Note fondée sur 503 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Belle place pis
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Gabriela | Experience Manager, Gestion de l’hôtel
Thank you for your 5-star review! We're delighted that you enjoyed the beautiful surroundings. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you again at Hotel Ysuri Sayulita!
par un voyageur
Publié le 1 mars 2023 sur Expedia
Excellent service, when I decided to prolong my stay and that there was no room available, they literally went the extra mile by giving me a golf cart ride to the other hotel I had booked! Perfectly located overall, quiet but minutes away from the hustle bustle of downtown.
Commentaires de Gestion de l’hôtel
10 mars 2023 par America | Experience Manager, Gestion de l’hôtel
That is very sweet review Matthieu, means a lot for us, Thank you for choosing us as your host, and we hope to see you again!
par un voyageur
Publié le 14 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 avr. 2023 par Gabriela | Experience Manager, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and would like to learn more about the reasons behind your rating.If you could please provide us with more specific details about your experience, we would greatly appreciate it. We strive to provide our guests with exceptional service and a memorable stay, and we want to ensure that we are meeting those goals.Again, we apologize for any shortcomings during your visit and hope that you will give us another chance to exceed your expectations in the future.
par un voyageur
Great hotel but some dissapointments
Publié le 18 août 2024 sur HotelsThe hotel was very nice. The location was great. And all the amenities were top notch.
Although when it rained the water seeped under the door into our room. And when it started raining, you could smell the sewage in the bathroom.
The one thing that pissed me off the most was that they charged us for towels that had a small amount of make up residue on them. They claimed they had to do an "extra cleaning process" to clean the towel, but inactuality just washing the towels would have gotten rid of the make up.
I truely believe that this is a way for the hotel to take a little bit of your security deposit
So be weary ladies and gents. Dont wipe your make up on the face towels they provide for you
Commentaires de Gestion de l’hôtel
20 août 2024 par Gracias , Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We strive to provide a pleasant experience for all our guests, and it’s clear we fell short during your visit.Your comments are very important to us, and we will address these concerns immediately. If there is anything we can do to make this right, please let us know.We hope to have the chance to welcome you back and provide a much-improved experience in the future.Best regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
The Ysuri was AMAZING! My husband and 2 daughters (26, 24) stayed for four nights, and we absolutely loved it. The staff was incredibly kind and helpful, the room (we had a 2 room suite) was large and very clean. The hotel is right at Sayulita beach, and only a 6-8 minute was to Los Muertos Beach. 3-5 minute walk to the town. Everything about this property was perfect!
Commentaires de Gestion de l’hôtel
19 août 2024 par Gracias , Gestion de l’hôtel
On behalf of the entire Ysuri team, we would like to express our sincere appreciation for your kind and positive feedback about your recent stay with us. We are proud to know that you were able to enjoy our facilities, services and personalized attention. Our team works hard to ensure that every guest feels welcome, comfortable and cared for at all times.Thank you again for your kind review and for choosing Ysuri, we look forward to seeing you soon!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Gracias , Gestion de l’hôtel
On behalf of the entire Ysuri team, we would like to express our sincere appreciation for your kind and positive feedback about your recent stay with us. We are proud to know that you were able to enjoy our facilities, services and personalized attention. Our team works hard to ensure that every guest feels welcome, comfortable and cared for at all times.Thank you again for your kind review and for choosing Ysuri, we look forward to seeing you soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Gracias , Gestion de l’hôtel
On behalf of the entire Ysuri team, we would like to express our sincere appreciation for your kind and positive feedback about your recent stay with us. We are proud to know that you were able to enjoy our facilities, services and personalized attention. Our team works hard to ensure that every guest feels welcome, comfortable and cared for at all times.Thank you again for your kind review and for choosing Ysuri, we look forward to seeing you soon!
par un voyageur
Publié le 8 août 2024
Second time staying at this property. Place is well kept and staff is great. Rooms are spacious and super clean. Everything is walking distance. Cant say enough about the staff. They make u feel welcome and will help u with anything.
Commentaires de Gestion de l’hôtel
9 août 2024 par Gracias , Gestion de l’hôtel
On behalf of the entire Ysuri team, we would like to express our sincere appreciation for your kind and positive feedback about your recent stay with us. We are proud to know that you were able to enjoy our facilities, services and personalized attention. Our team works hard to ensure that every guest feels welcome, comfortable and cared for at all times.Thank you again for your kind review and for choosing Ysuri, we look forward to seeing you soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
Very friendly staff, the place was very clean and felt great to be there!
Commentaires de Gestion de l’hôtel
5 août 2024 par Gracias , Gestion de l’hôtel
On behalf of the entire Ysuri team, we would like to express our sincere appreciation for your kind and positive comments about your recent stay with us. We are proud to know that you were able to enjoy our facilities, services and personalized attention. Our team works hard to ensure that every guest feels welcome, comfortable and cared for at all times.Thank you again for your kind review and for choosing Ysuri, we look forward to seeing you soon!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Gracias , Gestion de l’hôtel
En nombre de todo el equipo de Ysuri, nos gustaría expresarle nuestro más sincero agradecimiento por sus amables y positivos comentarios sobre su reciente estancia con nosotros. Nos enorgullece saber que pudo disfrutar de nuestras instalaciones, servicios y atención personalizada. Nuestro equipo trabaja duro para asegurar que cada huésped se sienta bienvenido, cómodo y atendido en todo momento.Gracias de nuevo por su amable reseña y por elegir Ysuri, ¡esperamos verle pronto!
