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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Reception
Jr. Suite Riviera with Jacuzzi
Water park
Family dining

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪5 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Golf Club - 5 min drive - 2.2 km
  • Xaman Ha Aviary - 6 min drive - 2.7 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 497 out of 1362 reviews
Rating 8 - Good. 364 out of 1362 reviews
Rating 6 - Okay. 226 out of 1362 reviews
Rating 4 - Poor. 150 out of 1362 reviews
Rating 2 - Terrible. 125 out of 1362 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Christine Willia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was the worst trip of our lives.
Stayed 7 nights in Jan 2025

8/10 Good

McKayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with lots of pool options, restaurants, and gorgeous beach
Stayed 7 nights in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Alexandre Cidro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.
Stayed 5 nights in Dec 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good property, exclusive club was in middle of family area a little too much, wish room was stocked with liquor like most other all inclusives, sewage got backed up by front but they cleaned that quickly, towels were not there when we checked in but they fixed that as well
Stayed 6 nights in Dec 2024

2/10 Terrible

Robert

Disliked: Property conditions & facilities
After a 14 hour experience to get there we were put in a room with no water and no phone working and I and my wife are in the late 70 and this was at the furthers end of the property (1 kilometre) from the beach and changed me 6160.00 pesos to upgrade to an elite room close to the beach as we have trouble walking long distances. After getting up at 4:00am to leave for Mexico it’s now 9:00 pm we finally get to the elite suite the air conditioning is so noisy we have to shut it off to sleep and on the second last the fan assembly of the air conditioning unit fell off with a loud bang and after waiting 2 hours a repair man fixed. Also the bathroom had lots of mould on the ceiling and they totally refused to compensate the 6160 pesos for the week. The building wire elite suite had 2 of 3 elevato permanently out order so made very hard for us at our age to do the stairs. So yes never Sandos for us ever again
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great food! Great staff!
Sandos Playacar is absolutely amazing! Their costumer service goes above and beyond! SO MANY employees that made our experience amazing! Very clean! Great variety of restaurants and food, and the buffet is SO good! A lot of activities from music, to water sports, to shows! In the Spa, Thank you Araceli for your kindness and extra TLC. At our new years celebration, thank you Rodolfo for answering all my questions and making sure we had exactly what we wanted; thank you also Teodoro for helping us in wine selections; and thank you Juan for going the extra mile at the New Year celebration and also at the delicious Gourmex restaurant. Thank you Isabel at the buffet, and Alex and all the boys from the pool bar.
Stayed 7 nights in Dec 2024

6/10 Okay

Bradford Johnathon Lorne

Travelled with family, Travelled with group
Food made our entire group plus many other groups that arrived around the same time as us very sick. Spent most of our vacation in our room to sick to enjoy anything.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jesus G, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay and lots of selection for food items. Bonus was the Adults exclusivity
Stayed 6 nights in Dec 2024

10/10 Excellent

Corbin E.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property. Well taken care of in all respects
Stayed 10 nights in Dec 2024

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería
Stayed 7 nights in Nov 2024

10/10 Excellent

Darby L.

Stayed 6 nights in Dec 2024

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Exceptional House Keeping for our room. Dinning selections were plentiful. Bar staff were very friendly and seemed happy to serve.
Stayed 7 nights in Dec 2024

8/10 Good

Trena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful with lots of dining options. Our 2nd visit. Beautiful beach and multiple pool areas to choose from. We had some awesome dining experiences along with a couple unsatisfactory experiences. Rooms are very spacious. The property was always very clean but some areas a little dated. If you're in the back family section, it's about a 8 min walk to the beach but there are a couple pools right around the corner. Night life & entertainment is limited. Kid friendly.
Stayed 9 nights in Dec 2024

10/10 Excellent

Mikayla Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Lots of activities, good food and drinks & a great beach. The staff were great and we would go back again.
Stayed 7 nights in Dec 2024

8/10 Good

Maleaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Petro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Isabella

Stayed 6 nights in Dec 2024

2/10 Terrible

Christopher Gordon

Stayed 11 nights in Nov 2024

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good no matter where we ate. The Hydrotherapy pool was too cold to enjoy the experience.
Stayed 10 nights in Dec 2024

10/10 Excellent

Bruna Marciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, fun, good food, good service
Stayed 5 nights in Dec 2024

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of lush greenery and the beach is amazing! Food is quite good as well. Lots of walking. We were at the very back but had our own pool and near by restaurant plus the swim up bar and pool we had actually came around to serve unlike the beach one. Overall was pleasantly impressed with this place for the price.
Stayed 7 nights in Dec 2024

4/10 Poor

Mathew James

Disliked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 8 nights in Dec 2024

8/10 Good

Daniel Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Stayed 4 nights in Dec 2024