 6 nights in Jun 2024

4/10 Poor

Leora

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you have small children or older adults, there are many stairs to navigate to get to the lobby and from the lobby. That is a problem because two restaurants are there: Hix and Tauro. The property is falling apart. It is dirty. It floods when it rains. It is slick when walking. Ricardo, the front desk person we dealt with was horrible. I have never despised a front desk associate more than him. Rude. Condescending. The worst. Oliver is also horrible and drives too fast. The property stays alive by several employees that are excellent, specifically: Estephania Estrada, who in my opinion, should be a manager because she is the only one who understands both the needs of the hotel and the guest. She is service focused, professional, and interested in both the guests and the property and you can tell she loves her job. I just loved working with her to try to improve my stay. She is lovely and a great asset. Alejandro was awesome and very helpful in showing us around the property and getting us around. Elias Chavez at Tauro (the ONLY decent restaurant)and our server, Adan were AMAZING. My husband killed a huge cockroach walking along the entrance to Tauro. Edy by the pool was fantastic and funny. We loved him. Def not 5 stars. Maybe 3.5. Ceiling is falling apart in many places. Activities are bad and the director, Enzo disclosed he no budget to do anything. We were bored. There are only 2 places for breakfast and they are the same every day.
Stayed 10 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group
Gorgeous property and lovely people!
Stayed 5 nights in Jun 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the renovated Fairmont Mayakoba was marked by excellent service and facilities. The staff, particularly our concierge Jessica, was superb, facilitating everything from tee times to transportation effortlessly. We chose not to go all-inclusive, preferring to explore dining options across the linked resorts. Despite high recommendations for the Saffron and Tequila Bar at the Rosewood, it was Fairmont’s own GAIA and Tauro that truly impressed us with their culinary excellence. The resort’s gym was top-notch with Peloton bikes and was always clean. Our room was beautifully updated, spacious but lacked a fridge, which was slightly inconvenient, though a coffee maker was provided. Be prepared for high prices similar to U.S. rates. The main pool was under-staffed, contrasting with the well-maintained and staffed beach club. Getting around was easy thanks to plentiful golf carts and free bikes.
Stayed 5 nights in Jun 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen experiencia quedarme en Fairmont. Quizás lo que si los precios de alimentos y bebidas son excesivamente caros dentro de la propiedad aunque si regreso.
Stayed 2 nights in Jun 2024

10/10 Excellent

Yesenia

Stayed 4 nights in May 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, friendly and attentive staff. Good was good also. Loved that you could message via WhatsApp to ask questions and make reservations.
Stayed 4 nights in May 2024