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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, sun loungers
Kayaking
Reception hall
10 restaurants, breakfast served
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive - 9.7 km
  • Moon Palace Golf Club - 14 min drive - 9.5 km
  • Petempich Bay - 21 min drive - 14.5 km
  • Puerto Morelos Beach - 22 min drive - 18.4 km
  • Puerto Morelos Town Square - 23 min drive - 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star beachfront property near Moon Palace Golf Club
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1013 reviews
Rating 8 - Good. 221 out of 1013 reviews
Rating 6 - Okay. 163 out of 1013 reviews
Rating 4 - Poor. 111 out of 1013 reviews
Rating 2 - Terrible. 112 out of 1013 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Travelled with group
Liked: Staff & service
The check in staff was horrible and rude! I messaged then to upgrade 2 days before arrival and they quoted me$71 ok get there and they said very rudely no it would be $200 extra a day. Then I also booked 2 queens and ended up with a king. I will say the rest of the staff was amazing and very kind. Did I enjoy my stay yes will I be back absolutely not. Being treated the way I did when I got there isn't something or somewhere I want to spend my money
Stayed 4 nights in Apr 2025

10/10 Excellent

Shane Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 4 rooms with family. Very clean very safe. Staff was very helpful and friendly. Reservation is required for dinners at the restaurants but always a buffet option open if you can’t get a reservation. Drinks were good. Casino was fun.
Stayed 5 nights in Mar 2025

10/10 Excellent

Norkis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una linda experiencia gracias
Stayed 4 nights in Jan 2025

6/10 Okay

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
Exceptional service. Great food. The property is beautiful but looking a little worn and in need of renovation. Loved my stay. Second time there and the suite with the swim out pool in the Hideaway was fantastic.
Stayed 9 nights in Nov 2024

6/10 Okay

Teisha, Lakewood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice resort with a great staff but the app did not work to make dinner reservations and they don’t take dinner reservations in person. Also there are a ton of kids so if you are looking for an adults only this is not the place to stay.
Stayed 7 nights in Jan 2025

8/10 Good

stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 4 nights in Jan 2025

2/10 Terrible

Rmandeep

Stayed 4 nights in Nov 2024

6/10 Okay

Delisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Danny, palmdale

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
constant plays by the staff to convince you less is more. very deceptive and untrustworthy people. they took the pleasure of the trip.
Stayed 6 nights in Nov 2024

6/10 Okay

Karin

Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Jan 2025

6/10 Okay

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Rajat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Hourasa Taghi

Liked: Property conditions & facilities
You can find better options with this price
Stayed 4 nights in Jan 2025

2/10 Terrible

Israel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience we ever had, since the first day the accommodations were different than we reserved, we had to escalate to the hotel manager and they changed our rooms, one of them with fishy smell and the other worst, they said the smell was because the manglar, the staff unfriendly, one day they were out of ice, they didn’t serve any beverages during the whole day, one of our worst experiences in all inclusive hotel, we paid a lot of money for a very poor service, the food very low quality but the service is the worst, first and last time in this hotel chain
Stayed 4 nights in Jan 2025

8/10 Good

Eric James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 7 nights in Dec 2024

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Family Vacation

Overall we had a good stay. I would not recommend paying extra for the diamond club as it didn’t provide much benefit although our butlers were very attentive. We were hoping there would be more activities for adults during the day and that coffee was provided throughout the resort especially in the mornings. They said there was coffee in The diamond club lounges but most of the time there wasn’t or it was cold. Reservations were very difficult to make and often could only get very early or very late. We recommend the Hideaway if you don’t have kids. The foam parties were a lot of fun!
Stayed 6 nights in Jan 2025

6/10 Okay

Karissa

Travelled with partner
Stayed 3 nights in Jan 2025

10/10 Excellent

Sincere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 ! Resort was amazing
Stayed 3 nights in Jan 2025

2/10 Terrible

mandeep Singh

Disliked: Staff & service
Good, what the hotel is SO close to the beach and the pools are? We're right there.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kantina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were amazing ! Everyone was so kind and helpful during our stay.
Stayed 4 nights in Dec 2024

4/10 Poor

Dachemia

Travelled with group
Disliked: Cleanliness, staff & service
The food was terrible. Room Service takes 2 hours to come, there is no transportation unless you pay for cab service which was $250 ..won’t visit again.
Stayed 3 nights in Jan 2025

6/10 Okay

Emanuele

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hard sale of extras. Reservations to restaurants were difficult. Food was average except at La Dorade which was good. Alcohol was cheap. Beach chairs old and need maintenance
Stayed 4 nights in Dec 2024

6/10 Okay

Stacia

Stayed 4 nights in Oct 2024