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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property near Playa Mujeres Golf Club

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Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • On private beach
  • Bar
  • Room service
  • Breakfast included
  • Laundry

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Punta Sam Ferry Terminal
    ‪10 min drive‬
  • Mujeres Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the area

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star beachfront property near Playa Mujeres Golf Club
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 396 out of 952 reviews
Rating 8 - Good. 219 out of 952 reviews
Rating 6 - Okay. 154 out of 952 reviews
Rating 4 - Poor. 85 out of 952 reviews
Rating 2 - Terrible. 98 out of 952 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Manbir

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is not 4 start quality. Run very poorly. Big lines. Poor quality food at buffet and restaurants. Selection at buffet is minimal in comparison to other resorts. Kids pool area, lazy river, and family pool were dirty. Family pool smelled like a homeless person. We were star class so used that pool which was cleaner but not heated as advertised. Beach was where we spent most of our time as this is the best highlight of this resort. Rooms are just so broken down. How in the world is this a new resort? This place puts on a good front. Looks grand and amazing. But in reality it is not, the RIU's i have been to are way better than this, its shocking. I was surprised.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The food was good at all restaurants! Javi was our Butler and he made this vacation, Amazing!! Javi handled everything for us and even helped our friends whose butlers were not as good.
Stayed 7 nights in Nov 2024

2/10 Terrible

Fariba

Disliked: Cleanliness, staff & service, property conditions & facilities
lack of service and staff not access to resturant and rude managers
Stayed 5 nights in Nov 2024

4/10 Poor

Giridhar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Food was mediocre.
Stayed 4 nights in Nov 2024

4/10 Poor

Ramon, Tyler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would rate this resort 3/5. It’s ok but nothing special….terrible food and limited bartenders/live chefs They just want you to buy more stuff. Won’t be going back
Stayed 4 nights in Nov 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Luz Maria

Stayed 4 nights in Oct 2024

10/10 Excellent

Lahai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent resort.
Stayed 4 nights in Nov 2024

2/10 Terrible

Prasanna

Disliked: Cleanliness, staff & service
Most of the staffs are rude! Not helpful at all! It’s all about money around the resort! Prime is another scammers. Overall I will never go back to planet Hollywood!
Stayed 7 nights in Nov 2024

6/10 Okay

Prasanna

Disliked: Property conditions & facilities
Anything you wanna do, you got to pay for everything. Everything is expensive here! I will never recommend anyone to come to planet Hollywood! It’s looks good in photos but there’s nothing to do here! Its gets boring after days of your stay.
Stayed 2 nights in Nov 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.
Stayed 3 nights in Nov 2024

4/10 Poor

Eric

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
While staff was very friendly, Poor property conditions, only dinning options were buffet because unless you paid extra to request your room in advance you were not able to reserve specialty restaurants. Layout did not make sense. No flow. Cost vs what you received for the stay not worth it. My advice look elsewhere.
Stayed 2 nights in Oct 2024

8/10 Good

Estaban

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really clean. The staff was really nice and informative about area. The only thing that wasn't wonderful was the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

chandroutie

Liked: Cleanliness, property conditions & facilities
Very good stay!
Stayed 6 nights in Oct 2024

6/10 Okay

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service and how the options for food were available, but didn’t like how fast they filled up. Didn’t get to try some of the food choices because of availability. Was suppose to have dinner on the beach as part of a reward but never got to because of weather and it was too late to find reservations for another option.
Stayed 4 nights in Oct 2024

2/10 Terrible

Herna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WOULD NEVER RETURN HERE , rooms are nasty , my bathroom had mold & mildew all over it . My tub was rusted. Food was tasteless , I got sick the last night from eating at the steak house. I literally had to eat room service my whole stay there. When I went to guest services to complain , they tried to make me sign an NDA & give me $75 to shutup . It wasn’t enough for what I endure there & I refused . DO YOU RESEARCH BEFORE GOING HERE !!!!!!!!!! no camera on property as well .
Stayed 4 nights in Oct 2024

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good trip. I wish it was made clear how to reserve a room on the adults only section in the Hotels.com website.
Stayed 4 nights in Oct 2024

2/10 Terrible

Desmen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was terrible, housekeeping was going thru bags when they cleaned the room kinda no a safe place for value things to be sitting in the room this place is more for family or people with kids I had a terrible experience plus had to wait 6 hrs to get my room
Stayed 4 nights in Oct 2024

8/10 Good

Carla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great job
Stayed 4 nights in Oct 2024

6/10 Okay

Marvin Lynn Thompson

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, although damaged from the hurricane the property was still nice. Food was below average. Overall had a good time but will not come back.
Stayed 6 nights in Sep 2024

8/10 Good

Claudia

Stayed 3 nights in Aug 2024

4/10 Poor

Ryan

Stayed 6 nights in Aug 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024