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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Sapphire, 2 Bedrooms | View from room
Amber Room
Private beach, white sand
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Laundry

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km
  • Ojo de Agua Beach - 16 min drive - 13.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1028 out of 1861 reviews
Rating 8 - Good. 423 out of 1861 reviews
Rating 6 - Okay. 186 out of 1861 reviews
Rating 4 - Poor. 108 out of 1861 reviews
Rating 2 - Terrible. 116 out of 1861 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities
If you have children I suggest coming here. If you want a true adult-only go elsewhere. The resort is otherwise very nice. The food and bar services were outstanding as were the staff we encountered. Our room was kept up and the Amber area butlers were able to handle everything without complaint : kudos for Rafael Jaio and Cristian. The restaurant servers were excellent. My wife and I were not impressed by the food at the Mexican or French restaurants; but that is only due to our personal taste preferences not the food itself.

4/10 Poor

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS RESORT! My husband and I travel frequently. Sensira has to be the worst resort we have ever stayed at! The front desk staff were inattentive and lazy. We had an Amber suite which comes with butler service. The front desk never introduced us to our butler, I seeker him out myself on the second day of our stay. On the day we arrived, our jacuzzi tub leaked about an inch of water into our room and flooded our balcony. The front desk said "it could be fixed." Well, about 4 hours later and no update, I approached the front desk and got a new room because "it could not be fixed." Just not sure why we had to wait 4 hours for a result if there was another room to move into. Throughout the remainder of our stay, we encountered several issues in our room including a broken hair dryer, a broken iron, a broken safe, and the electrical outlet did not work at the bathroom vanity. The pool with the swim up bar was closed almost our entire stay for "repairs." When it did open, there was no bar service at the swim up bar for unknown reason. If you do choose to stay here, plan of waking up at 6am, or earlier, to reserve pool/ beach chairs. I have never stayed at a resort where there were not enough chairs for their guests. If you do choose to stay here and have kids, there truly is an abundance of activities for the kids. However, please respect the "Adult only" areas of the resort, unlike several families we encountered on our trip and the staff does nothing about it.

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Navid

Stayed 3 nights in Dec 2024

10/10 Excellent

ROOZBH BANI

Liked: Cleanliness, property conditions & facilities
Kids club was not good area for kids,one of our kids got sick
Stayed 7 nights in Dec 2024

2/10 Terrible

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property first and foremost is LOUD, Spring break like environment, person on the speaker phone daily loud all day and radiates through the whole building so you can hardly talk to my sister. Isn’t a spa like atmosphere. It’s far from shopping and town. Hardly anyone can speak or understand English and staff would hang up or not answer when we called front desk or concierge, pools are FREEZING cold, we had ants on our balcony, they never restocked the fridge, only received 1 robe after a trying to ask for more, contacted Expedia to try and change resorts but they couldn’t reach anyone either and now Expedia is saying we won’t get refunded because they couldn’t talk to anyone- that was a huge part of our issue and one of the many reasons we wanted to switch resorts. Beach is full of seaweed. I would say the only positive was the buffet.
Stayed 4 nights in Dec 2024

4/10 Poor

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t like that there’s nothing to eat for dinner besides going to the sit down restaurants and being there for 2 hours. Not enough entertainment for bad weather days. Had issues with sink in room that staff asnt able to fix and we had to fix ourselves. Mario in the buffet was incredible.
Stayed 8 nights in Dec 2024

10/10 Excellent

Tsion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Zhilei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality and service. The beds were as comfortable as any I have ever slept on. The clock in the shower drain was immediately addressed.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marcelle

Stayed 7 nights in Nov 2024

10/10 Excellent

Marwan

Stayed 4 nights in Nov 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff especially, Alexander at the steak house and Mario at the breakfast buffet. We weren't able to use the hot tub in the adults only area because it was always full of pre-school kids. Property is located miles from everywhere and cabs cost about $50 one way. So if you are looking for a family resort to spend time at it is great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service
Great hardworking staff but obviously short staffed.
Stayed 6 nights in Dec 2024

8/10 Good

Jean

Stayed 7 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great layout… lots of activities for kids. Steak house with the mechanical bull was a family favourite!
Stayed 7 nights in Dec 2024

8/10 Good

RAFAEL, Macomb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall, staff not efficient most of the time
Stayed 3 nights in Dec 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
When I first checked in, the bell hop said "welcome home" and it felt like that each day. The rodeo grill has a mechanical bull for children and adults. Gracias Sensira. Gracias.
Stayed 5 nights in Dec 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Peggy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Vacation with family and two grandchildren. Absolutely amazing place for children, they loved the trampoline area and all you can eat ice cream. Playing mini golf and four different pools to play in. Playing in the sand. Dining was wonderful! Absolutely wonderful place to stay!
Stayed 10 nights in Dec 2024

2/10 Terrible

Darina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible place
Stayed 7 nights in Nov 2024

4/10 Poor

Tyson

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sherryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing all around! Fantastic for families with small children but still lots of adult areas as well. Would definitely return!
Stayed 4 nights in Dec 2024

2/10 Terrible

Amanda Devi

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

4/10 Poor

Meagan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The resort was clean but that is about all the positives I can say! The staff had a handful of people that are friendly the rest of the time they were rude and honestly made you feel like you were an inconvenience to them. We had 6 kids between two couples we picked this resort because of the reviews and how much they had to offer for the kids there, however it was a huge disappointment with the lack of things to do unless you left your kids in a adventure club room to the side of the resort with no way of seeing them. Our kids didn't want to spend time in this room so we asked if they could come do a craft with us or have the craft out in the main lobby or pool deck. The answer was no and we couldn't stay with them either which was a red flag. The trampoline park seems like a great idea until you have 12 kids in a small area and kids getting hurt every two seconds. Most of the table games aren't working, the zip line has a height limit so only 1 of the kids was able to go on it. The food was good but the options are very minimal when they don't have a buffet at night and one of the dining areas are adult only. The biggest disappointment was the POOLS ARE FREEZING, to the point where no one wanted to go in them or could only go for short periods of time. The beach has seaweed grass all over it, as much as they try to clean it up it looks dirty at all time. We would take walks daily up the beach, it was not maintained - seaweed grass and plastic /garbage everywhere.
Stayed 7 nights in Dec 2024