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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Reception
Private beach, white sand, beach towels, scuba diving
View from room
Gazebo

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪15 min walk‬
  • Cenote Azul
    ‪18 min walk‬
  • Puerto Aventuras Marina
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪261 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

  • Ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Oasis Beach - 1 min walk - 0.0 km
  • Ecopark Kantun Chi - 15 min walk - 1.3 km
  • Cenote Azul - 18 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 3 min drive - 2.3 km
  • Puerto Aventuras Marina - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Similar properties

Aerial view

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 1,002 reviews
The price is CA $306
CA $372 total
includes taxes & fees
May 4 - May 5
Barceló Maya Colonial - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.63 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1101 out of 1725 reviews
Rating 8 - Good. 364 out of 1725 reviews
Rating 6 - Okay. 143 out of 1725 reviews
Rating 4 - Poor. 68 out of 1725 reviews
Rating 2 - Terrible. 49 out of 1725 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura Kathryn

Stayed 7 nights in Feb 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family vacation. Everything was top notch including the beach, pools, food, drinks and entertainment options. We will definitely return!
Stayed 5 nights in Jan 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was fabulous. The staff was amazing. The property is beautiful. I loved swimming with turtles right from the shore.
Stayed 7 nights in Jan 2025

8/10 Good

Jessica

Stayed 4 nights in Jan 2025

8/10 Good

Igor

Stayed 3 nights in Jan 2025

10/10 Excellent

Darcell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I moved everything about this hotel and can’t wait to go back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Alyssa Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really amazing experience here, would definitely come again. This was our first all inclusive in Mexico and we had a blast. Just be mindful that check-in and check-out will take much longer than expected-that was our only complaint the whole week.
Stayed 6 nights in Nov 2024

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mexican service seems turning to Cuban. Nothing will be done before your tips. The worst part is check in - check out. You can wait hours in the line just to ask for a couple of questions regarding the property.
Stayed 5 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

vivian Hyewon, Fullerton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a vacation with family in December 2024, was really nice experience. Highly recommended to book ahead dinner restaurant reservation. Mariachi in Rodizzio was magnificent!
Stayed 5 nights in Dec 2024

10/10 Excellent

Raymonde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Christmas eve display and food. It was amazing. The serving staff was certainly well trained and was super friendly and helpful. We commend their work, willingness to help even after many hours working!?
Stayed 5 nights in Dec 2024

10/10 Excellent

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, the property was clean and beautiful, the food was amazing. Several pools.all inclusive! Very family friendly.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cianna

Stayed 5 nights in Dec 2024

10/10 Excellent

Tatyana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
At Barcelo Maya Palace I liked everything. Will come here in the next year!
Stayed 9 nights in Dec 2024

6/10 Okay

Jeanette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great property. This is the 2nd time But check in took forever. Took an hour and a half
Stayed 7 nights in Dec 2024

10/10 Excellent

Rudy

Stayed 8 nights in Nov 2024

6/10 Okay

Edwin

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The beach was great. That was about it. The service was absolutely horrible. It was not because the staff was mean it was mostly because the staff was incompetent. Checkin took about 3 hours. The staff rarely had a smile on their face. Everyone was very matter of fact. The drinks also were horrible. The water and the ice felt like they were desalinated water. It was always salty. There was not a single drink, even the common simple ones like a mojito that was anywhere near what it actually supposed to be. The restaurant food was good, however the buffet was not. Comparing this to other resorts, especially the ones in punta Cana Dominican Republic. It cannot be compared.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

aa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2024

10/10 Excellent

Yana

Stayed 10 nights in Dec 2024

6/10 Okay

Ted Alexander

Stayed 14 nights in Nov 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 10 nights in Dec 2024

10/10 Excellent

Robert William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 7 nights in Dec 2024

4/10 Poor

Jingan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was big with lots of activities. Food was mediocre at best, the Japanese restaurants were impossible to book. When we called to ask for water, we had to call 3 times and waited for 6hrs even though everytime they said they will send someone right away. Same thing with housekeeping. Called to request our room clean, was told right away and waited 3 hrs but nobody came. Had to call a second time before someone finally came over. Last but not least, the server at one of the restaurant accidently poured sauce on my wife's shirt. The restaurant manager was rude and didn't apologize, kept saying it was an accident. I had to speak to the hotel manager in the end In order to have the shirt cleaned. If this is indeed a 5 star hotel, none of these should have happened.
Stayed 7 nights in Dec 2024

4/10 Poor

Patty

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
CHECK IN TERRIBLE
EL CHECK IN ESTUVO FATAL, NOS TARDAMOS 2 HORAS, LOS NIÑOS ESTABAN YA MUY INQUIETOS, TODO LO DEMAS ESTUVO MUY BIEN PERO EL CHECK IN Y LAS SEÑORITAS QUE ESTAN REALIZANDOLOS LAS CALIFICO CON 1 ES UN SERVICIO MUY LENTO.
Stayed 5 nights in Dec 2024