2/10 Terrible
Thomas H
Travelled with family
24 Dec 2024
I booked the room from Expedia because I was looking for a 2 double with a pull out couch for 5 people and reserved that room on their web site There was some sort of confusion between the hotel and Expedia ( I believe Expedia was wrong) The problem I have with the Courtyard was that they had the room that I needed and would not let me pay the upcharge or release it to Expedia so I could have that room for the night. Although the first phone call from Expedia to the Courtyard said that I could have that room. That person left for the night I guess and the person at the front desk didn't seam to care that someone had to sleep on the floor for the night.
Thomas H
Stayed 1 night in Dec 2024