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Casa del Mar Cozumel Hotel & Dive Resort

3.0 star property
3-star beachfront hotel near Chankanaab National Park

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Photo gallery for Casa del Mar Cozumel Hotel & Dive Resort

Interior
Point of interest
Exterior
Exterior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carretera a Chankanaab km 4, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Stingray Beach
    ‪16 min walk‬
  • Punta Langosta Pier
    ‪4 min drive‬
  • Chankanaab National Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Family Room, 2 Bedrooms, Connecting Rooms

Family Room, 2 Bedrooms, Connecting Rooms

  • 75 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Room, Balcony, Garden View

View from room

Superior Room, Balcony, Garden View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Cabin, Kitchenette, Garden Area

Terrace/patio

Deluxe Cabin, Kitchenette, Garden Area

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Refrigerator, Partial Ocean View

1 bedroom, down comforters, in-room safe, individually decorated

Room, Refrigerator, Partial Ocean View

  • 30 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cozumel

On the beach.Within 2 miles (3 km) of this Cozumel hotel, you'll find Stingray Beach and Discover Mexico Cozumel Park. Palacio Municipal and Plaza Punta Langosta are also within 3 miles (5 km).

What's nearby

  • Stingray Beach - 16 min walk - 1.4 km
  • Discover Mexico Cozumel Park - 20 min walk - 1.7 km
  • Punta Langosta Pier - 4 min drive - 3.7 km
  • Cozumel Maritime Terminal - 4 min drive - 4.1 km
  • Chankanaab National Park - 8 min drive - 8.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 7 min drive

Restaurants

  • ‪Puerta Maya - ‬15 min walk
  • ‪Margaritaville - ‬8 min walk
  • ‪Three Amigos Cozumel - ‬17 min walk
  • ‪Pancho's Backyard - ‬14 min walk
  • ‪Bar Mandy - ‬4 min walk

About this property

Casa del Mar Cozumel Hotel & Dive Resort

3-star beachfront hotel near Chankanaab National Park
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at Casa del Mar Cozumel Hotel & Dive Resort with summer activities like snorkeling, scuba diving, and parasailing.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers an outdoor pool, outdoor tennis courts, and a hot tub.

Smoking is allowed in designated areas at this 3-star Cozumel hotel.

  • 1 building
  • 97 guestrooms or units
  • 3 levels
  • Built in 1986
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Casa del Mar Cozumel Hotel & Dive Resort offers 97 air-conditioned accommodations with safes and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch Smart televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 12 for adults and USD 7 to 12 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fishing
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Scuba diving
  • Snorkeling
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Pool access ramp on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Mar Cozumel Hotel & Dive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.87 per accommodation, per night
  • Resort fee: USD 5.00 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Partner property beach club access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 12 for adults, and USD 7 to 12 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Cozumel
Casa del Mar
Casa del Mar Cozumel
Cozumel Casa
Hotel Casa del Mar
Hotel Casa del Mar Cozumel
Mar Cozumel
Casa Del Mar Hotel Cozumel
Casa Del Mar Resort Cozumel
Casa Mar Cozumel Hotel Dive Resort
Casa Mar Hotel Dive Resort
Casa Mar Cozumel Dive
Casa Mar Dive
Casa Cozumel & Dive Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel
Casa del Mar Cozumel Hotel & Dive Resort Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel Cozumel

Casa del Mar Cozumel Hotel & Dive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1046 reviews
Rating 8 - Good. 356 out of 1046 reviews
Rating 6 - Okay. 126 out of 1046 reviews
Rating 4 - Poor. 50 out of 1046 reviews
Rating 2 - Terrible. 27 out of 1046 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dolly, FLATONIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate All of the Staff at this property. They take excellent care of my Sister and I. I stay twice a year here and have not had any issues with service or quality. I look forward to my next visit! Merry Christmas to each and everyone!
Stayed 7 nights in Dec 2024

6/10 Okay

Kevin

Stayed 4 nights in Dec 2024

4/10 Poor

Kent

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We never received the restaurant meal credit. Food in restaurant was sub par. Room and matress smelled musty. At times the entire hotel smelled musty. Serious flooding issues during heavy rainfall. Ongoing construction with the fourth floor expansion. The staff were excellent but the rooms in the resort are in need of an overhaul. Pool area was good. Although convenient, I would not recommend this resort nor stay here again.
Stayed 7 nights in Dec 2024

6/10 Okay

Greg

Stayed 8 nights in Nov 2024

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok……beds need upgrading, very clean on busy road. Good for those diving everyday.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Main reason for the ratings is that the property was undergoing various forms of renovations and construction. That process started around 8 AM and went till around 6 PM Mon to Fri. Basically there was no quiet place inside the main property during that time. Otherwise, the property met my needs, the staff was helpful and friendly, and it was located in a good area closer to the cruise ship terminal area then actual city, which is generally a better area to be.
Stayed 10 nights in Nov 2024

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The $25 food credit was partly used for an unexpected extra charge of $25 for some “resort fees” which since I used part of it for food that was never served hot or even warm but was cold I still had to pay $30.42 out of pocket at checkout. First place I stayed that had no coffee in the room. Always hearing water coming through the pipes from upstairs showers and toilets. Door wouldn’t open without having to push with foot and basically slam to shut it, made it super loud for people around my room. Towels all over the floors to trip on in public doorways. Can’t watch Tv at all. All food ordered in the restaurant on site was cold even French fries and pancakes. Had bacon on menu but would say they didn’t have any so chose ham, one tiny slice. Remodeling was going on so noisy a lot of the day. Wouldn’t return to this “resort”. Pictures are misleading only one small part by the shore to sit with no beach. I saw no VIP sort of services.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from Marine World
Stayed 7 nights in Oct 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Oct 2024

4/10 Poor

Cathy RAE

Travelled with family and small children
Disliked: Property conditions & facilities
The pictures online make the rooms appear nicer than what they are. The phone in my room was not even connected, there was no cord therefore my phone did not work. I did go down and inform the desk. It was not fixed. Our first night there, my 6 year old son got sick in the middle of the night from food poisoning (not from the resort) and threw up on the bed. I was charged $50 USD for this. I would understand if a grown up got drunk and vomited everywhere, ruining stuff, but this is a 6 year old kid that could not help himself. The beds are not comfortable at all, unless you like a very firm bed. We checked out of our room two days early. The pool was very clean! If you eat at the restaurant at this resort, you HAVE to try the chocolate cake with coconut ice cream, literally the best chocolate cake ever!
Stayed 4 nights in Oct 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

4/10 Poor

Jingchuan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really reminds you that you’re not in a first world country by far…it’s so old, dark, and run down that you literally use physical keys for doors and the safe. It’s on par with old motels you see in movies. The location was good but this was not worth the cost savings. I should’ve went with a more expensive option or dive resort. For the quality, this should’ve been half of what it cost. The food at the restaurant was actually really good. I had breakfast here twice and it was totally worth the price, delicious and cheap.
Stayed 2 nights in Aug 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service
The staff is excellent! 🙌. Very friendly and accommodating. The location allowed us to safely cross the road and get on our boat to Scuba dive. Our bed was comfortable and was very happy our room had a refrigerator and air conditioning. The hotel is in a state of renovation with lots of noise during the day. It would have been great to have a small table with chairs in the room.
Stayed 7 nights in Jul 2024

6/10 Okay

Christina

Liked: Staff & service
Stayed 7 nights in Jun 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Paige A

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is past its prime. When you check in, you get no information about the facility procedures - meals, towel exchange process, etc. By the last day I figured it all out. With few exceptions, the staff is rude, low energy, and often act inconvenienced. The electrical outlets were hanging out of the wall. Ants run around your room. Beds are extremely hard. Very low water pressure and lukewarm temperature. The beach area is actually 12 kilometers away. The food is mediocre at best. Construction is happening so the daytime hours are very loud. If you’re hoping for a nap in your room, don’t count on it because of the noise. No elevator.
Stayed 4 nights in Jun 2024

8/10 Good

Craig, seattle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for divers, ok if you are just wanting to hang out. Rooms are clean, but simple. Staff all great.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the villas next to the hotel. They were a little outdated, but extremely clean and well kept. Since they were detached from the hotel, they were very quiet and convenient to access. They were also close to the pool and beach area. The staff were very courteous, and the housekeeping did a super job.
Stayed 6 nights in Apr 2024

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super accommodating
Stayed 3 nights in Apr 2024

8/10 Good

Alba, MEXICO CITY

Travelled with partner
Liked: Cleanliness, staff & service
Staff was always nice and helpful. The room was big and had a view to the ocean. It’s an old building and running water from the tap was irregular for example but in general it was ok and in a good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Small, older but lovely
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying at Casa Del Mar for a few years now. The dive shop across the street is a big plus.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ruthann

Travelled with family
Liked: Cleanliness, staff & service
No
Stayed 3 nights in Mar 2024

2/10 Terrible

linley

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was noisy. Banging and hammering all day long. The beach area was a joke. They also took my deposit. Not trustworthy at all, Shame on them!
Stayed 13 nights in Dec 2023