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Hotel Riu Dunamar - All Inclusive

3.5 star property
3.5-star beachfront property with 5 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Dunamar - All Inclusive

Aerial view
5 outdoor pools, pool umbrellas, sun loungers
Lobby
Free minibar, in-room safe, individually decorated, desk
6 bars/lounges, 2 swim-up bars, poolside bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Air conditioning

Explore the area

Map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Playa Mujeres Golf Club
    10 min drive
  • Restaurant Isla Mujeres - Riu Dunamar
    2 min walk
  • Cancun Bus Station ADO
    21 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Room options

View all photos for Double Room, Partial Ocean View (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Oceanfront (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-CAN)

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Oceanfront (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (U)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Free minibar, in-room safe, individually decorated, desk

Suite (C)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Free minibar, in-room safe, individually decorated, desk

Family Room (L)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Free minibar, in-room safe, individually decorated, desk

Suite (L)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (E)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (U)

  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Free minibar, in-room safe, individually decorated, desk

Suite (M)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (U)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Free minibar, in-room safe, individually decorated, desk

Suite (U)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Suite (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-US)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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The price is CA $291
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About the area

Costa Mujeres

On the beach.Within 6 miles (10 km) of this property, you'll find Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 10 min drive
  • Mujeres Beach - 18 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Miguel Hidalgo - 89 min drive
  • Dolphin Discovery - 94 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

3.5-star beachfront property with 5 outdoor pools
Hotel Riu Dunamar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Dunamar - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1378 square feet (128 square meters) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Dunamar - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Costa Mujeres property.

  • 1 building
  • 740 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • 1378 sq ft of conference space
  • 128 sq m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Separate living room
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 6 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Windsurfing

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Dunamar - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 625 out of 1326 reviews" "
Rating 8 - Good. 353 out of 1326 reviews" "
Rating 6 - Okay. 180 out of 1326 reviews" "
Rating 4 - Poor. 84 out of 1326 reviews" "
Rating 2 - Terrible. 84 out of 1326 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

TaChandra Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this property for my birthday. The staff was kind but the people visiting were unkind and rude which had nothing to do with the property. It was the first time as a solo traveler I encountered this throughout the whole property and it’s unwelcoming to feel that type of prejudice as a traveler to a foreign country. The balcony was nice to sit and be in solitude and I can listen to the waves and even hear the nightly events. The property is far away from everything and to leave or venture out you will need to take a taxi. The only recommendation I have is to add umbrellas, tents, and maybe cabanas on the beach bc it’s so hot and the beautiful palm trees don’t provide a lot of coverage. There was an event every night and food easily available and cooked well. I received beautiful pastries for my birthday and a kind note. The property is well kept and clean.
Stayed 4 nights in Sep 2024

8/10 Good

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property overall was pretty well kept and clean. There was some garbage occasionally in the halls (ie. empty cup) or dirty plates by the rooms. The staff were extremely accommodating, friendly and always had a smile on their face. They always made sure our drinks were filled and one guy nicely came back with an ice bucket and a bottle of both white wine and prosecco. The food was good, brunch/breakfast by far was the best. The Japanese place was not great and would definitely avoid going there. The italian place, pompeya, was ok. Overall the grounds were beautiful, the people were extremely friendly, but the the food was subpar.
Stayed 3 nights in Sep 2024

8/10 Good

Anelis

Stayed 4 nights in Aug 2024

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Zulit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Aug 2024

10/10 Excellent

liliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

Leslian Vallejo

Liked: Staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

2/10 Terrible

Kostanca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very dirty. Stuff they don’t help you and don’t show up when you ask for towels . Flyes and bugs dancing in top of the food . We got food poison the second day . We got massage and they charge us double that they said . Was to late when we saw the bank because we left the resort 3 days early than supost to leave . All of us they got sick so bad and we pay tikets to go back home . Was a bad experience and never I will step to Riu again .
Stayed 7 nights in Aug 2024

10/10 Excellent

Acela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the variety of restaurants and a variety of foods.
Stayed 2 nights in Jul 2024

4/10 Poor

Dariush, Reseda

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Limited variety of food, and the all-day menu was the same. The location is far from the city and any stores. The pool was not clean, and my 4-year-old son had eye problems due to the water pollution.
Stayed 6 nights in Aug 2024

10/10 Excellent

Tatum

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family resort
Stayed 4 nights in Aug 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Lola

Travelled with family
Drinks were terrible.
Stayed 3 nights in Aug 2024

4/10 Poor

JO ANN, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I have been to many Rius in different countries. And have been to all the Rius on Cancun strip. Also the RIU latino which isn't too far from this RIU dunamar. All I can say is the dunamar was by far the WORST experience. The night time front desk staff and steakhouse Door staff are rude!! The staff around the pool and beach were pretty much non existing. Which was so weird for a RIU! They only had a guy walking around with a white cart handling 4 pools. The food was also very underwhelming. The restaurants will give out clickers for about 1 hour and then tell you they are completely reserved for the whole night. So if you want to eat at a restaurant please be there by 7pm. Or you will eat at the buffet that serve the same exact thing every night. The nightly shows were an absolute JOKE! The worst I have ever seen. The dancers were ametur, low energy, never in sync. This was such anheadr break for us because we normally rate RIU hotels higher then others bases on the entertainment. And it was just BAD at this hotel. If you're looking to stay here. Please reconsider. I promise the ones on the Cancun strip are better!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They put on great family friendly shows that also was equally to adult entertainment. Didn’t like they didn’t have umbrella on the beach with the chairs. But made due a moved the chairs with the shade of the palm trees.
Stayed 5 nights in Aug 2024

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 5 nights in Jul 2024

4/10 Poor

Shavonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were rude the entire trip. The phones did not work in the rooms. The customer service was horrible. When I tried to complain about cigarettes smells in the room, no towels, no phone service, I was treated very nasty by the front desk staff.
Stayed 5 nights in Jul 2024

8/10 Good

Justin

Stayed 4 nights in Jul 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I have mixed emotions about the resort. We chose this Riu because we were a big group of mixed ages. We loved the water park for the little ones and the big kids. The entertainment was great everyday. We all enjoyed the white party for the whole family. I liked it is not a huge resort and easy to get around. We were disappointed with the food and liquor. A tip to bring your own liquor from duty free. This resort only has bottom shelf and it was terrible. Mexico has delicious food but we didn’t love the food at this location. It was ok but everyday was a hit and miss. The restaurants are small so make sure to get there by 7 pm to get a table.
Stayed 6 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice, family friendly, and clean Resort. The staff were attentive and very friendly.
Stayed 5 nights in Jul 2024

8/10 Good

Fengting

Liked: Cleanliness, staff & service, property conditions & facilities
Food is ok, but everyday most the same thing people work there are very nice.
Stayed 6 nights in Jul 2024

10/10 Excellent

Fashoda

Travelled with group
Everything was great, the staff was very friendly. I would definitely book this resort again.
Stayed 3 nights in Jul 2024