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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
5-star beachfront property near Puerto Morelos Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, sun loungers
On the beach, beach cabanas, sun loungers, beach umbrellas
Balcony view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Building design

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Gym

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Spoon
    1 min walk
  • Cancun Bus Station ADO
    33 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Grand Residences Riviera Cancún All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (905)
The price is CA $618
per night
CA $824 total
includes taxes & fees
4 Jan - 5 Jan
Grand Residences Riviera Cancún All Inclusive

About the area

Puerto Morelos

Beachside getaway.You'll be steps from Arrecife de Puerto Morelos National Park and a 5-minute walk from Petempich Bay. Also, Puerto Morelos Beach is within 2 miles (3 km) and Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 7 min drive
  • Puerto Morelos Town Square - 13 min drive
  • Puerto Morelos Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬14 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Moments Lobby Bar - ‬14 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star beachfront property near Puerto Morelos Beach
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 6 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • 3 spa tubs
  • Fitness classes
  • Beach yoga
  • Bike parking
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Mini-fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 757 out of 1153 reviews" "
Rating 8 - Good. 203 out of 1153 reviews" "
Rating 6 - Okay. 106 out of 1153 reviews" "
Rating 4 - Poor. 38 out of 1153 reviews" "
Rating 2 - Terrible. 49 out of 1153 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William Scott, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in all areas, would highly recommend!
Stayed 4 nights in Nov 2024

10/10 Excellent

Madison, CANYON COUNTRY

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 5 nights in Nov 2024

6/10 Okay

dawnmarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food is not very good
Stayed 6 nights in Sep 2024

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place
Stayed 4 nights in Sep 2024

10/10 Excellent

Deverom, Calera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. It was the vacation experience that we needed.
Stayed 4 nights in Sep 2024

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Everything was very average, I didn’t eat a single thing that I was impressed with, it was just enough to fill a hole, the alcohol could be drank allllll day without even feeling tipsy which is crazy. The “entertainment” was pretty lame, Every night from 8-9 was a really bad Dj who was also the bed rental guy on the beach during the day, then they had a band/singer each night from 9-10, after that the bar closes an hour later and there’s nothing to do but watch tv in your room and order room service if you’re hungry, and as I said the food isn’t great. Our AC went out on the last night at 12am they had no maintanence guy on shift so had to give us another room, we packed and went to a downgraded room that smelled SO bad of mould (you know the smell) so I went back to reception and got moved again, that room was fine, got in bed around 1:30am and the sheets were damp but by that point we just stayed as we had to be up at 5:15am to check out and get to the airport as our flight was at 9am. All in all I wasn’t impressed at all, I’d call it a 2-3 star hotel
Stayed 3 nights in Sep 2024

6/10 Okay

Ruma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not exactly shown in website
Stayed 5 nights in Sep 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ever. We will be back. So chilled
Stayed 3 nights in Sep 2024

6/10 Okay

Paul Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t receive anything only thing I got was a coupon for a little discount on an expensive massage
Stayed 3 nights in Sep 2024

10/10 Excellent

olivia neena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

quinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t so good need more authentic Mexican food other then that it’s very nice and clean all you can drink and eat.
Stayed 4 nights in Aug 2024

10/10 Excellent

Arshbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we ever visited. Hector, Yadira, Aracely and Miroslava were amazing. Food and dining is awesome. 10/10 for everything.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was okay. Service was great for the most part. Clean.
Stayed 3 nights in Sep 2024

6/10 Okay

lucy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Megan A

Travelled with partner
Only good for a weekend stay. Absolutely nothing to do here which is fine when you want to just relax but no activities or anything to do. Drinks were mediocre, food was good, room was meh, bathroom where the shower and toilet was was small and gross. We tried it but won’t be back, back to a secrets for us.
Stayed 3 nights in Sep 2024

6/10 Okay

David Scott

Liked: Cleanliness
Stayed 7 nights in Aug 2024

2/10 Terrible

Sukhdeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No food variety, no source of entertainment, no shuttle bus service whereas they charged an enormous amount for this so called 5 star service
Stayed 7 nights in Aug 2024

4/10 Poor

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for a weekend. The facilites and staff were nice. We both got the stomach bug which made the stay pretty miserable. One small bottle of pepto was 20 American dollars. A pack of Rolaids was 9$. The alcohol was not great. We had one night of karaoke which was fun, night one of our stay. Food was good but not great when you have the stomach bug. I tried not to drink the water but all the drinks have ice so that’s what probably got us sick. For the cost of the trip I would not ever go again. Do not recommend.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mileydis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue terrible! El peor hotel en el que me he quedado. La atención, comida y entretenimiento TERRIBLE. Los trabajadores evitan ayudarte. El que vende las excursiones nos vendió un paquete para Xenses “con comida incluida”, cuando llegamos al parque esto no era cierto, no había comida incluida, nos dejaron afuera esperando un rato porque los tickets no aparecían 😔 Shenia la del restaurante frank and Rita TERRIBLE!! Esa señora parece una hiena riéndose, su customer services por debajo del piso, súper pesada esta mujer, se ve que no le gusta lo que hace y si le gusta algo lo que hace lo demuestra muy mal, siento que disfruta no ayudar. En fin creo que lo único bueno que encontré en ese lugar en cuanto a buena atención fue Rodrigo el bartender y Moises el que trabaja en la cafetería de los puntos. Para nada recomendaría este lugar y mucho menos regresaría.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Fardowsa Nur

Liked: Cleanliness, amenities
My personal experience at this resort was far from great. Well most of the staff members were accommodating there were a lot of mishaps, inconsistency, and errors that are occurred during my stay. To make matters worse after trying to discuss matters with Expedia and my credit card the resort and hostel hotel staff were dishonest about the details of what actually occurred. Their biggest mistake was interrupting my lunch and asking me to leave a day early in front of everybody and then apologizing many hours later after the entire day was wasted. I understand mistakes happen, but this hotel was particularly lacking in communication and accommodation. Also be mindful that there are smokers everywhere and they do sell cigars on site so if you’re somebody somebody that doesn’t prefer cigarettes and things of that nature it’s likely that you’ll see people smoking around. I have several complaints against this resort that weren’t a big deal at the time but compiled altogether really affected the entirety of my stay combined with the fact of the hotel just being dishonest and making it difficult for me to get compensation by not being forthcoming about what transpired.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a smaller resort. Property was beautiful and clean. Can’t say enough good things about the staff! Will definitely visit this resort again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and staff were fantastic. Jesus took Great!!!! care of us during our stay Our room was beautiful and our view was impeccable. Would definitely be revisiting.
Stayed 3 nights in Aug 2024