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Hotel Ojo de Agua

3.0 star property
3-star beachfront hotel near Puerto Morelos Beach

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, sun loungers
On the beach
Superior Room, Sea View | Beach/ocean view
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    2 min walk
  • Arrecife de Puerto Morelos National Park
    2 min walk
  • Puerto Morelos Town Square
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
Hotel & Beach Club Ojo de Agua
Pool
Kids pool
Free WiFi
Restaurant
3.7 out of 5, Good, (515)
The price is CA $84
per night
CA $104 total
includes taxes & fees
1 Nov - 2 Nov
Hotel & Beach Club Ojo de Agua

About the area

Puerto Morelos

On the beach.With a stay at this Puerto Morelos hotel, you'll be steps from Ojo de Agua Beach and a 5-minute walk from Arrecife de Puerto Morelos National Park. Puerto Morelos Town Square and Puerto Morelos Artists’ Cooperative are also within half a mile (1 km).

What's nearby

  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Artists’ Cooperative - 7 min walk
  • Puerto Morelos Beach - 5 min drive
  • Crococun Zoo - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Don Ernesto's - ‬2 min walk
  • ‪Yum yum Wok - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪El Pesquero - ‬5 min walk

About this property

Hotel Ojo de Agua

3-star beachfront hotel near Puerto Morelos Beach
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, Spanish

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Petra, Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Maria

Disliked: Property conditions & facilities
The room was very poor,the security of the room was very bad and the curtains were in bad condition .
Stayed 2 nights in Jul 2024

4/10 Poor

Maren

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location was good as it had easy access to the beach with lunges and access to another hotel with a good restaurant. It was close enough to walk to town and shop. Also there was very good shampoo and conditioner. The reason I gave it a poor rating is that the room smelled moldy which I am sensitive to, the mattress was terrible and it was impossible to keep the bathroom floor dry when showering. The staff did not help me move to another room and seemed overall disinterested in improving my experience or the bad conditions of the hotel.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity and unsafe environment this hotel is. DO NOT
Stayed 1 night in Jun 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity of this hotel is. DO NOT STAY AT THIS HOTEL!
Stayed 1 night in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be Back!
It was absolutely what we wanted for this trip. Out of the city, near the heart of a smaller beautiful Mexican city, and a literal 30 steps to the beach. We felt safe in this area. Walking distance to the best restaurants in town!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jahidur

It is great place next to beach
Stayed 2 nights in Jun 2024

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

10/10 Excellent

Myra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will come back again. Loved it here!
Stayed 4 nights in Jun 2024

10/10 Excellent

Shaneice R

Stayed 5 nights in May 2024

6/10 Okay

Marc-André

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
2.5 Stars hotel
Great poeple great customer services! Bed are to hard for our back. Great cleaners and great view at the beach. Great spot for snorkling!!
Stayed 6 nights in Jun 2024

4/10 Poor

Carlos, Regina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The building needs a lot of maintenance.
Stayed 1 night in May 2024

10/10 Excellent

CARLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Love this spot. There seems to be a lot of complaints, but the value here is great. No coffee maker, we bring a small single serve. I also recommend bring a Roku or similar streaming device. The grocery store is in walking distance. The pool isn’t circulated, so sometimes rain brings in debris. Plenty of loungers and there is a bar and restaurant right next door on the beach. Overall I think the value here is much greater than an all inclusive.
Stayed 4 nights in Jun 2024

10/10 Excellent

Paloma

Stayed 5 nights in May 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the Ocean. Staff should help more with talking about tours or is seeing neighborhood attractions and shops close by for first timers. What was a major disappointment was when I landed at the Cancun airport there was no Transportaion, and I was told Expedia is linked with best travels. I did not have a voucher so paying triple amount to get to a hotel in the dark that was an experience. One that was very upsetting The hotel did not know I was coming late until I called at 830 pm the room was not cleaned It smelt like beach and fish. So that was taken care off the next day a sweet cleaner a nice lady moving forward cleaned daily. I would stay here again on other circumstances. But will do my homework better next time when flying to a foreign place
Stayed 3 nights in May 2024

10/10 Excellent

Jimmy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price and on a nice part of the beach.
Stayed 3 nights in May 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms were very clean it's not a 5 star hotel, but it served our news. Everyone very nice to use
Stayed 5 nights in May 2024

2/10 Terrible

Gabriela Guadalupe

Travelled with family
El aire acondicionado del cuarto no servia y ni nos dieron solución tuvimos que dejar el hotel el primer día que llegamos para hospedarnos en otro por qué la verdad muy mal servicio y muy grosero el joven que nos atendió El area de playa muy buena pero el hotel y servicio muy malo
Stayed 4 nights in May 2024

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location and great price
Great in every way
Stayed 1 night in May 2024

8/10 Good

Jacobo

Stayed 4 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in May 2024

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness
I had to move to three different rooms over two nights, safe didnt work, no coffee in room and I was kept awake until 3am due to people being loud and yelling all night. Good location not worth the price I paid
Stayed 2 nights in May 2024

10/10 Excellent

Erasmo

Stayed 1 night in May 2024