6/10 Okay
JOSHUA, Maple Valley
Travelled with family
28 Jan 2025
Liked: Cleanliness, staff & service
The property was clean and it appeared all of the rooms including ours had a good view of the pool area and ocean. Most of the staff were friendly and they didn't push too hard for the time share or membership purchase which we declined at check in. Food was mostly good with all of the restaurants having something we enjoyed, with the only drawback being an occasional hour or more wait for a table. The guys at the poolside bar were awesome as was the woman who normally worked the lobby bar. Kids club was more run down than the pictures advertised, but our daughter still had a good time and the staff were always friendly. The close walk to Bucerias allowed us safe and convenient access to non-resort food and activities.
Don't pay for the shuttle from the airport, it's 3x more expensive and a hassle compared to a cab. The listing says you can use the outdoor pool at the neighboring resort which is incorrect, security wouldn't let us on the property. The taco bar was so slow we walked out one time without ever getting an order in and another time left after waiting forever but not receiving a check. They really need to get control of people saving and not utilizing chairs around the pool, by 10am daily there isn't a single chair left unreserved and at least half of them stay empty all day. Even though we were all inclusive they kept giving us a bill to sign, it was an annoying part of every meal. Their reservation system was down almost our entire stay.
JOSHUA
Stayed 7 nights in Dec 2024