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Grand Residences Riviera Cancún All Inclusive

5.0 star property
5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Microwave, espresso maker
View from property
On the beach, white sand, sun loungers, beach umbrellas
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Ojo de Agua Beach
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed

Junior Suite King Bed

  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

  • 132 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • 223 sq m
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Twin Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

  • 281 sq m
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Twin Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

  • 132 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Room

Room

Room

  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

  • 223 sq m
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Twin Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • 281 sq m
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Twin Murphy Beds and 3 Double Beds

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About the area

Puerto Morelos

Beachfront retreat .Within 3 miles (5 km) of this Puerto Morelos hotel, you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Artists’ Cooperative. San Jose Catholic Parish and Puerto Morelos Town Square are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Town Square - 4 min drive - 3.4 km
  • Ojo de Agua Beach - 7 min drive - 3.5 km
  • Sanctuary of Hope and Time Capsule - 11 min drive - 7.8 km
  • Crococun Zoo - 12 min drive - 8.8 km
  • Puerto Morelos Beach - 13 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Ile de France - ‬18 min walk
  • ‪Arrecife Restaurant - ‬15 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪Trattoria D'Gulio - ‬17 min walk
  • ‪Zan-Za Bar - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

5-star beachfront hotel near Puerto Morelos Beach
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

  • 144 guestrooms or units
  • 5 levels
  • 7 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers, and minibars are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 796 out of 999 reviews
Rating 8 - Good. 112 out of 999 reviews
Rating 6 - Okay. 47 out of 999 reviews
Rating 4 - Poor. 22 out of 999 reviews
Rating 2 - Terrible. 22 out of 999 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHEN JOHN, HAMILTON

Stayed 4 nights in Feb 2025

10/10 Excellent

JUAN

Stayed 3 nights in Dec 2024

8/10 Good

Zigang

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities of the hotel are very good, all kinds of services are very good, the variety of food is not rich, the cooking is not very good
Stayed 6 nights in Dec 2024

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was my 10 th trip to this hotel. Very clean, very good service. There was a small incident at check in but manager Elena solved this problem very quickly. We were very thankful to her for taking care of us. It’s only one problem that we didn’t like was lunch option. The same every day. They should provide for lunch time salad bar that used to be there before. Food option become worse than it was a few years ago. Everything else was very good . Thanks
Stayed 3 nights in Dec 2024

10/10 Excellent

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and quiet resort
Stayed 7 nights in Dec 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand residences resort is very welcoming and friendly. Excellent food, accommodations, entertainment and services keep us coming back every year.
Stayed 6 nights in Dec 2024

10/10 Excellent

Karl, Redwood City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Residences was amazing! We went with our kids ages 8-12 and were thoroughly happy with so many areas. First, the private transport was impeccable and perfectly executed with friendly staff, cold cloths and water as well as timely pick ups. Check in was seamless and we were greeted with beverages for all. Our room exceeded expectations and photos! The private pool and hot tub as well as large outdoor entertaining area was awesome! Room service was timely and offered a wide variety of foods. The restaurants were delicious - the kids particularly enjoyed the buffet breakfast. Customer service was above and beyond typical resorts! Highly recommend!
Stayed 6 nights in Dec 2024

10/10 Excellent

Kimberly, AMHERSTBURG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing relaxing stay. Treated like we were royalty. The only downfall is since could be or not all inclusive signing bills all the time was a pain as an all inclusive party.
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Emir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff. Location gives you some peace and quite on the beach.
Stayed 4 nights in Dec 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Dec 2024

10/10 Excellent

Kalisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all
Stayed 3 nights in Dec 2024

10/10 Excellent

Sabra

Stayed 4 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, food as well!
Stayed 6 nights in Dec 2024

10/10 Excellent

Chang, Ardsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best place on earth. Loves every minute sent their. Must try with your family. Private pool was the best part
Stayed 4 nights in Aug 2024

10/10 Excellent

Gayle Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained safe property and the staff go above and beyond!
Stayed 7 nights in Nov 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort and friendly staff
Stayed 6 nights in Aug 2024

4/10 Poor

Lovepreet, Malverne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very Dissatisfied with the way they handle customer service. We planned a day out on the catamaran through the Thomas More kiosk that’s on the resort. We confirmed that we can go snorkeling with the baby. However, when we got to the reef, we were told we would not be able to go snorkeling with the baby and had to stay on the catamaran for 3 hours. Turned out to be one of the worst experiences we’ve ever had. Afterwards I complained to Antonio who sold me the tickets but he denied everything. Very disappointed in this place. I will not be staying here again. I don’t believe this place is family friendly. I pled my case to the concierge, the Thomas More representative and the front desk but everyone kept throwing the responsibility to the other party. I paid the resort for the excursion but no one was there to help me when I had an issue. Finally I spoke with Elena, the guest services manager and she told me she will be back to me within a week on a resolution. However, it’s been over 2 weeks now and I haven’t received any response and I’ve tried calling but she doesn’t not answer my calls either.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alejandra Cicero

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful resort, excellent service
Stayed 4 nights in Nov 2024

10/10 Excellent

Randy James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Leslie

Travelled with family
Like that it is small and intimate.
Stayed 5 nights in Nov 2024

10/10 Excellent

Pamela Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place we enjoyed it and the service was excellent Quiet and not a lot of night life but perfect for us The beach wasn't great lots of rocks but still had a amazing time
Stayed 7 nights in Nov 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch resort, everything we saw was very well maintained and staff were excellent. Our Junior Suite room was gorgeous. On site grocery store was well stocked. Gym was clean and equipment of very good quiality. Some sections of outdoor walkways between pools can get slippery when wet so try to stay on the tiles with traction. Staff did an excellent job keeping things clean and safe during a heavy rainstorm.
Stayed 2 nights in Nov 2024