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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Amber Room | View from room
Amber Room
Sapphire, 2 Bedrooms | View from room
Private beach, white sand

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Puerto Morelos Beach
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber Room

Amber Room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km
  • Ojo de Agua Beach - 16 min drive - 13.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Playground
  • Shopping
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 864 out of 1472 reviews" "
Rating 8 - Good. 323 out of 1472 reviews" "
Rating 6 - Okay. 135 out of 1472 reviews" "
Rating 4 - Poor. 76 out of 1472 reviews" "
Rating 2 - Terrible. 74 out of 1472 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Liliya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like hotel service don’t like beach
Stayed 7 nights in Aug 2024

10/10 Excellent

Mark Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Again!
Enjoyed stay once again! Sensira is so secluded, relaxful, & great for families. It is now the down season, yet the staff is extremely helpful & kind. The scents of the lobby & other areas of the resort put you at peace. The view is beautiful & the many pools make the complex easy to navigate. It is safe & easy to keep track of your children. There are so many cool hidden spaces along with bars that need to be used more. Only disappointment was not having the dinner buffet open. The restaurants are good, but the choices in the past of the dinner buffet was amazing. Staff were extremely helpful & kind helping my family celebrate our wedding anniversary.
Stayed 4 nights in Aug 2024

10/10 Excellent

maria rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Love the resort, the only thing was that there was a lot of seaweed and we couldn’t use the beach. Love the staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed this resort! It was clean, the staff was very friendly, the food was good, the resort was very quaint and not overly busy. Would definitely go back again.
Stayed 7 nights in Aug 2024

8/10 Good

Jessica Absher David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Nekia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a a surgical procedure during my stay. The butler and conceriege staff went above and beyond to bring several of the nightly dinner experiences to me since I was unable to get out. In addition the staff went above and beyond just going the extra mile in order for me to enjoy my stay.
Stayed 5 nights in Aug 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The areas for the children were great
Stayed 4 nights in Aug 2024

10/10 Excellent

Piero, tampa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids really enjoyed it.
Stayed 6 nights in Aug 2024

8/10 Good

JOHN DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was unfortunately full of seaweed. However the property was filled with amazing amenities, amazing staff and clean! Highly recommend if you are travelling with children!
Stayed 9 nights in Jul 2024

8/10 Good

Liza jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food very limited.and dinner have limited options.after nine you don’t have options for snack
Stayed 4 nights in Aug 2024

8/10 Good

Christian Preciado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mexican restaurant was extremely delicious! 10/10 very kid friendly!
Stayed 3 nights in Jul 2024

10/10 Excellent

Minelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, staff, cleanness, food…
Stayed 6 nights in Aug 2024

10/10 Excellent

Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property.
Stayed 11 nights in Jun 2024

6/10 Okay

Rahel

Travelled with family, Travelled with group
Liked: Staff & service
The stuff service is was amazing, Very welcoming and helpful. Specially Vector The bartender ,He made our stay an forgetful.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained , great and friendly staff , delicious food . I didn’t like the ocean there was so unclean.
Stayed 5 nights in Aug 2024

6/10 Okay

Joumana Nisan, El cajon

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
We recently stayed at this hotel and found it to be quite enjoyable for the kids, with a decent amount of activities for all ages. However, we were disappointed with the dining experience. The food quality was not great, and the restaurant often ran out of items, regardless of the time of day. Despite the first-come, first-served policy, we noticed that others were allowed in before us on multiple occasions. Additionally, the food was frequently cold, which was quite frustrating. Improvements in the dining service would make a big difference.
Stayed 5 nights in Aug 2024

10/10 Excellent

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel es excelente para ir con la familia especialmente si son niños pequeños. Fui con mi esposa e hija de 5 años y la pasamos espectacular. Las opciones para la niña desde la piscina, Club Kid’s, Trampolín, Cine, área de video juegos, etcétera…. muchas opciones para que se divertirá en lo que Yo me relajaba en la piscina. Las habitaciones muy cómodas y muy limpias, el room service aunque tardaba de 45 a 55 minutos era excelente. El staff del hotel de todas sus facilidades son excelentes siempre dispuestos a ayudarte en cualquier petición o servicio que necesitarás. Las comidas del bufete y los restaurantes son muy buenas también tienen una buena variedad. En overall es una execelete opción para pasar unos dos con la familia en un ambiente bien familiar, tranquilo y seguro. Definitivamente si vuelvo a Cancún será mi primera opción. Muchas gracias a todo el staff por hacer de nuestras vacaciones una buena experiencia.
Stayed 8 nights in Jul 2024

2/10 Terrible

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BEWARE OF FOOD POISONING!! We recently stayed at Sensira and it was extremely unfortunate that most of our group did not get to enjoy our vacation. Out of 21 of us, 11 of us (including children), got extremely sick. Symptoms included throwing up numerous times and diarrhea for days. We had pre-booked a non-refundable excursion to Xplor that some of the group had to miss out on because they were so sick. We have traveled to Cancun and other parts of Mexico a dozen times and have never experienced something like this before. This is a clear representation of how their food handling has to be extremely unsanitary if these many of us got sick! The buffet had many food items not kept at proper temperatures and I am sure this where we most likely ate food that made us sick. Also, the main lobby, buffet and the kid entertainment area were extremely HUMID and HOT. If felt as if they had no AC. One of days it rained, they had leaks and wet spots all over the ceilings. I can only imagine the amount of MOLD they have build up. YOU HAVE BEEN WARNED!! DO NOT STAY HERE!
Stayed 6 nights in Jul 2024

10/10 Excellent

Manuel E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , beautiful place , great food
Stayed 3 nights in Jul 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and it was very clean. They have a lot of activities for kids so it is good for families with young kids. We couldn’t use the beach because of all the seeweed
Stayed 5 nights in Jul 2024

2/10 Terrible

shpetim

Stayed 7 nights in Jul 2024

10/10 Excellent

Yared A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the property and dining options.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024