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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
4-star beachfront property near Playa Mujeres Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Aerial view
Aerial view
Water park
Property amenity

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • On private beach
    On private beach
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Air conditioning
    Air conditioning

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    8 min drive
  • Punta Sam Ferry Terminal
    10 min drive
  • Mujeres Beach
    15 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    87 min drive

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the area

Costa Mujeres

Beachfront retreat .You'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach with a stay here. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star beachfront property near Playa Mujeres Golf Club
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 895 reviews" "
Rating 8 - Good. 206 out of 895 reviews" "
Rating 6 - Okay. 151 out of 895 reviews" "
Rating 4 - Poor. 80 out of 895 reviews" "
Rating 2 - Terrible. 95 out of 895 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dashanique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th Birthday
Spent a week with wife and friends for my 50th birthday. Resort was very nice, with an excellent, friendly staff. The food and drinks were great and we all had a lovely time.
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Desmond

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Amita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was great, however they do not spray for mosquitos so expect to get tons of mosquito bites. Us along with everyone we saw at the resort had many bites. We usually go to resorts twice a year and this rarely happens so I’m not sure if it’s an anomaly but it was not a good feeling with kids upset and scratching all day long with red bumps all over them.
Stayed 4 nights in Aug 2024

8/10 Good

Beckie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was fantastic
Stayed 4 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort.
Stayed 4 nights in Aug 2024

10/10 Excellent

Silvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
Stayed 7 nights in Jul 2024

8/10 Good

Raul

Travelled with family
Liked: Amenities, property conditions & facilities
Staff calls are frecuently and disturb privacy
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Throughout the entire time we had an excellent time from the service, the food and the facilities, everything was very tidy and clean.
Stayed 4 nights in Jul 2024

4/10 Poor

Dominic

Stayed 4 nights in Jul 2024

6/10 Okay

Olulowo

Travelled with family
Liked: Cleanliness
This resort is just OK. Entertainment is mediocre, food was horrible. Room was damp, it felt like my bed was wet. There was a very strong smell of mold. Room service was unavailable almost my entire stay. The time that I did actually get room service it took 2hrs to receive my food. Signs posted saying pools were open until 7pm but they closed them at 5 every day with no explanation. Staff is constantly trying to upsell you or convince you to take a timeshare tour. Nothing to do at night. Please don’t be hungry at night, if so you’ll starve until morning. I don’t think this place is worth the money and will not return. If you’re a traveler and have anything else to compare this to I think you’ll be highly disappointed. Oh and I almost forgot, the water in the bathroom comes out of the faucet and shower BROWN! You have to let it run for a few to clear up!
Stayed 4 nights in Jul 2024

8/10 Good

DAYAGNA

Stayed 4 nights in Jul 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 3 nights in Jul 2024

8/10 Good

Sarah G

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very welcoming and helpful!
Stayed 4 nights in Jul 2024

8/10 Good

Naydine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! I did a poor job of realizing there are different tiers at the hotel. They are very quick to remind you though. It seems Planet Hollywood prides themselves superb treatment for their STAR clients. Purple bands (those traveling with children) are at the bottom of the totem pole! I understand that it’s part of their marketing strategy to get you to sign up for STAR but I would have preferred to eat better food since I did pay a nice chunk of money to stay there… just saying. The food at the buffet is not good at all. That’s my only pet peeve. Nevertheless, this hotel would definitely see me here again if the opportunity presented itself. I would have to sign up for the STAR treatment though :)
Stayed 4 nights in Jul 2024

6/10 Okay

Raakin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very rude
Stayed 4 nights in Jul 2024

2/10 Terrible

Dusan Aleksandar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was moldy and incredibly humid, even with AC running 24/7 (bed sheets and pillows were completely damp). Ceiling in the shower fell off (parts literally fell on the ground), there was mold on the ceiling above the beds, fridge was rusty, closet shelves would not close.. overall - a disaster.
Stayed 10 nights in Jul 2024

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Sherise

Travelled with family and small children
Disliked: Cleanliness
I didn’t like how the pools were not clean so much stuff floating around in the pool. I did not like the process of getting reservations. The burger joint employee cleaned cups with no soap and put them back up to be used. Charging extra for kid activities is disgusting. It should be in the fees already. Paying to use an air pump is ridiculous they make you purchase out of the store in order to use it. Best place to eat was Sushi although it’s impossible to get into the other restaurants. Not having enough head phones for the silent party. First time at a resort for my kids but last time ever going to planet Hollywood. I will not be back.
Stayed 4 nights in Jul 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 5 nights in Jul 2024

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great, I was in building 14 at first and the room smelled horrible and on the way to room it looks like it needs to be updated. We were eventually moved to building 12 where the room smelled so good as well as the elevator and the building seems newer than building 14. The staff was great our room was accidentally entered by some other guests that thought it was their room. The the staff came up right away took care of the situation. As well as the morning after they came back to explain what happened. I was so grateful for that. The greeting when we first came in was everything we was also greeted with a drink that I might say needs to be changed out to another drink guest my like. It was bitter and a very horrible taste and drink and as I watch the other guest take a sip they made the same ugly face. So please stop serving that drink and go back to the drawing board and find something that guests will be welcome to.
Stayed 4 nights in Jul 2024

8/10 Good

SUSANA, Mission

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único tobogán para niños descompuesto, la tina del área de niños que avienta agua no funcionaba, el primer día los elevadores no funcionaba esto fue resuelto al 3 día de nuestra llegada, staff muy amable a excepción de encargado de la venta de fotos el cual se dirige de una forma agresiva a sus clientes (si quieres bien y si no no las compres), fuera de eso los meseros y todo el personal siempre dispuestos apoyarte y tratar de que tengas la mejor de tus vacaciones.
Stayed 7 nights in Jul 2024