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Princess Family Club Riviera - All Inclusive

5.0 star property
Upscale beachfront resort with 12 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
On the beach, white sand, sun loungers, beach umbrellas
Meeting facility
Family Room (Club)
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Spa
  • Gym

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    18 min walk
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min drive

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1622)
The price is CA $382
per night
CA $465 total
includes taxes & fees
17 Dec - 18 Dec
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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this resort. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Tres Rios Ecopark - 11 min drive - 7.1 km
  • Punta Esmeralda Beach - 12 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Upscale beachfront resort with 12 outdoor pools
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Plasma TV

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 729 reviews" "
Rating 8 - Good. 220 out of 729 reviews" "
Rating 6 - Okay. 115 out of 729 reviews" "
Rating 4 - Poor. 46 out of 729 reviews" "
Rating 2 - Terrible. 41 out of 729 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jumel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Brianna Jewel

Stayed 4 nights in Aug 2024

10/10 Excellent

Arla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very nice and friendly staff. Property is a 9
Stayed 2 nights in Aug 2024

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and friendly environment. They can improve on their food selections and upkeep of their rooms. Overall it’s a great resort and would recommend it to family members and friends.
Stayed 4 nights in Aug 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Marcin SEWERYN, Surrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort, friendly, lots of activities, good restaurants (except Miso related) wife is Japanese and good judge but great experience nevertheless). Princess Rivera great for families.
Stayed 10 nights in Aug 2024

10/10 Excellent

maila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Densy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and cleanliness were very good. But the property needs to be upgraded.
Stayed 5 nights in Aug 2024

4/10 Poor

Mary

Stayed 5 nights in Aug 2024

6/10 Okay

Kristine Harris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 6 nights in Jul 2024

10/10 Excellent

Brenda Iliana Toscano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience
Stayed 5 nights in Jul 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!
Stayed 6 nights in Aug 2024

10/10 Excellent

Alejandra Paola

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Deyci

Disliked: Staff & service
We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees
Stayed 1 night in Aug 2024

6/10 Okay

Norma

Travelled with family and small children
Disliked: Cleanliness
En el hotel no hay wifi gratis. El personal del lobby GRAND RIVIERA es bastante grosera, tanto los del bar del lobby como los que están afuera recibiendo gente, bastante desagradables. La parte de family selection está perfecta para ir con niños pequeños, está apartada del resto del hotel y tiene su propio restaurante buffet con temática de piratas y su propia heladería para los niños. Todo el personal de family selection es muy amable. Las recamaras de family selection son amplias, limpias y modernas; tienen peluches, pantuflas y juguetes de arena como obsequio para los niños. El restaurante de pirata es muy bueno: el menú adecuado a niños pero también con variedad para adultos. Muy buen servicio por parte de Marilú y meseros. El area de alberca para niños con temática de pirata está muy bonita pero hay pocos lugares de sombra. Esta parte del hotel está lejos de la playa pero hay un carrito qué pasa constantemente haciendo el circuito para llevar gente. El snack bar de la playa que corresponde al family selection no es agradable, es una estructura de barras de madera sin protección contra el sol y está completamente forrada de malla ciclónica, hace mucho calor entre las 11:00 y 16:00 y la comida es mala. Por la noche no hay actividades para niños, el Show de la noche es para gente más grande. Durante las horas de sol 11:00-16:00 hay muy pocos espacios de sombra, el hotel tiene muchos caminos largos para llegar a albercas, etc y es pesado caminar bajo el sol.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jorge, San juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kirijan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 5 nights in Jul 2024

2/10 Terrible

Yosvel Gonzalez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in my room was broken I told the service manager I they didn’t do nothing lavatory sink also broke in my sister-in-law room same problem with the toilet having cracked, the service in the bar areas terrible only the special restaurant the services are good, but not excellent. I not recommend this hotel. El toilet the mi habitación están roto también el lavatorio sink, el de mi cuñada también tenía el mismo problema, los dependientes te atiende con ma gana, solo en los restaurantes especializados estuvo mejor. Le deje saber del toilet con problemas y no le hicieron caso. No lo recomiendo
Stayed 5 nights in Jul 2024

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024

10/10 Excellent

Kareema

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Geisy

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.
Stayed 6 nights in Jul 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

2/10 Terrible

Karla

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.
Stayed 5 nights in Jul 2024