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Hotel Hacienda Cantalagua Golf

4.0 star property
Family-friendly Colonial hotel with 2 restaurants

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Photo gallery for Hotel Hacienda Cantalagua Golf

Interior detail
Building design
Sauna, steam room, body treatments, hot stone massages, body scrubs
Sports facility
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Breakfast available
  • Room service

Explore the area

Map
Hacienda Cantalagua s/n, Contepec, MICH, 61020
  • Tepetongo Water Park
    ‪14 min walk‬
  • López Rayon Brothers Museum
    ‪17 min drive‬
  • Dos Estrella Mine
    ‪17 min drive‬

Room options

View all photos for Suite (Non Refundable)

Suite (Non Refundable)

Suite (Non Refundable)

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Contepec

In regional park.You'll be within 2 miles (3 km) of Tepetongo Water Park and 9 miles (15 km) of Monarch Butterfly Biosphere Reserve with a stay here. Juarez Theater and Presidencia Municipal de El Oro de Hidalgo are within 12 miles (20 km).

What's nearby

  • Tepetongo Water Park - 14 min walk - 1.2 km
  • López Rayon Brothers Museum - 17 min drive - 17.3 km
  • Dos Estrella Mine - 17 min drive - 17.8 km
  • Presidencia Municipal de El Oro de Hidalgo - 20 min drive - 16.6 km
  • Socavon de San Juan - 20 min drive - 16.7 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 90 min drive

Restaurants

  • ‪El Gran Buffet - ‬4 min drive
  • ‪Restaurante "El Patio" Hacienda Cantalagua - ‬17 min walk
  • ‪Tacos de Cabeza el Guaguaras - ‬12 min drive
  • ‪Salón Roma - ‬19 min drive
  • ‪La Troje - ‬4 min drive

About this property

Hotel Hacienda Cantalagua Golf

Family-friendly Colonial hotel with 2 restaurants
Hotel Hacienda Cantalagua Golf offers its guests a full-service spa, a water park (surcharge), and a marina. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have WiFi for a fee.

A business center and meeting rooms are available. An indoor pool, a fitness center, and a steam room are also featured at the family-friendly Hotel Hacienda Cantalagua Golf. Parking is available for a fee.

Smoking is allowed in designated areas at this Colonial Contepec hotel.

  • 125 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Meeting rooms
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Hotel Hacienda Cantalagua Golf offers 125 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 32-inch plasma televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Contepec hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Hacienda Cantalagua. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open select days. Guests under 12 years old are not allowed in the spa.

Languages

English, French, Italian, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (MXN 150 per night)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (MXN 75 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 425 for adults and MXN 450 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf lessons
  • Shopping
  • Steam room
  • TV in common areas
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch plasma TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 950 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 100.00 per accommodation, per night
The resort fee includes:
  • Bicycle storage
  • Fitness center access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 425 for adults and MXN 450 for children
  • Fee for wireless internet in public areas: MXN 150 per night (rates may vary)
  • Self parking fee: MXN 75.00 per night
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: MXN 950 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cantalagua
Hacienda Cantalagua
Hacienda Cantalagua Contepec
Hacienda Cantalagua Resort
Hacienda Cantalagua Resort Contepec
Hacienda Cantalagua Mexico/Contepec, Michoacan
Hotel Hacienda Cantalagua Golf Contepec
Hotel Hacienda Cantalagua Golf
Hacienda Cantalagua Golf Contepec
Hacienda Cantalagua Golf
Hacienda Cantalagua Contepec
Hotel Hacienda Cantalagua Golf Hotel
Hotel Hacienda Cantalagua Golf Contepec
Hotel Hacienda Cantalagua Golf Hotel Contepec

Hotel Hacienda Cantalagua Golf Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 417 reviews
Rating 8 - Good. 142 out of 417 reviews
Rating 6 - Okay. 49 out of 417 reviews
Rating 4 - Poor. 16 out of 417 reviews
Rating 2 - Terrible. 13 out of 417 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kasey

Cant reach the property to ask for refund.
Stayed 1 night in Nov 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kati

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Lucero

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar. Algunas habitaciones les deben dar mantenimiento de plomería para no gastar agua. Sugiero que se vuelva a abrir la sección de siglo XXI todo el tiempo y dar opción de quedarse ahí. La experiencia, en comparación al siglo XIX es muy distinta.
Stayed 2 nights in Jun 2024

10/10 Excellent

deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
such an incredible and beautiful place. It has everything. Horse, tennis, bicyling, golf, ping pong, and incredible covered swimming pool, jacuzzi, everything, So nicely done in an old renewed Hacienda. Incredible place. Nothing to do outside the Hacienda though.
Stayed 1 night in Jun 2023

10/10 Excellent

Monica Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice pla. We always enjoy our stay in Cantalagua.
Stayed 1 night in Jan 2023

8/10 Good

ALFREDO

Stayed 3 nights in Nov 2022

10/10 Excellent

Obin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Oswaldo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y muy buenas instalaciones
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An additional not disclosed "resort fee" and "parking " was charged upon checking out.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all , amazing place for family and kids Food is good , weather , amenities Plus the water park and the farm and the zoo
Stayed 2 nights in Feb 2020

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service, very comfortable rooms and good value-cost
Stayed 1 night in Feb 2020

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Beautiful place to stay! Pool is solar so it was warm. Only bad experience was when we asked for our vehicle there were two young workers driving it super fast and laughing when they approached us. They certainly were nervous that we caught then driving this way.
Stayed 1 night in Dec 2019

2/10 Terrible

Edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys in the reception are the most unprofesional that I ever know in a hotel, nobody of the staff really want to help!! Food is so bad for the price. the place is nice BUT NEVER STAY THERE EVEN A NIGHT!!!
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is amazing, the food was very good, and the activities for everyone in the family. The Wifi does not work very well.
Stayed 2 nights in Dec 2018

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost all, Just, it needs more amenities specilly more elements to play sports, Balls, raquets, for instance.
Stayed 2 nights in Dec 2018

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very attentive, the place is very well kept and very nice, my only small complaint was about the sheets being a little rough for me
Stayed 2 nights in Dec 2017

8/10 Good

Laura, Mexico City

Liked: Property conditions & facilities, room comfort
Nice retreat
Great location, nice retreat, facilities and activities, great experience. Everything is ok but the food, they need to offer better quality asap. And some additional training to waiters.
Stayed 1 night in Oct 2017

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities, room comfort
Unique and beautiful
Hacienda is spectacular
Stayed 1 night in Oct 2017

10/10 Excellent

Naseema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a wedding. In a very small town not very close to many things. Luckily, there are many amenities and activities available on the resort. The resort has some nice rooms, some are older and quaint but there are some rooms that are more updated. One of our favorite features was the garden style jacuzzi tub. The beds are very comfortable and the grounds of the resort are very nice. Did not have time for the golf course. Overall a great experience!

8/10 Good

Gabriela

Liked: Property conditions & facilities
Beautiful Hacienda
This Hacienda is beautiful, beautiful gardens, lots of trees, well mantained. There are many activities to choose from which is nice. Speaking about the staff I must say that many of them still need to improve on customer service. Be more friendly, warm, kind, have better manners. Respond like they care and not to look at you like if the issue you are trying to explain is not their bussiness. One more recommendation... cleanliness on the bathroom tiles and ceiling shuold improve. Some tiles were moldy as well as the edges of the ceiling over the tub.

10/10 Excellent

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is amazing! The grounds are beautiful and the rooms spacious and contemporary in the new building. The hotel is geared for business conventions and weddings. As a lone group our service could have been better, the rooms did not have towels and basic provisions. By the time we realized, we could get the service we needed. We did find the linen closet and get what we needed. If help had been available, the staff would have been more than accommodating. I would still highly recommend the hotel!

8/10 Good

CG, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting history lesson
The main essence of the original hacienda is the setting for a comfortable resort. Lovely gardens and a great pool--warm and indoors in November.

10/10 Excellent

Michelle, Arlington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the middle of rural Mexico
On reading a TripAdvisor review about hotels near the Monach Butterfly Biosphere, I took one traveller's advice of paying an extra $20 a night and stay 40 mins further up the road to ensure I had hot water and a restaurant that was open all day. It was well worth the stay. We had the gigantic indoor pool to ourselves the first day, and could eat at any time, the restaurant was open from 6am - 1am. The bedrooms were clean and well maintained, and there was a giant spa bath in each room. It was heaven after coming back covered in dust from the Butterfly Biosphere.

6/10 Okay

Ina, London

Disliked: Cleanliness, staff & service, room comfort
Dishonesty, poor cleanliness & neighbourhood
I am hugely disappointed with the dishonesty of this hotel, and their lack of transparency. As it turns out, they charged me twice for my stay! I already paid in full when I booked online, and since I am travelling and booking hotels every week I cannot stay on top of all bookings and they just took advantage and charged me again upon check-out. Outrageous! It is now clear to me why the ladies at check-out whispered for over 10 mins and I asked various times if everything is OK and they would just say "yes, yes, all fine" and continue whispering and pointing at their screen. They must have seen my payment in their system and YET they decided to charge me again! I will NEVER stay there again! That wasn't the only downfall - but certainly the most costly. I had dead bugs in my room on the table and everywhere on the floor when I entered my room (poor cleanliness!), there was extremely poor internet connection to none, they have a non-existing business centre (still sign-posted though in the hotel), and the personnel was overall slow and not helpful. Every simple request seemed like a burden to them. The neighbourhood is dreadful. I wouldn't want to set a foot out of the hotel.