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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
3.5-star beachfront resort near Playacar Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, sun loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Beach
    14 min walk
  • Xaman Ha Aviary
    4 min drive
  • Quinta Avenida
    6 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min drive

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Viva Azteca by Wyndham, A Trademark All Inclusive Resort
Pool
Hot tub
All-inclusive
Spa
4.1 out of 5, Very good, (1002)
The price is CA $499
per night
CA $606 total
includes taxes & fees
5 Dec - 6 Dec
Viva Azteca by Wyndham, A Trademark All Inclusive Resort

About the area

Playa del Carmen

On the beach.Your stay at this Playacar resort places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min drive - 1.2 km
  • Quinta Avenida - 6 min drive - 2.8 km
  • Xplor Theme Park - 11 min drive - 7.9 km
  • Xcaret Eco Theme Park - 15 min drive - 8.6 km
  • Mamitas Beach - 20 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min walk
  • ‪RIU Yucatan - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Pool Bar - ‬1 min walk
  • ‪Miyagi - ‬7 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star beachfront resort near Playacar Golf Club
Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Viva Maya by Wyndham, A Trademark All Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 18977 sq ft of conference space
  • 1763 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Canoeing
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Scuba diving
  • Spa tub
  • Surfing/body boarding
  • Tennis
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 86 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Wasim

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
14 of us, half got stomach bug. Also food in restaurant wasn’t good, buffet was better. Still beautiful vacation
Stayed 7 nights in Jul 2024

10/10 Excellent

Halit

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Quiet friendly stuff beech was great
Stayed 7 nights in Aug 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Friendly staff. Just a little bit comicated to make restaurant reservations. Overall goo
Stayed 2 nights in Aug 2024

10/10 Excellent

Gwenna Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The show every evening is amazing!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Zulfia, SAN DIEGO

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
We have been here 4 times. We really enjoyed it. Everything you need is easily accessible on the property. Fun times, beautiful beach, great food, and excellent staff. We will definitely be back
Stayed 10 nights in Jul 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great except our AC in our room was not working properly. They had someone come to fix it but it still wasn’t gettin cold. They would not accommodate us by letting us have a new room. As hot as it was there, there’s nothing as bad as waking up in the morning thirsty and sweating because you’re hot. That was the most horrible thing on the trip. They should have let us have a new room with working AC. Very disappointed. Other than that it was fine
Stayed 7 nights in Jul 2024

6/10 Okay

ABIGAIL

Travelled with family
Liked: Staff & service, amenities
1st the room was I stayed I didn't feel safe the door was cracked in half and the i was all the way at the end of the hallway! They couldn't replace the door
Stayed 5 nights in Jul 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property is small enough to walk everywhere and it has all the amenities. Not all people follow the no smoking rule and our neighbour was smoking in her room and the smoke was getting into our room. Other than that, no complaints. The food at the buffet is great, the food in the restaurants needs to be better. Very good drinks, not so good coffee, but better cappuccinos. The beach is great with palm trees and hammocks. Some seaweed floating. Great view of the sea. Lots of things to do. Great tours!!! Lots of entertainment for kids and adults. Staff is very friendly. We would come back again.
Stayed 7 nights in Jul 2024

4/10 Poor

Natalya

Travelled with family
Liked: Staff & service
Disliked: Amenities
I recently stayed at Viva Maya by Wyndham, and unfortunately, my experience was quite disappointing. The hotel itself is small and outdated, with rooms that had an unpleasant smell. The buffet menu remained the same every day, and the food quality was mediocre at best. I was also disappointed by the lack of drinking water in the rooms. Unlike other hotels I have visited, this one does not provide bottled water or soft drinks in the room fridge, which was quite inconvenient. Moreover, the seaweed on the beach really dampened the overall experience. While I understand that they cannot control the ocean, maintaining a clean beach is essential, and this was not the case during my stay. Overall, I would not recommend this hotel and I do not plan on returning.
Stayed 7 nights in Jul 2024

6/10 Okay

Gerald, Walnut Creek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is quiet and relaxing. It's inside the gated Playacar neighborhood, so we felt safe going off property to explore a bit. My room was directly across from the adult pool which was amazing and my room actually had a private mini pool in the patio. That was amazing.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexandre, Willowick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort located right on the beach. It's very compact so everything (pool, beach, buffet, restaurants, lobby, etc) can be reached in a minute or two regardless of which building you'll get. We had a week of fantastic time with my wife and our daughter here in July 2024! Thanks Viva Maya!
Stayed 7 nights in Jul 2024

6/10 Okay

Carlos

Travelled with family, Travelled with family and small children
Liked: Amenities
Good place but need to improve customer service. There were some remodeling around and there were always noise.
Stayed 3 nights in Jul 2024

8/10 Good

Ricardo

Travelled with family
Liked: Staff & service, amenities
The property needs to work on rooms climate. Excessive humidity inside rooms make all my family ill. All other areas in the hotel are ok.
Stayed 7 nights in Jul 2024

6/10 Okay

Wilberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I spent my 5 days fixing toilet water valve. Everyday was going to be fixed but when I returned to the room nothing. Definitely member attention was not a priority. Other than that I would say it was pretty good.
Stayed 5 nights in Jul 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the activities the resort had to offer for the guest
Stayed 6 nights in Jul 2024

2/10 Terrible

Karla

Stayed 6 nights in Jul 2024

6/10 Okay

Janette

Travelled with family
Disliked: Staff & service
Renato from the front desk is rude. If your not a member they treat you differently. On the other hand Antonio from the pool bar area he was awesome good customer service
Stayed 7 nights in Jul 2024

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great. We enjoy our stay.
Stayed 9 nights in Jul 2024

10/10 Excellent

candelaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean is beautiful
Stayed 2 nights in Jul 2024

6/10 Okay

Elizabeth

Travelled with family
The resort is older and the rooms need some updates. Plenty of food options but everything is tasteless. The staff was overall nice. I would not return to this resort.
Stayed 5 nights in Jul 2024

8/10 Good

Oleg Ivanovich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Viva Maya. We had a deluxe room in building 3300, which was nice and comfortable. We appreciated the daily cleaning service and fresh towels. We took part in various resort sports activities such as archery, windsurfing, catamaran sailing, and the trapeze. Thank you, Juan, and the whole team. The staff was friendly and helpful throughout our stay. However, it would be nice to have more food choices available. Overall, we are pretty happy with our stay.
Stayed 15 nights in Jul 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

OPHELIA

Travelled with partner
Disliked: Amenities, property conditions & facilities
In room: tv had no high def. & only 4 channels. In bathroom: No hair conditioner, shampoo is terrible, no lotion for body. Dinner no air conditioner and one major fact, FOOD did not show what it contains for allergy purposes. No service out by the pool or by the beach. For this property being a resort, it leaves a lot to be desired.
Stayed 7 nights in Jul 2024