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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Aerial view
Suite (with 2 Jacuzzies)
Sports facility
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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1 Dec - 2 Dec
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About the area

Playa del Carmen

Beachside getaway.Within 3 miles (5 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Punta Esmeralda Beach - 12 min drive
  • Playa del Carmen Main Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1531 out of 3275 reviews" "
Rating 8 - Good. 834 out of 3275 reviews" "
Rating 6 - Okay. 442 out of 3275 reviews" "
Rating 4 - Poor. 234 out of 3275 reviews" "
Rating 2 - Terrible. 234 out of 3275 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rozafa

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff was so rude, The area was too big and didn't have good entertainment. No coffee shop for such a big resort. Too many animals eating our drinks and food.
Stayed 3 nights in Nov 2024

6/10 Okay

Shaun David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the restaurants were great to deal with. The reception for the family club was not the greatest. I did get food poisoning at Mama Mias and the staff gaslit me saying theres no way.
Stayed 9 nights in Oct 2024

6/10 Okay

William

Travelled with family
Liked: Staff & service, property conditions & facilities
The positives are the grounds are beautiful, the natural wildlife and the service was good. Beach area is nice. Room service was great. Food was better than the buffets. If you like to walk this is a place to walk. The larger pools were nice. Our suite was big but definitely dated. Beed upgrade. Bathrooms were nice and had plenty of space and were good. Sleeping area and decor is outdated. No drawers available so we stored our clothes in closets and shelving was minimal. The shelf in c was high so we felt disorganized. We were on second floor and the building had rooms in first floor which had direct access to pool. The pool needed cosmetic maintenance. Outside the resort was not as nice as Cancun. Traffic was hectic and we had an experience with a local gas station (car rthey tricked us into paying an extra $20 for gas. Rather lose $20 than to put my family at risk. Its part fo being a tourist anywhere but was not fond of the area. Buffet was hit and miss. Sometimes they had really good food and sometimes it was regular average food. The specialty restaurants were good! Especially the tepanyaki restaurant. I would not go back simply because price vs value was not there. I have been in smaller properties in Cancun that offer same price and a bit smaller rooms but the feel and is much better. like the location of the resort as we did three awesome excursions and all were close. I would rather spend a little more on another resort in the area.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ashok Kumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building and facilities were well maintained. The food options could have been a bit of variety. The staff who were organizing the activities were great. The staff at reception can be more friendly, often they don’t respond well. The staff at the restaurants were very good too. I would recommend this resort.
Stayed 6 nights in Aug 2024

8/10 Good

Iran, Wantage

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 7 nights in Jul 2024

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Harold

Travelled with family
Disliked: Property conditions & facilities
The property is nice overall but very spread out and huge and expect to do lots of walking or waiting for the transport in very humid weather. We were on the third floor and there is only one elevator 3 or 4 buildings away. The buffet at the bottom of the resort was not as good as the 2 at the front of the resort. Food was not refilled when empty and the food temperature was opposite of what it should have been. Hot food cold and cold food hot. Everything was around the same temp. Including the air. Be forewarned that they do not allow flushing of toilet paper. Instead it’s placed in an open trash can by the toilet. Food sold on the property in stores is extremely expensive. Expect to pay 10usd for a bag of chips etc. Also this is a timeshare resort while it’s not mandatory be prepared to be asked multiple times to sit in a presentation at some point. Expect to be on a bus for a few hours if you take any excursions anywhere due to picking up people from other resorts. If they tell you your excursions end at 12 add 2 hours to accommodate for the other passengers. Schedule your dinings late to adjust for this as we missed our reservations due to misinformation. Lastly if you eat outside be ready to be attacked by these local animals that they call Coatis. They are not super aggressive but will be irritating enough for you to not be able to eat your food. There are definitely better resorts in the area choose wisely.
Stayed 5 nights in Aug 2024

10/10 Excellent

Arsis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was generally very clean. Even though there was a lot of travelers the resort never felt too crowded and there was always space whether in the restaurants or the pools or at the beach. Helpful staff and exceptional service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!!!!
Stayed 6 nights in Jul 2024

8/10 Good

Seleste

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice, food is good. Nice resort but be prepared to walk to all the areas. Rooms are spacious only thing I can complain is tub needs to get cleaned better. Rooms with swim up pool is wonderful, highly recommended. Second time here for a reason.
Stayed 4 nights in Aug 2024

10/10 Excellent

Izaias Rodrigues

Liked: Staff & service
the property needs to be updated on some areas specially the beach area
Stayed 5 nights in Aug 2024

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 9 nights in Jul 2024

10/10 Excellent

Edmar Azevedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 8 nights in Aug 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at Grand Princess Riveria, I was upgraded to platinum and it was worth the cost for the additional amenities & top shelf liquor. The staff was also very accommodating
Stayed 4 nights in Aug 2024

8/10 Good

Nancy Alayne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this resort very much! Felt very safe and the staff was very mindful and helped as much as possible with my handicapped dad. I would like to say that although the staff helped as much as possible with my dad being handicapped it is possible to get around the resort due to the shuttle. I wouldn't recommend this resort to someone who can't walk up to 20 minutes. Getting from the lobby to the beach is about a 15 - 20 minute walk. We also had problems with some staff members. One staff member misled my family a couple times based on telling us wrong information and saying she reserved us a spot for dinner but didn't. We also were misled by a staff member that we could buy our pictures online when we couldn't then it was too late. If you don't mind walking, this resort is great for you. The night life wasn't huge but there's a lot of entertainment. The pool turned my white swimsuit yellow which was a little concerning. A lot of food options and overall it's a great resort. Did some excursions that were sold at the resort and I would recommend them (Miguel was very considerate with my handicapped dad).
Stayed 6 nights in Aug 2024

8/10 Good

Fernanda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
I recently stayed at the Gran Rivera Princes Resort with a group of 13 family members and had a mostly positive experience. First off, the free WiFi access is excellent and works well throughout the resort, which is a rare find and a definite plus for those who need to stay connected. The shuttle service provided by the resort was very convenient, making it easy to get around the property. The cleanliness of the rooms, common areas, and the pool was impeccable, and the overall property upkeep was perfect, contributing to a very pleasant stay. One unique aspect of the resort is the presence of animals throughout the property. While this adds a nice touch of nature to the environment, there are quite a few of them, and they can be a bit too bold when it comes to food. They will take any and all food you have, whether it’s in your hand or your bag, so be cautious and keep your snacks well-hidden. The staff at the resort were friendly and helpful, making the overall experience more enjoyable. The beach was clean, although there are quite a few rocks initially when entering the water, but it smooths out further in. The environment is eco-conscious, which is great for those who appreciate sustainable practices. The drinks served were good, and the resort is both family- and kid-friendly. However, the shops on the property are quite expensive, so be prepared for that. The air conditioning in the rooms was very effective, keeping the rooms comfortably cool. One downside
Stayed 8 nights in Aug 2024

10/10 Excellent

Rawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time, room was clean, room service was very quick and friendly the whole time, pools were big nice and clean. Lots of fun activities they do which we loved.
Stayed 3 nights in Aug 2024

6/10 Okay

Liliana

Travelled with partner
Liked: Cleanliness, staff & service
It was a okay stay, nothing special, we were supposed to be picked up to be brought to the lobby and nobody showed up. Housekeepers did not changed towels or sheets unless we asked for it. One day they simply did not clean out room. The drinks were watered down. No waiter at the beach to take orders.
Stayed 7 nights in Aug 2024

10/10 Excellent

Osmany

Stayed 5 nights in Aug 2024

6/10 Okay

Brian

Travelled with group
Liked: Staff & service
Staff was the best part of the trip. Super friendly and helpful. There's really no point in getting a premium drink wristband. Facility is starting to decline, definitely needs a renovation soon. Still very clean though, not dangerous in any way. Bar service is a little slow. Its a massive facility. Which is nice for a variety, but it also means there's a ton of walking to get to where you want to be. The food was ok but unexciting. Dining hours are a pain to work around and reservations for restaurants are near impossible. The beach has the worst ocean floor I've eber felt. Sharp rocks all the way out 300ft to the bouies.
Stayed 3 nights in Aug 2024

6/10 Okay

Adriana

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property grounds were clean, however the rooms were very outdated and old. The food was very bland and flavorless. The staff was very friendly and helpful. Good service.
Stayed 7 nights in Aug 2024

10/10 Excellent

Dina, Maryland heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 6 nights in Aug 2024

4/10 Poor

Juan C Diaz

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Es un poco aburrido, no se tiene muchas areas para fumadores, comida muy buena
Stayed 4 nights in Aug 2024

10/10 Excellent

Narelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Would highly recommended to anyone. Was especially great with the kids
Stayed 6 nights in Aug 2024

4/10 Poor

ALEJANDRO

Travelled with family
El servicio bien en los restaurantes solo tuve un mal momento en el restaurante pirata no tuvieron la amabilidad de avisar que recogían el servicio estábamos terminando de comer y al párame para servirme se acercó una señorita de la cocina y me dijo deme su cuchara ..y yo le dije que no porque la estaba usando para comer y me contesto es que ya vamos a cerrar y le dije cómo ???y me dijo que no ve que afuera dice hasta las 3 de la tarde nada amable Fui y le comenté a la gerente y ella fue a decirle se ve que tiene mal c at a Ger porque veíamos que manoteaba por esa contamina a todo el personal que amablemente nos atendió El hotel excelente sus áreas de servicio
Stayed 1 night in Aug 2024