Note fondée sur 1 245 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
À proximité de la plage et des piscines.
Beaucoup d’algue à la plage.
Somme toute assez bruyant, les spectacles se font autour de la piscine principale, donc une vue sur la piscine = très bruyant en soirée !
Aussi, pas de réservation de restaurant à la carte possible sauf si concierge (Diamond Club, concierge Expédia, etc)
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Services Management , Gestion de l’hôtel
Dear guestThank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Royalton Riviera Cancun.Luxury Regards
par un voyageur
Publié le 20 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2023 par Royalton Riviera Cancun, Gestion de l’hôtel
We appreciate your feedback that will contribute to offer better customer experience. Thank you for your visit to our resort.
par un voyageur
Publié le 18 févr. 2022 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
En lugar de recibirme enfocados en mi necesidad como huésped trataron de venderme membresía,
Al comprar en su sitio puse Royalton splash, elegí habitación de las q sugiere el sitio de expedía y resultó en otro hotel, mi hija no disfrutó lo esperado, y el viaje era por su cumple, ofrecieron habitación con vista al mar y estaba frente a la piscina
La fiesta mexicana excelente
Commentaires de Gestion de l’hôtel
18 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Katy,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Muy buen servicio, buena comida. Las instalaciones también están muy bien
Commentaires de Gestion de l’hôtel
18 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Alvaro. Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The resort is beautiful, upon entering the staff welcome you warmly and checking process easily done. I didn’t enjoy the food nor the juice that much. The juice such as pineapple & cranberry which I tried was tasteless. The staff were very friendly and offered to help always. The room was spacious, beautiful with awesome view of the sky, pools & beach. Room was kept nice and clean and the resort was very clean. I enjoyed the Friday night all white party. The entertainment was good.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Lavern. Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Mary. Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Joseph,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened. Best regards.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Adilene,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened. Best regards.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Agnieszka. Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards.
