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The Fives Oceanfront Riviera Maya - All Inclusive Optional

4.5 star property
4.5-star beachfront resort near Arrecife de Puerto Morelos National Park

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Photo gallery for The Fives Oceanfront Riviera Maya - All Inclusive Optional

On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby sitting area
3 bars/lounges, poolside bar, beach bar
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪11 min walk‬
  • Puerto Morelos Town Square
    ‪14 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Presidential Room, 2 Bedrooms, Oceanfront

Presidential Room, 2 Bedrooms, Oceanfront

Presidential Room, 2 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, desk

Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 2 Queen Beds, 1 Double Sofa Bed and 2 King Beds

View all photos for Presidential Room, 3 Bedrooms, Oceanfront

Presidential Room, 3 Bedrooms, Oceanfront

Presidential Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 1 Double Sofa Bed, 2 King Beds and 2 Queen Beds

View all photos for Junior Suite

View from room

Junior Suite

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for 1 Bedroom Partial Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Partial Oceanview Residences

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 Bedroom Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Oceanview Residences

  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

Beachfront retreat .You'll find Arrecife de Puerto Morelos National Park and Ojo de Agua Beach within a 15-minute walk of this Puerto Morelos resort. Puerto Morelos Town Square is within 2 miles (3 km) and Petempich Bay is within 9 miles (15 km).
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Ojo de Agua Beach - 11 min walk - 0.9 km
  • Puerto Morelos Town Square - 14 min walk - 1.2 km
  • Puerto Morelos Artists’ Cooperative - 14 min walk - 1.3 km
  • Puerto Morelos Beach - 5 min drive - 2.4 km
  • Petempich Bay - 17 min drive - 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Yum yum Wok - ‬11 min walk
  • ‪Don Ernesto's - ‬11 min walk
  • ‪Merkadito del Mar - ‬15 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬16 min walk
  • ‪Panna e Cioccolato - ‬15 min walk

About this property

The Fives Oceanfront Riviera Maya - All Inclusive Optional

4.5-star beachfront resort near Arrecife de Puerto Morelos National Park
Some rates at The Fives Oceanfront Riviera Maya - All Inclusive Optional are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At The Fives Oceanfront Riviera Maya - All Inclusive Optional you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a hot tub, a sauna, and a fitness center. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos resort.

  • 93 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2019
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Fives Oceanfront Riviera Maya - All Inclusive Optional offers 93 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 40-inch Smart televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Lifeguards on site

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Beach club
  • Boat tours
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch smart TV with premium cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: USD 100
  • Christmas Day (December 25) Gala Dinner per child: USD 50 (from 6 to 17 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Fives Oceanfront Riviera Maya - All Inclusive Optional Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 359 reviews
Rating 8 - Good. 84 out of 359 reviews
Rating 6 - Okay. 22 out of 359 reviews
Rating 4 - Poor. 11 out of 359 reviews
Rating 2 - Terrible. 16 out of 359 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Laurel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
Stayed 6 nights in Dec 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an incredible time and look forward to coming back as often as possible!
Stayed 1 night in Jan 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
Stayed 4 nights in Dec 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives at Puerto Morelos was a lovely place to stay. Very clean, the staff were attentive and courteous and the location is very walkable to the rest of town. The in house restaurant has decent food, but the service was very chaotic on the evening we ate there. We ordered 1 salad and 2 entrees. My partners entree arrived quickly, but it was another half hour before the salad and my entree arrived after we asked a couple of times. Could have been a one off thing that evening, but we ate in and around town for the rest of our stay. Lots of great food locally.
Stayed 6 nights in Dec 2024

8/10 Good

Jess

Thank you!!
Stayed 9 nights in Nov 2024

10/10 Excellent

DANIELLE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and nice rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, will be back. Showers need work
Stayed 4 nights in Oct 2024

2/10 Terrible

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is lacking the staff to service the guests and the food was terrible with poor service The room was not up to any standard as the toilet did not work, no hot water, fridge did not work and trying to communicate with the staff was terrible as they just did not seem to care or listen. The communication barrier was terrible for a hotel that has mostly English speaking guest. They need a manager to train all the staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

kathleen, Manorville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The room and views were amazing. The staff was sooooo nice, everyone. The food was delicious. The hotel was walking distance to the town and I enjoyed that I was able to book excursions at the hotel and all the activities available in the resort. I will definitely be back.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed at The Fives in Oct. '24. We had a wonderful time. The hotel was beautiful and on a gorgeous part of the beach. It is in walking distance to the square but at the end of the street so it is quiet. The hotel staff were all amazing! So friendly and accommodating! And I would highly recommend using the spa if you have the chance. It is beautiful and the massages were some of the best we have ever had. I hope to get the chance to return there at some point!
Stayed 4 nights in Oct 2024

10/10 Excellent

Heathe

Stayed 1 night in Sep 2024

4/10 Poor

Darne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service terrible
Stayed 2 nights in Oct 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Seaweed
Stayed 4 nights in Aug 2024

10/10 Excellent

P J

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Lisa-Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
Stayed 5 nights in Sep 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
The Fives is the best all-inclusive in the Cancún area. Service, food, beach, pools, accommodations- all top notch. The best staff anywhere!!!
Mexican Independence Day party on the beach
Rooftop pool
Breakfast with a view
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 8 nights in Sep 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, need more bikes for stayers
Stayed 8 nights in Sep 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 5 nights in Aug 2024