Note fondée sur 1 251 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
À proximité de la plage et des piscines.
Beaucoup d’algue à la plage.
Somme toute assez bruyant, les spectacles se font autour de la piscine principale, donc une vue sur la piscine = très bruyant en soirée !
Aussi, pas de réservation de restaurant à la carte possible sauf si concierge (Diamond Club, concierge Expédia, etc)
Commentaires de Gestion de l’hôtel
2 mars 2024 par Guest Services Management , Gestion de l’hôtel
Dear guestThank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Royalton Riviera Cancun.Luxury Regards
par un voyageur
Publié le 20 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2023 par Royalton Riviera Cancun, Gestion de l’hôtel
We appreciate your feedback that will contribute to offer better customer experience. Thank you for your visit to our resort.
par un voyageur
Publié le 18 févr. 2022 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Shashi Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regard
par un voyageur
Publié le 18 août 2024 sur Expedia
This resort is awesome staff is amazing.
Commentaires de Gestion de l’hôtel
19 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Marlene Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Gloria Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards
par un voyageur
Publié le 17 août 2024 sur Expedia
Stuff really friendly
Commentaires de Gestion de l’hôtel
17 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear family,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards
par un voyageur
Publié le 15 août 2024 sur Expedia
The building we were in was being renovated, therefore there was noise from 7 am - 6 pm.
The rooms are clean and spacious.
Pools are very nice, but close at 7 pm.
You need to make reservations for specialty restaurants via an app. By the time you get in there, all the reservations are taken. We mostly ate at the buffet because we didn’t need a reservation there. The omelette and taco chefs were super nice and friendly. The waitstaff were also very nice and attentive.
Restaurants close at 10 pm. Only late service is room service. Which is included in the package, which was a nice amenity.
The shows were good and entertaining.
Commentaires de Gestion de l’hôtel
16 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Adriana Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards
par un voyageur
Publié le 14 août 2024 sur Expedia
Great entertainment. Property needs to be updated
Commentaires de Gestion de l’hôtel
15 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Leyani Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards
par un voyageur
Publié le 12 août 2024 sur Expedia
I really liked the resort. Everyone was nice and helpful. The different activities for adults and kids. The only thing I didn’t like was the mosquitoes and not having a jacuzzi for people that are not diamond members.
Commentaires de Gestion de l’hôtel
12 août 2024 par EXPEDIA AMBASSADORS, Gestion de l’hôtel
Dear Britney Thank you for letting us know about your recent visit! We are very delighted to hear you had a wonderful stay at Royalton Riviera Cancun and couldn't be happier to learn our team made sure you had a top-notch experience. We look forward to welcoming you shortly. Luxury Regards
