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The Waves Tulum

4.0 star property
4-star spa hotel near Playa Paraiso

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Exercise/lap pool
Deluxe Studio With Private Plunge Pool
Poolside bar
4 outdoor pools, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Pool

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Dos Aguas Park
    ‪11 min walk‬
  • Hospital de Tulum
    ‪11 min walk‬
  • Tulum National Park
    ‪4 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪13 min drive‬

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (443)
The price is CA $122
per night
CA $155 total
includes taxes & fees
1 Feb - 2 Feb
Naala Tulum

About the area

Tulum

Close to the boardwalk/promenade.You'll find Dos Aguas Park and Hospital de Tulum within a 15-minute walk of this Tulum hotel. Hunab Lifestyle Center and Tulum National Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

4-star spa hotel near Playa Paraiso
The Waves Tulum offers its guests a full-service spa, 4 outdoor swimming pools, and 2 spa tubs along with a sauna and a fitness center. WiFi is free in public spaces. A children's pool, spa services, and tour/ticket assistance are also featured at The Waves Tulum. A complete renovation of The Waves Tulum was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 98 guestrooms or units
  • Built in 2021
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • Smoking in designated areas
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 17 for adults and USD 7 for children
  • Room service available

Things to do

  • 4 outdoor pools
  • 2 spa tubs
  • Bicycle rentals
  • Bike parking
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch Smart TV
  • Digital channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Stovetop
  • Toaster
  • Wet bar

More

  • Chef
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Printer
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

The Waves Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 790 reviews" "
Rating 8 - Good. 162 out of 790 reviews" "
Rating 6 - Okay. 80 out of 790 reviews" "
Rating 4 - Poor. 58 out of 790 reviews" "
Rating 2 - Terrible. 63 out of 790 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andres, kenneth city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service

4/10 Poor

Krystal, Houston

Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Davidson

Travelled with family
Liked: Cleanliness, staff & service
Everything was fine...we really liked the stay here..and the front desk everyone was nice and helped us a lot...tks so much
Stayed 3 nights in Oct 2024

10/10 Excellent

Cody

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Stayed 3 nights in Oct 2024

6/10 Okay

NATHANIEL, WELLAND

Liked: Staff & service
Stayed 16 nights in Sep 2024

8/10 Good

juan casas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driveway has a lot of pot holes and the parking has a lot of dog poop and stinks. Clean rooms and spacious
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. 15 minute walk tu Main Street.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Jack

Stayed 7 nights in Sep 2024

10/10 Excellent

Mohamed

Stayed 1 night in Sep 2024

10/10 Excellent

dion

Stayed 1 night in Jul 2024

4/10 Poor

Viridiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area not great, unpaved road, subject to flooding. Across from residents living in metal houses. So not a nice view. We reserved a deluxe studio. The bed was basically on the floor, the frame was so low. And the mattress was terrible. Sunken in the middle and hard, got home with a stiff neck and sore back. The toilet wouldn’t work at times. Hot water lasted about 5 mintues. Basically, the AC was the only good thing. Staff is friendly. Housekeeper expected a tip everyday. Restaurant in the hotel, which was convenient but will not be staying here again. Don’t be fooled by the pictures.
Stayed 6 nights in Sep 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Brianne K

Travelled with partner
Disliked: Cleanliness
The doors did not lock; upon arrival the power went out so we were not able to have room keys nor move throughout the facilities safely.
Stayed 4 nights in Sep 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jack

Stayed 5 nights in Sep 2024

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old. The pools are very old have rest on them very dirty. The pictures online are older pictures. The property does not look like that. Also, the property is sitting in the middle of nowhere is in a unsafe area.
Stayed 3 nights in Sep 2024

10/10 Excellent

susmita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
Stayed 6 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David, freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, pool bar, clean rooms
Stayed 1 night in Sep 2024

2/10 Terrible

Crystaly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST EVER experience!!!!!!! When we arrived, there was NO ELECTRICITY. The guests were in an uproar and the hotel employees (who hardly spoke english) cancelled everyone's reservations. Everyone had to run around Tulum at night, looking for a new stay. However, the hotel guranteed a full refund for the 3 nights. I GOT NOTHING!!! I spoke to several representatives from Expedia and they stated that they could not contact the manager. I went back to the manager and she promised a refund. Again I contacted expedia and still, I did not get compensation for my 3 nights and 4 days.
Stayed 4 nights in Jul 2024