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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Arcade
Riviera Family Queen Junior
Coffee shop

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    4 min walk
  • Playacar Golf Club
    5 min drive
  • Xaman Ha Aviary
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3822)
The price is CA $775
per night
CA $940 total
includes taxes & fees
5 Dec - 6 Dec
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Golf Club - 5 min drive - 2.2 km
  • Xaman Ha Aviary - 6 min drive - 2.7 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 8 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch plasma TV
  • Cable/satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 462 out of 1323 reviews" "
Rating 8 - Good. 360 out of 1323 reviews" "
Rating 6 - Okay. 227 out of 1323 reviews" "
Rating 4 - Poor. 157 out of 1323 reviews" "
Rating 2 - Terrible. 117 out of 1323 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters wedding.
Stayed 6 nights in May 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Jul 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare
Stayed 5 nights in Aug 2024

10/10 Excellent

Vanja

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Room update
Stayed 10 nights in Aug 2024

4/10 Poor

Kiara

Disliked: Property conditions & facilities
Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

jenny

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very pretty and it felt at times magical to be there. The main issues were that one had to reserve tables before getting there to dine at most restaurants in the facility. Although, they did have one that was a la carte all the time. The drinks were heavily watered down and was very disappointing. Came to find out that only if you had a specific colored bracelet (all inclusive), you received that drink. Ours unfortunately, was the lesser of the 3. This made the experience feel as though we were “third class” citizens at times. This differentiation also followed us at the beach, at specific restaurants, amenities and so forth. Such a shame that as a paying customer, nonetheless, we were treaded differently. If I was aware of the different service that we were going to get I might have paid extra to get the full treatment. Yet, who wants to be a part of a classist vacation?! No thank you. But, everything else was good, entertainment, shopping, the convenience of shuttles back and forth, the safety was a plus and even met some staff who treated us like “black bracelet members “even though we were only “blue.” Do not believe we’ll return. So sad, had we felt truly welcomed there would have been no hesitation.
Stayed 3 nights in Aug 2024

4/10 Poor

Archana

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I’ve been to Sandos before in 2011, 2012, 2016 and this time I have to say this was disappointing. It was a waste of money. From walking in to the front desk requesting for a specific room which I was told I can get but once I get there it was an absolute NO. The room we did get was all the way far in. It was a great suite but here’s a thing, we wanted to use the Jacuzzi, we tried and the entire room was filled with water. They came fixed it and guess what when we tried using it at night, the water again started leaking they came fixed it and finally we were able to use the next day, however not once anyone called and asked how did it go, do you need the room to be changed or what can we do to make this better. First two days were awful, since we waited for the guy to come and fix and then come back to fix again. Not even that if ur not a member get ready to be treated with disregard. The choices of alcohol was bare minimum and the non member side was packed at all times, not enough chairs, where my friend and I had so to sit on the sand and use our towels for cushioning. There is no one coming to you for beverages, so now u have to pass the member bar side to get alcohol or water from the other bar. So inconvenient. The restaurants are there for mostly members and if ur lucky u might get a reservation at a restaurant but don’t waste ur time just stick with the buffet. If you’re not a member, don’t waste ur time and money going here. Sandos you were disappointing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Franshelly Marie Barreto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, the staff is very kind !
Stayed 4 nights in Aug 2024

8/10 Good

Esmeralda, Channelview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jovana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Room upgrade
Stayed 6 nights in Aug 2024

10/10 Excellent

Ashley Emily

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food is badddd! Also get your walking shoes on.
Stayed 5 nights in Apr 2024

2/10 Terrible

VIANEIT

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Evit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good installations
Stayed 7 nights in Jul 2024

10/10 Excellent

Kiomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sandos tiene excelentes empleados, áreas limpias, ecoamigable, ambiente conectado a la naturaleza y fauna hacen que la estancia sea una muy agradable para la familia y variedad de restaurantes y espectáculos cada noche son excelentes!
Stayed 8 nights in Jul 2024

6/10 Okay

Eddie

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Check in process took forever and the trolly system needs to be changed. Never enough room and we had to walk most of the time.
Stayed 7 nights in Jul 2024

10/10 Excellent

LEONICIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Aug 2024

6/10 Okay

Carlos, Fairview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someting’ wasn’t right about the theme restaurants , only the asiana food was hot and well executed,Italian restaurant was terrible. Food was served almost cold. And lacks of authenticity, even the meximex rest sas a bit off, pools nice beach awesome no activities escept for shows, they do not share anymore with Sandos caracol meaning no longer can u visit there..overall a little disappointing but we had a fare good time..
Stayed 7 nights in Jul 2024

10/10 Excellent

Jocelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe new air conditioning, elevator wasn’t working and new food ideas in the buffet. I also think that the adult only breakfast near the beach should also have adult only pool access for just adults not families because it didn’t make sense for a family pool but the food area is only for adults. We have seen kids that were hungry asking for food or fruits but they were not allowed to come in.
Stayed 8 nights in Jul 2024

8/10 Good

DORALINDA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful jungle feel, pool options. Buffet was amazing.
Stayed 3 nights in Jul 2024

10/10 Excellent

ANA, Baldwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great experience over there
Stayed 6 nights in Jul 2024

4/10 Poor

Samuel Karl

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was raining the 1st night we got there and buffet water was leaking coming in the building water everywhere!!! And you couldn’t book dinner reservations to any restaurant. We waited in like for and hr …
Stayed 6 nights in Jun 2024

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service
First, the good. The resort was clean. There were people cleaning around the property all the time. Public bathrooms were kept clean. The restaurants on property were good. The Brazilian Steak house was excellent. The resort is quite large. We were at one end in the family rooms. To get to the pools or beach, there was a shuttle. Unfortunately, it was often full and trams didn't come around nearly enough. We waited 30 minutes one day, and then when it arrived, it was full. Sometimes there was a seat or two available and then it was full fledged "Hunger Games" to secure a seat. You could walk, but it was quite a ways and we had little tired people with us. The tram situation would keep us from booking there again. We were a group of 30. My son and girlfriend were in the adults only part of the resort. The air conditioning went out one night. They were assured it would be fixed. It was still out the next day. We wanted another room.They didn't want to give us one. They actually showed us the motor that was broken...We didn't care. We only wanted an air conditioned room. It took several hours to get the situation resolved. We did have a concierge available to us. Kena was amazing. She was so responsive and secured us reservations at the restaurants we wanted. She waded into the no air conditioning situation and helped us get resolution. Honestly, I have stayed at better resorts, so we won't be returning to Sandos Playacar.
Stayed 6 nights in Jul 2024

6/10 Okay

Rafael

Liked: Staff & service
Disliked: Property conditions & facilities
T
Stayed 8 nights in Jul 2024

8/10 Good

MARINA

Stayed 5 nights in Jul 2024