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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
4-star beachfront property near Puerto Aventuras Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
Tennis court
View from room
Privileged Romance
Private beach, beach massages, scuba diving, snorkeling

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Pool
    Pool

Explore the area

Map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Kantenah Lagoon
    2 min walk
  • Dolphin Discovery
    8 min walk
  • CEDAM Museum
    11 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive

Room options

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Comfort Room Single

In-room safe, blackout drapes, iron/ironing board, free WiFi

Comfort Room Single

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Premium Deluxe

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Premium Deluxe

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Deluxe

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Superior

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Privileged Superior Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Dreams Aventuras Riviera Maya - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.2 out of 5, Very good, (368)
The price is CA $697
per night
CA $697 total
includes taxes & fees
1 Dec - 2 Dec
Dreams Aventuras Riviera Maya - All Inclusive

About the area

Puerto Aventuras

Beachside getaway.You'll find Puerto Aventuras Marina and Kantenah Lagoon within a 15-minute walk of this Puerto Aventuras property. Also, CEDAM Museum is within half a mile (1 km) and Oasis Beach is within 2 miles (3 km).

What's nearby

  • Dolphin Discovery - 8 min walk
  • Puerto Aventuras Marina - 12 min walk
  • Oasis Beach - 13 min walk
  • Puerto Aventuras Golf Club - 18 min walk
  • Blu Riviera Maya - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Dolphin Discovery - ‬9 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

4-star beachfront property near Puerto Aventuras Marina
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 beach bars, 2 poolside bars and 9 bars/lounges

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Plasma TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 593 out of 1364 reviews" "
Rating 8 - Good. 344 out of 1364 reviews" "
Rating 6 - Okay. 221 out of 1364 reviews" "
Rating 4 - Poor. 111 out of 1364 reviews" "
Rating 2 - Terrible. 95 out of 1364 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, drinks were cold.
Stayed 7 nights in Sep 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, clean and the food was great! We got the Privilege package which included a spa day and access to all the restaurants. BLOVED restaurant was our favorite, great view and the food was amazing. Welcoming staff as well. would definitely recommend!!!
Stayed 5 nights in Aug 2024

4/10 Poor

Stefhany, Egg Harbor City

Travelled with family
Disliked: Cleanliness, staff & service, amenities
N/A
Stayed 7 nights in Aug 2024

4/10 Poor

Vince

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel at first glance looks like it is good, the lobby seems nice and when we got there there was not much traffic so we could check in very fast. When you get the priveliged room you are instructed to go and eat @ the bloved restaurant first, because you did not get a reservation for the other themed restaurants. So you go and have a very chill and relaxing first evening. After this you go and take another look at your "priveliged" room. You notice wall sockets missing or lose, broken pieces of furniture or lights that do not work. Eg. The lampshade just fell of when touching it, or the reading lights just didn't turn on and felt like they were just broken. the first morning we got into our "romance" chamber with mini bath on the terrace we were confronted with ZERO privacy. We asked the guest services for something more private and they just shaboinked us into another even less private room. There is no way you can enjoy a bath in your "romance" room with 20 rooms having a direct view on your bath on the terrace.(I know right) Overal we made amends with this inconvenience and started exploring our resort we would be staying in for 2,5 weeks. I could go on and on and there is much more things to be said, but the advice is as a European spending time here: don't waste your money this is not 5* 3 by Europe standard. The beach is not a private beach, the locals can just enter and you pay for a beach that does not belong to the hotel and is not private. I give this 3/5*
Stayed 15 nights in Jul 2024

4/10 Poor

Summer Shelby

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small, did not offer a lot of amenities compared to other places I've been to, dining was poor, COULDN'T EVEN GET RESERVATIONS and I've never had that problem in all inclusive. You had to get up at 8am to reserve, and it always showed everything as fully booked out. We had to argue our way into the grill- I ordered New York strip steak and it was the color of pork.. idk what I was eating. Beaches barely had seating so we could never go and actually sit. There was no music at the beach bar.. weird. Plumbing was terrible, toilet clogged often, (had friends at other resorts and they did not have to throw their fecal tissue in a garbage can with no lid like we had to- totally unsanitary and could've at least provided a bin with a lid to cover the odor). We had a huge roach in our room, there was only one swim up bar and kids were splashing water into our faces and drinks so we had to get up. When we arrived there were two pillows on the bed so one per person which is very cheap. When we arrived we also had no towels?? Strange. We would leave notes for the cleaners to leave us fresh towels, and they wouldn't and they just took the dirty ones. We had to call multiple times for new towels because they didn't provide us rags or even a floor towel for the shower. They also never swept our room because the amount of sand in there was crazy. When we got there, the fridge had an open can of soda in it that fell and spilled everywhere.. more issues but not enough room to say.
Stayed 7 nights in Aug 2024

4/10 Poor

Jessica

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was wet fur 3 days from air conditioning leaking large amounts of water. They kept not fixing it and just wiping the water up. No maintenance ever came at night because it kept pouring water at night also. Horrible to sleep in hot wet room.
Stayed 5 nights in Aug 2024

4/10 Poor

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I recently stayed at Catalonia , expecting a relaxing getaway to celebrate a special occasion with my fiancé. Unfortunately, our experience was far from enjoyable due to the disrespectful treatment we received and numerous issues that completely ruined our vacation. From the moment we arrived, it was clear that customer service was not a priority at this hotel. The staff were dismissive and unhelpful, making us feel like we were an inconvenience rather than valued guests. We encountered significant problems with our reservations, especially when it came to dining at the hotel’s restaurant. Despite booking well in advance, our reservations were either misplaced or ignored, leaving us waiting for extended periods or, worse, without a table at all. This was supposed to be a special trip—a gift I had worked hard to give my fiancé. But instead of enjoying our time together, we were left dealing with one issue after another, with no apologies or attempts to rectify the situation from the hotel staff. It's incredibly disappointing to have a vacation I had eagerly anticipated turn into a stressful and frustrating experience. For the amount we paid, we expected much better service. Unfortunately, Catalonia failed to meet even the most basic expectations of hospitality. I would not recommend this hotel to anyone looking to relax and enjoy their time away. It’s simply not worth the risk of having your vacation ruined.
Stayed 5 nights in Aug 2024

4/10 Poor

Lorenzo

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
I was very disappointed in the way we were treated. It was an inconvenience with restaurant reservations the whole trip. The bars had horrible service and liquor quality. If I am paying for a trip for myself and my fiancé I wanted to relax and be treated with respect. I will NOT be returning back to this resort and it was not fair for a paying customer to feel this way. I really do wish that you can work on the overall experience for others.
Stayed 5 nights in Aug 2024

4/10 Poor

Hussain, Regina

Stayed 5 nights in Aug 2024

6/10 Okay

Robert James, Yreka

Liked: Staff & service
Stayed 7 nights in Jul 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Sofia Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, entertainment, hospitality
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, definitely recommend upgrading to be Privilege status. Great food, friendly staff, definitely would stay again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Karina, Euless

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great, the room needs some updating, but other then that we loved it
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeremey

Liked: Cleanliness
Stayed 4 nights in Jul 2024

4/10 Poor

Sheneen L

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very outdated and the backyard was a mess. We stayed in the privilege suite which was one of the top suites. The suite was very outdated, rusty, and had roaches. The hot tub was an outdoors old, dirty tub with no jets. The handles were all broken and when my fiancee got stuck in the bathroom I called maintenance. Some guy came and said someone would come back tomorrow but they never came. Also, the outlets were all outdated another big issue was limited dining. We were told to make a reservation by 8 am however over a day it was sold out. Only to find out there was an issue with their system. Finally, a day before leaving I went to the front desk and asked about our expensive room. They told us they started remodeling the rooms and I guess we got an old one.
Stayed 4 nights in Jul 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful. Had a great time
Stayed 5 nights in Jul 2024

2/10 Terrible

Bethany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited staff ac room was hot the whole stay did not fix unit or change our room the food was terrible.
Stayed 4 nights in Jul 2024

6/10 Okay

Robert, Yreka

Disliked: Property conditions & facilities
Older
Stayed 9 nights in Jul 2024

10/10 Excellent

Ava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I went to this resort back in July and had a great time! I was a little nervous because I had read some poor reviews. However, I was very pleased with our experience considering how affordable it was. I think it is important to remember that you get what you pay for. The food at the buffets was not great (but as expected), so we made dinner reservations each night and the food at the restaurants was pretty good. The beach on the property was pretty rocky so we chose to walk over to the sister resort next door where it was sandy. We opted for the cheapest room and quickly realized that the walls were thin and we could hear just about everything going on outside and in the rooms beside us. Next time, we will probably opt for the upgraded rooms (not sure if that will make a difference in noise levels though). Overall, it wasn't a big deal and could be resolved with a pair of earplugs. The all-inclusive alcohol selection was good for us. We enjoyed spending evenings at the Beachside Bar with Antolin. He was very friendly and a great bartender! The bars on the resort open at 11am and close at 11pm, but the Nightclub serves alcohol until 1am. The nightclub was more of a big room with a bar and a small dancefloor. Our first night, it was pretty dead, but by the end of our trip we had made friends with other guests and had a great time! I would definitely go back and recommend it to people wanting to have fun on a budget.
Stayed 3 nights in Jul 2024

8/10 Good

Oscar Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! The resort is clean, the staff is great and, other reasons why we choose all-inclusive were good. The pool is always clean with plenty of chairs available. Buffet restaurants were good with plenty of options. Alejibre, The Grill and Beloved were a notch above the buffets, except service was kind of slow. there was live music at the Abuelo Bar and the night shows were very good, kind of short but very entertaining. The only things I didnt like was that, whenever someone spilled something, employees took their time to mop or clean the spill which I find to be dangerous for us, seniors, moving around the common areas. Other than that, the place gives you your money's worth. Good job, Catalonia Riviera!!!
Stayed 8 nights in Jul 2024

6/10 Okay

Alexander

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a completely honest review of the resort. It’s a budget resort. Not the nicest place you’ll ever stay (no where close). Not the best food you’ll eat (but solid authenticity). There wasn’t a great beach, odd hill and limited space. The pools close at 7pm along with the pool bars. Most bars around the resort close very early, besides the Sport Bar. It’s not a great stay for just adults (especially a group). Very limited amenities around, and the shows repeat weekly so if you’re looking for a longer stay then this is not for you. This is a family resort. A great place to bring your kids, and show them the resort feel. We talked to a few couples who’d been a second time and they also said they’ve cut corners since the last time they went. The Latin party was missing a taco truck and e-bull riding event. And the pool party wasn’t in the pool it was just live music by the pool. Not to mention the disastrous food reservations system. They open the reservations online at 8am & they are gone in 5 minutes (not an exaggeration). Now with all that negative said, the positive was the staff. I’ve read reviews about the staff not being great. That’s not the experience we got at all. They were accommodating and extremely helpful. The guys at the bar were very patient and made good drinks. Shout out to my guy Luis in the sports bar. Great dude, great drinks & makes everyone laugh. The food servers were awesome. And finally a shout out to my guy Luis -customer relations by the towels
Stayed 9 nights in Jul 2024

8/10 Good

Lori Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice facility. Both the pool and the o ran are Ccessibke ti guests.
Stayed 7 nights in Jul 2024

4/10 Poor

Justyna Maria

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
Property clean but limited entertainment especially for kids (all entertainment presented mostly in Spanish, they talked limited English I was not able understand them), very hard to do dinner reservations they have system that opens at8am (so u can’t even sleep in on vacation otherwise u will not able to get reservation) and even if you wake up on time system block time slots super fast. We chose time reservation and by the time we fill in name and few info the slot was already not available. Stuff at the customer service not helpful and not accounting guest.
Stayed 3 nights in Jul 2024

4/10 Poor

Andy

Travelled with family
Disliked: Amenities
I was really exited for this trip since I was bringing my family with me for 7days. First in my bedroom the humidity and mold smell was very strong also the fan was noisy since it was missing screws. Secondly the food was not what I expected I’ve stayed at 2 other hotels previous years and the food was amazing!! Here not so much plus to go to most restaurants you have to reserve at 8am but everyone is doing it so by 8:05 am there’s no more availability. Also the pools were never cleaned very murky and dirty with algae & at the pool bar the server picked who he wanted to give drinks to multiple times before making yours I normally tip a good amount but this time I was really unmotivated. One thing I did like was the entertainment staff they are very hard workers they had games all day in the pool area and at night did shows which were great. The beach area was nice but to get in is very hard since it’s very rocky but ones u make your way in it’s nice. I’m conclusion I think there’s a lot of upgrades they will need to make before I pick this hotel to stay at again.
Stayed 7 nights in Jul 2024