4/10 Poor
Robert Joseph
Travelled with partner
10 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly i don’t know how this was rated a 4.5 star property. I’d rate it closer to a 3 star.
There were so many rules for all the different levels of “privilege”….where we could eat, what we could order, limit how much we can order on room service.
Room: it was a fine room, the bed was hard, the linens were disappointing with a thin fleece blanket sandwiched between two sheets hardly keeping us warm.cleaning services were good.
Dining: buffet was rather disappointing with low quality food and not a big selection nor did it change day to day. Staff was friendly however all serving area were not staffed sufficiently, buffet area had one cook manning 4 serving stations making the wait for food at 10 minutes regardless of breakfast, lunch or dinner service. Specialty restaurants were great, no complaints there. Room service is limited to one item per person.
Pool/beach: great areas however extremely annoying how many people were bugging you to spend money on jet skis or massages…and not meaning the random people walking across selling stuff as expected, this was hotel staff at the beach hut and the activity hut trying to constantly sell you activities or massages…probably 10 times a day we were asked.
Pool/beach bar/services: dismal, just like the buffet understaffed often waiting 15 min for a drink because there was one bartender. Maybe 2 out of the 7 days there were servers walking around taking orders.
Entertainment: not great, music levels were ear busting.