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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Ruby Suite | View from room
Mini-golf
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km
  • Ojo de Agua Beach - 16 min drive - 13.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1050 out of 1925 reviews
Rating 8 - Good. 448 out of 1925 reviews
Rating 6 - Okay. 191 out of 1925 reviews
Rating 4 - Poor. 113 out of 1925 reviews
Rating 2 - Terrible. 123 out of 1925 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

STEVEN, SAN MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

STANLEY

Stayed 8 nights in Mar 2025

8/10 Good

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities
If you have children I suggest coming here. If you want a true adult-only go elsewhere. The resort is otherwise very nice. The food and bar services were outstanding as were the staff we encountered. Our room was kept up and the Amber area butlers were able to handle everything without complaint : kudos for Rafael Jaio and Cristian. The restaurant servers were excellent. My wife and I were not impressed by the food at the Mexican or French restaurants; but that is only due to our personal taste preferences not the food itself.

4/10 Poor

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS RESORT! My husband and I travel frequently. Sensira has to be the worst resort we have ever stayed at! The front desk staff were inattentive and lazy. We had an Amber suite which comes with butler service. The front desk never introduced us to our butler, I seeker him out myself on the second day of our stay. On the day we arrived, our jacuzzi tub leaked about an inch of water into our room and flooded our balcony. The front desk said "it could be fixed." Well, about 4 hours later and no update, I approached the front desk and got a new room because "it could not be fixed." Just not sure why we had to wait 4 hours for a result if there was another room to move into. Throughout the remainder of our stay, we encountered several issues in our room including a broken hair dryer, a broken iron, a broken safe, and the electrical outlet did not work at the bathroom vanity. The pool with the swim up bar was closed almost our entire stay for "repairs." When it did open, there was no bar service at the swim up bar for unknown reason. If you do choose to stay here, plan of waking up at 6am, or earlier, to reserve pool/ beach chairs. I have never stayed at a resort where there were not enough chairs for their guests. If you do choose to stay here and have kids, there truly is an abundance of activities for the kids. However, please respect the "Adult only" areas of the resort, unlike several families we encountered on our trip and the staff does nothing about it.

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 3 nights in Dec 2024

10/10 Excellent

dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional family resort
We had an amazing experience at Sensira. The staff were outstanding. The rooms were very spacious, clean and modern. The kid amenities were exceptional from young to preteen. The spa experience was really special. Food was fantastic. Excellent value for experience. We would highly recommend this resort to families.
Stayed 7 nights in Jan 2025

2/10 Terrible

Stanley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Chinmayi Radhakrishna, Tempe

Liked: Cleanliness
Stayed 8 nights in Dec 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Charlotte

Travelled with family and small children
Liked: Cleanliness
Overall we liked this resort but felt there were some things that could be improved. Good things… Food - we thought it was great! The restaurants were nice to mix it up but the buffet was also good. We didn’t do the buffet for dinner only breakfast and lunch but both of those were great. I’m celiac and always found something to eat but the buffet didn’t label anything except for the small bread section. Would be nice if they labelled things. I just stuck to the few items I felt safe with. Would not recommend this resort for celiac especially kids. Some efforts were made but not enough. Pools - my kids loved the pools and so did we. They are not heated though and I wish they had a hot tub in the family side. The kids were cold a lot and could have used a warmer pool to warm up! But that was partly because it wasn’t as hot outside, we had many overcast days. Layout - the whole place is well laid out. Never felt far from anything. Evening shows- we loved the shows and so did my kids although they were so tired they rarely made it to the end. Still very fun! The theatre was good and I liked the choices of movies. The areas that need improvement Amenities - the kids area were run down or completely closed. Felt there wasn’t as much to do as advertised. For example the foosball table had no balls, one air hockey table wasn’t working and the other was very run down. The courts were closed and never once saw anyone working to fix any of these things.
Stayed 7 nights in Jan 2025

4/10 Poor

Sergey, alpine

Travelled with family and small children
Food was terrible . Service on the beach , mediocre
Stayed 7 nights in Jan 2025

2/10 Terrible

ping

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Irene, Calgary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The resort itself and our room were beautiful. However, we will not be back because the service was very slow, there were lineups everywhere (dining, bars, coffee shop) and it was impossible to get a pool lounger unless you "reserved" (technically not allowed) very early in the morning. Overall it seemed that they were short-staffed and just did not run efficiently. For example there were always lineups to get into the restaurants and the hosts were usually doing the table cleanup in addition to seating guests so it would take a long time before you even talked to the host even if there were empty tables. The pool/beach grill was usually backed up for 90 minutes during lunchtime/early afternoon. It's too bad the service was so poor because the resort and room were lovely so other that that we would go back in a heartbeat.
Stayed 7 nights in Dec 2024

10/10 Excellent

Karesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all helpful I felt safe
Stayed 4 nights in Jan 2025

2/10 Terrible

RENATA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty beach, seaweed piles not picked up, towels everywhere. Minimal entertainment. Very cold pools. Would not go back or recommend to family and friends.
Stayed 7 nights in Jan 2025

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Joscilyn

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Transportation is very restricted due to security. Cleanliness was poor, it was a struggle to get face cloths and water. Thr whole family was ill and I know I cant narrow down where from but the help was minimal unless you dish out some big tips. There were things closed or in rough shape compared to the photos. Be prepared to have more money to budget and spend. If your not amber level or higher you cannot reserve dinner and the waits are hours and hours if you manage to get a table. The seaweed is a lot, no teal waters like the photos. The spa was probably the best part of the facility.
Stayed 7 nights in Jan 2025

4/10 Poor

Valjdet, Lemont

Liked: Staff & service
Disliked: Cleanliness
Very poor buffet
Stayed 5 nights in Jan 2025

4/10 Poor

Hasnat

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The resort was alright. Our view was amazing, but that was about it. Never got to use the pool because the water was so cold. Even the hot tub water was room temperature. The food was below average. Everything tasted bland and didn’t match the description. Our Margarita pizza was just tomato slices and cheese. The property was also very understaffed.
Stayed 5 nights in Jan 2025

2/10 Terrible

Bishaka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was wonderful. Our room was very clean and looked almost new. We will definitely return.
Stayed 4 nights in Dec 2024

2/10 Terrible

soroush

Disliked: Cleanliness, staff & service, property conditions & facilities
If you put your money in trash bin it is better to give it to them.
Stayed 9 nights in Dec 2024

6/10 Okay

Ali A

Travelled with family and small children
Liked: Cleanliness
The staff are looking for the tips all the time If there was not tips you will not receive a good Servise so it makes good Servise for those who pay them tips not food is average food. The restaurant below average I believed that they did not provide good food in order make the guests not to eat so much pools and jacuzzi were not heated you could smell the septic tank oder even sometimes in the room
Stayed 5 nights in Dec 2024

8/10 Good

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience & resort for families with kids 12 & under. Above average food, entertaining night shows, clean pools, a lot of activities for kiddos. Friendly staff. We were there over New Year’s Eve and they were booked to capacity. Wait times for food may have been longer than typical but that’s to be expected during the holidays. Not the most beautiful beach area but nothing you can do about Mother Nature! We had a great vacation and would recommend this resort to others!
Stayed 5 nights in Dec 2024

4/10 Poor

Alexander

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed in Sensira for 2w with 2 kids, 5 and 4. Overall it does feel like hotels best time is in the past. Let's break it down: Sea: Although they tried their best to cleanup the sargassum it's pretty bad and it's already uncomfortable 13 feet from the shore. We ended up playing a bit there but hard time swimming. Pools: Water was cold, they don't warm it up at all so we couldn't spend a lot of time in there. They cleaned it up occasionally but I found a piece of chicken floating there one time and nobody seemed to care. Facilities: Getting a sun bed was hard. 7:30am there were little options because everything was taken. Hotel is just not able to scale and service all guests which is a shame. Table tennis and aero hockey tables were very old and half broken which was a shame for hotel claiming it's 5 stars. Kids could barely play with them. Zipline is only available for kids higher than 3.9. Kids club: Overall kids liked it. The staff didn't seem to be super engaged and the area had a strong chemical smell but overall it worked. Mechanical bull was the favorite activity. Food: Probably the low light of the hotel. You get buffet for breakfast and lunch and buffet 3 restaurants (mexican, grill and italian) for dinner. Food wasn't great in the buffet but probably with 1-2 edible options. Breakfast was the same every day. Many dishes weren't seasoned enough and overall had poor taste. Turkey was dry and one time they served undercooked fish. They had 2 gri
Stayed 15 nights in Dec 2024