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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
View from property
View from room
Ocean Front Junior Suite Double
Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    15 min walk
  • Maria Marie
    1 min walk
  • Cancun Bus Station ADO
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King

Junior Suite King

  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star beachfront property near Tortuga Beach
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1582 out of 1986 reviews" "
Rating 8 - Good. 254 out of 1986 reviews" "
Rating 6 - Okay. 75 out of 1986 reviews" "
Rating 4 - Poor. 37 out of 1986 reviews" "
Rating 2 - Terrible. 38 out of 1986 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ROSHAN, Forney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 4 nights in Sep 2024

8/10 Good

NINETTE

Stayed 4 nights in Oct 2024

10/10 Excellent

Brian Keith

Stayed 4 nights in Oct 2024

8/10 Good

Nilda Irene

Stayed 17 nights in Oct 2024

10/10 Excellent

Brian Keith

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the reason we have been to this resort 5 times. They are friendly, attentive and go out of their way to make your stay memorable! The resort is beautiful but in need of some updating. They are planning to be closed from April 1 to December 1 for renovations. I can’t wait to see it in 2026!!

8/10 Good

Nilda Irene

Travelled with partner
Liked: Cleanliness
Had an amazing time. Property definitely needs an upgrade which I heard they will be doing starting in April. Shows were fantastic. Spa also needs an uplift, Jesus the masseuse was awesome.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic each and everyday
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, fantastic, wonderful- i had an amazing time, highly recommend swim-up rooms. Staff was great. Food was great, lots of options. Planning to return!
Stayed 5 nights in Sep 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Great bartenders. Amazing staff. It will be our only choice for Cancun for future.
Stayed 4 nights in Sep 2024

10/10 Excellent

Belkis C Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious! Everything cooked to perfection!
Stayed 3 nights in Sep 2024

10/10 Excellent

Laurel D

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Samson J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my very first time the place was beautiful and the staff was nice and I love my room
Stayed 5 nights in Sep 2024

10/10 Excellent

Van Ngu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services they provided
Stayed 6 nights in Sep 2024

4/10 Poor

YOLANDA

Travelled with group
Liked: Amenities, property conditions & facilities
We were treated overall great, however, we had went parasailing one of our friends ran upstairs to drop off our jewelry in the room, we come back afterwards and the jewelry was gone, I believe cleaning service accidentally threw away our jewelry it was next to a napkin on the counter in the bathroom. The facility tried to say my friend had nothing in her hands walking up to the room based off of the cameras. Secondly, online it shows airport shuttle is included in resort, we had to pay round trip $150, why have it online it’s included and it’s all an extra cost. Disappointing. Will never come back here or recommend it to anyone else.
Stayed 4 nights in Sep 2024

10/10 Excellent

Anh Dung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back next year
Stayed 2 nights in Sep 2024

10/10 Excellent

Mckenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great time at Hyatt Zilara Cancun! We will definitely be back, we’re already looking at coming back in March! The staff and everyone were so amazing and attentive. The room was very clean and the room service was stellar. The food and drinks were also amazing! We had a blast.
Stayed 5 nights in Sep 2024

10/10 Excellent

Sohail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly service. Good choice of the restaurants. Cleanliness. All inclusive.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gerald Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entire staff was very professional and provided whatever was requested. Very pleasant atmosphere in all ways!
Stayed 6 nights in Sep 2024

6/10 Okay

Scot

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not excited about the central air conditioning in the halls and elevator
Stayed 4 nights in Sep 2024

10/10 Excellent

laderick

Stayed 3 nights in Aug 2024

10/10 Excellent

Rosa, Arlington

Stayed 3 nights in Aug 2024

10/10 Excellent

Felix Erano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here for our honeymoon. Amazing service. Amazing food. Only thing that would have made it better is if the main lobby was air conditioned. Quite humid during the day.
Stayed 6 nights in Sep 2024

10/10 Excellent

Raffaella, Mashpee

Stayed 7 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool by the gym. I feel the room needs more tv programming options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024