10/10 Excellent
MATTHEW DWIGHT
Travelled with partner
25 Oct 2024
Cons first about the property: air conditioning unit in the rooms, not the greatest, rooms could use a renovation, slightly old and dinged up. You can never get a wash cloth unless it’s an act of God. We even tipped our maid $10 per day and still couldn’t get wash clothes. Room refrigerator kept items at about 60°. They definitely need new refrigerators. Property alcohol is definitely not namebrand. They for sure refill bottles with whatever. Shower super bad design and lets water out of shower. Roof leaks in various spots in the main lobby. They definitely need a new roof. Food trucks by pool are just stupid. Open up the Mexican restaurant and serve Mexican food there instead of crêpes. Just let people get tacos during the day from a taco bar. The only way you can get food during the day of any quality is to walk all the way back to the main lobby and go to the buffet. And people need to stop feeding the animals because they are a nuisance, cute, but very annoying. At another resort called Occidental Xcarete they never feed the animals and they don’t have any issues. The staff needs to stress this to people like they do at Occidental.
Pros: Staff is great in all ways. Food was very good, no complaints. Pool was good, beach is really awesome in every way. The pool on the beach made everything really fun. Would I go back? Probably not because the property needs to be updated. But if you really like the beach in the pool, it’s definitely a great resort for that.
MATTHEW DWIGHT
Stayed 6 nights in Oct 2024