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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
5-star beachfront property near Punta Sam Ferry Terminal

Choose dates to view prices

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Exterior
55-inch LED TV with satellite channels, TV
View from room
3 outdoor pools, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Playa Mujeres Golf Club
    ‪11 min drive‬
  • North Beach
    ‪91 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite with Round Jacuzzi

  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • Ocean view
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • Ocean view
  • 267 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • Ocean view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, pillowtop beds, free minibar

Terrace Suite With Plunge Pool

  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • Beach view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

On the beach.Your stay at this Playa Mujeres property places you within 3 miles (5 km) of Punta Sam Ferry Terminal and Playa Mujeres Golf Club. Also, El Meco Archaeological Site is within 3 miles (5 km) and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within 6 miles (10 km).

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive - 2.1 km
  • Playa Mujeres Golf Club - 11 min drive - 6.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 50 min drive - 6.0 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 9.5 km
  • North Beach - 91 min drive - 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬10 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star beachfront property near Punta Sam Ferry Terminal
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness center, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, 1,073 reviews
The price is CA $807
CA $807 total
includes taxes & fees
Jun 1 - Jun 2
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 55-inch LED TV with premium satellite channels

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 838 out of 1008 reviews
Rating 8 - Good. 113 out of 1008 reviews
Rating 6 - Okay. 30 out of 1008 reviews
Rating 4 - Poor. 8 out of 1008 reviews
Rating 2 - Terrible. 19 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ERIC, RIVERTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time to Beloved and it did not disappoint! Absolutely amazing! The staff is awesome, drinks are excellent, and the entertainment was superb! The food is amazing and the
Stayed 4 nights in Mar 2025

10/10 Excellent

Marisa Angelica

Liked: Property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Tze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and always ready to accommodate. Everyone was so pleasant and friendly. Russell from El Mar was exceptional. As was Brenda. We met many couples that came back year after year.
Stayed 7 nights in Jan 2025

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All service was great Antonio was excellent
Stayed 10 nights in Jan 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at The Beloved. I am a member to the Excellence Hotels. The only think that I do not enjoy is there is never any upgrades when we get there. I have been going to all their hotels for the passed 15 years.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sarah Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff and service. Since it is a very small resort, we found the dining options somewhat limited.
Stayed 9 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for relaxation & . Not much in shopping Drinls werent good very watered down.area tranquility. Food was average , very minimal .overal experience was good.. mexican food
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular la estancia en Beloved! El trato de todo el staff, las instalaciones, la comida deliciosa. El spa una experiencia increíble!! Muy recomendado!!! We love it!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Wei-chien

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Axcel for arranging all the activities, we had a wonderful time.
Stayed 6 nights in Dec 2024

10/10 Excellent

Zexuan

Stayed 5 nights in Dec 2024

10/10 Excellent

Reyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was clean and well maintained. The food was awesome, but all of the staff was hands down phenomenal! Made is feel like kings and queens!
Stayed 3 nights in Jan 2025

10/10 Excellent

AHMED

Stayed 6 nights in Dec 2024

10/10 Excellent

Emory

Stayed 6 nights in Dec 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Beloved. We really like this resort, it is not too big, excellent food and terrific staff! Our only complaint is that we would have liked the pool to not be so cold, and the hot tub was luke-warm at best. Otherwise, very enjoyable stay at Beloved!
Stayed 5 nights in Dec 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Has a great time. Food could be improved
Stayed 3 nights in Dec 2024

8/10 Good

Terri

Travelled with partner
Liked: Amenities
Staff was excellent. Food was mediocre.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kelly Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and we plan on coming back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ben

Stayed 4 nights in Dec 2024

10/10 Excellent

Amir Hossein, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights, and it was an incredible all-inclusive experience. The staff were exceptionally friendly, and the food at all the restaurants was fantastic. Our favorite was the breakfast at the French cuisine restaurant. The spa was refreshing and offered a truly unique experience. The beach also offered a variety of water activities, including kayaking and parasailing, which added to the fun.
Stayed 4 nights in Dec 2024

10/10 Excellent

SACHIN JAGGU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! Staff goes above and beyond! Special mention to Paola (reception) and Cristian Javier who made our experience even more special! Would surely return! This is the best vacation we ever had! Food is also good!
Stayed 4 nights in Dec 2024

10/10 Excellent

Jerry John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel. Limited entertainment
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Frankie

Travelled with partner
Disliked: Property conditions & facilities
The staff are friendly and well intentioned and the manager (Christian) is proactive and responsive, but the redeeming qualities of the resort end there. -while friendly, staff had zero follow through (orders and requests were forgetten regularly) -we had an in room jacuzzi that we were unable to use because of the visible dirt/sediments on the tub -new room we were transfered to had brown water pouring out of the spouts (we had given up using the jacuzzi at this point even though it was a paid for amenity--it wasn't worth the headache of switching rooms again) -got food poisoning from breakfast at El Mar (two full vacation days wasted recovering from this). -drinks were watered down and VERY sweet -limited dining options (app that the resort used included wrong info about restaurant hours) -service in general was mindnumbingly slow (if you were not at a restaurant lined up when they open, you will need to wait an hour to be seated) -same with beach and pools chairs, we had to be up before 8am every morning to ensure we had a spot for the day -pools were freezing and jaccuzis were luke warm I find it hard to believe a resort of this size would have the ratings it has given the inconsistency of service we've received. Maybe we were unlucky and caught them on a bad week, but at the end of the day, when you're spending time and money on a vacation, I don't know that I'd leave things up to chance.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Beloved. A true 5/5 experience!
Stayed 6 nights in Dec 2024