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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Exterior
Yoga
Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Puerto Morelos Beach
    23 min drive
  • Ojo de Agua Beach
    31 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    41 min drive

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free water park access
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 9 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Paddleboards on site
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs available on site

Room amenities

Entertainment

  • 55-inch Smart TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 481 out of 1064 reviews" "
Rating 8 - Good. 260 out of 1064 reviews" "
Rating 6 - Okay. 144 out of 1064 reviews" "
Rating 4 - Poor. 84 out of 1064 reviews" "
Rating 2 - Terrible. 95 out of 1064 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

ksenia

Travelled with family and small children
Disliked: Property conditions & facilities
At first day of my stay some of my belongings got stolen from the kids pool area. Room with ocean and partly kids water rides. I didn’t have hot water in the shower , they only came to fix it after second request, we had bugs on the wall, ceiling, and on coffee table. Bathroom sink had odor. Mold in between balcony glass door. From buffet we got food poisoning, sea food restaurant had not fresh fish ceviche. Statehouse, Mexican, Italian and day time restaurant were good. Every restaurant had same kind of menu for kids. Roots ice cream was good. There is a tiny line for the beach area .ocean Water is not clean( a lot of seaweed )to make it swim. Service was half and half, some of them super nice , some with attitude, not willing to help. Place has potential but needs a lot of improvement
Stayed 4 nights in Aug 2024

10/10 Excellent

Itzel Garibay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive! Just wished we were able to swim in ocean, they had a red flag and the ocean didn’t look as blue as other areas of Cancun. But the all inclusive was excellent! Great choices of food, activities, the water slides.
Stayed 5 nights in Jul 2024

10/10 Excellent

Robertta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Tiefeng

Travelled with family
Food is below average
Stayed 3 nights in Jun 2024

10/10 Excellent

Tanneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It waa great, ee enjoyed the shows , room service n food
Stayed 5 nights in Aug 2024

8/10 Good

Donelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service but the hotel needs better air conditioning in the restaurants and rooms. The food was not bad. We enjoyed the breakfast the most.
Stayed 3 nights in Jul 2024

6/10 Okay

Nakia

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hit or miss beach was not accessible and they blamed it on weather. The food is not great. staff are great really wish they create a better food choices for restaurants and the buffet
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Aug 2024

10/10 Excellent

Deric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Javien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Alaina

Travelled with family and small children
Liked: Staff & service
The property was good and food was ok.
Stayed 3 nights in Aug 2024

2/10 Terrible

Walter Vinicius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is dark and full of rocks, there is no sand space to be on.
Stayed 7 nights in Jul 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Jesus Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria Elena

Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. We understood that there was renovations going on but it didn’t take away from our stay. The staff was great. The night entertainment was good. Only 2 things we didn’t like so much was the beach because of the seaweed and the cafe needed more knowledgeable baristas. All in all it was a great week.
Stayed 6 nights in Jul 2024

2/10 Terrible

Adrine

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel with no beach
Stayed 8 nights in Jul 2024

10/10 Excellent

Priyanka

Its was a great stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Jamesina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

zaira

Disliked: Cleanliness, staff & service, property conditions & facilities
There is lousy or no activities at night The staff is not service oriented
Stayed 7 nights in May 2024

6/10 Okay

Victoria

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Room service never came when we ordered it. The environment was not that clean, room service from other rooms were left out on the floor.
Stayed 4 nights in Jun 2024

2/10 Terrible

victor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food was terrible and almost always cold. Beach was dirty and uninhabitable. They do offer shuttle service to main road but allow taxi to charge unreasonable prices. pool water was almost always extremely warm.
Stayed 7 nights in Jul 2024

2/10 Terrible

Eric

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property under construction and staff were rude And the food was not good Not satisfied at all
Stayed 6 nights in Jul 2024