2/10 Terrible
Christine, Glendora
Travelled with partner
9 Sep 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures must be old. The hotel is run down. The air conditioning doesn’t work and they added a swap cooler with a cardboard cover in the window. Our room was 88 degrees and never went below 83 degrees after running the fan and swap cooler for 2 days. The swam cooler only cools the mattress since it is too short to reach over. The shower and tub only had hot water. The room doesn’t have a phone to call the front desk so we took the elevator down 7 floors to complain about the hot water and lack of air conditioning. The towels are slightly larger than the hand towel. The sink and tub have cracks and the floor has a carpet that is in need of replacing. Don’t be fooled by the website, the pictures are not recent. The neighborhood is not safe after dark. The staff give the worst directions. The only thing good is the roof top bar and friendly Italian bartender. We went to watch the US Open since this hotel is less than 2 miles away. I would have changed hotels if I could find one nearby but with last minute notice I was not able to find one. NEVER stay at this one.
Christine
Stayed 2 nights in Aug 2024