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JW Marriott Cancun Resort & Spa

5.0 star property
5-star beachfront resort near Delfines Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JW Marriott Cancun Resort & Spa

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
4 restaurants, breakfast served
On the beach
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Breakfast available
  • Spa
  • Air conditioning

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    7 min walk
  • Aquaworld
    9 min walk
  • Oasis Arena
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

  • 274 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Ballenas Beach and Aquaworld are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • Maya Museum of Cancun - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬6 min walk
  • ‪Fred's House - ‬8 min walk
  • ‪Chambao - ‬7 min walk
  • ‪JW Marriott Lobby Bar - ‬1 min walk
  • ‪Club 91 Lounge - ‬1 min walk

About this property

JW Marriott Cancun Resort & Spa

5-star beachfront resort near Delfines Beach
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business center and meeting rooms are available. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

  • 447 guestrooms or units
  • 14 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Playground

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–11:30 AM: USD 40 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Grab bar near toilet
  • Toilet grab bar height (inches): 31
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 percent
  • Resort fee: USD 42.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 749 out of 1007 reviews" "
Rating 8 - Good. 141 out of 1007 reviews" "
Rating 6 - Okay. 53 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 37 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and easy access to the rooms from the pools. Thai restaurant service needs to be stepped up. Loved the rest of the hotel and the live music. Some of the staff were very good. Loved the beach access.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hector, South Gste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has been my favorite for years!
Stayed 7 nights in Oct 2024

2/10 Terrible

Conan

Stayed 4 nights in Sep 2024

10/10 Excellent

Yunong

Stayed 1 night in Sep 2024

10/10 Excellent

Vlade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Rene Alexis Contreras

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Surely to return
Stayed 3 nights in Sep 2024

10/10 Excellent

Argelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was above and beyond.
Stayed 3 nights in Sep 2024

10/10 Excellent

Daphne Libertad, Round Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Aug 2024

8/10 Good

Cantave

Liked: Cleanliness, staff & service, property conditions & facilities
Customers’ service were on point
Stayed 3 nights in Sep 2024

10/10 Excellent

asma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time there and as always I love Thai place. Staffs treat you very well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolyn Angele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is the best
Stayed 7 nights in Sep 2024

10/10 Excellent

Dailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Jon, The Woodlands

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is the sixth time we have stayed here, and I have to say it will be the last. We have seen a steady decline in this ‘resort’ to the point where there is little to set it apart from everywhere else. It is definitely no longer ‘5 star’ for sure. They have closed down so many areas…Spanish restaurant and ‘speakeasy’ bar closed, Thai restaurant closed, lunch beach walk restaurant has been closed off and on. Only remaining bar was so busy (with no staff) that we could t order a drink..just left. Last night had to go to neighboring Marriot and use an all inclusive restaurant which are not the same level. Sir, it is ‘off season’ at every request for an explanation…really? Not off season for me, prime season and cost! Maybe they are bleeding cash with their refurb next door and switching to all inclusive. Prefer they do a ‘save the JW’ go fund me than shut down all the facilities for the guests!! Very disappointed.
Stayed 5 nights in Sep 2024

10/10 Excellent

Alejandro

Stayed 7 nights in Aug 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and welcoming.
Stayed 2 nights in Jul 2024

10/10 Excellent

Radoslav Mitkov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. It was our third time staying at the property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Haywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to personally thank the entire staff at JW Marriott Resort and Spa Cancun. I have stayed at multiple Hotels around the World and thus far I haven't been Impressed to make this Statement that everyone was Amazing from the Hotel staff to grounds keeper and Waiter's, Bells men and Concierge and everyone connected to this property. Even down to going to other restaurants in the area and given even more excellent service because we were guess at JW Marriott Resort and Spa. understanding that excellence must continue. This type of service reenforces why I'm a loyal Marriot Bonvoy member. I have to give a special thanks to Andrea for making my wife's Birthday unforgettable and Amazing contacting the flowers and decorating the room with Birthday signs and strawberries and making it feel like she was the most important person on her birthday while ensuring those memories will never be forgotten. Also appreciating Fabiola's commitment to detail and service making sure I had everything I needed from transportation to things we could do during our stay. JW Marriott Resort and spa got it Right...Every employee and staff should be called out and given a Big Job Well Done and I look forward to returning again very soon. Please share this with upper Management they need to know what EXCEPTIONAL EMPLOYEES THEY HAVE WORKING FOR THEIR COMPANY. BEST REGARDS Haywood Smith.
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the personnel was superb
Stayed 3 nights in Aug 2024

10/10 Excellent

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this place, hope the food taste was better.
Stayed 4 nights in Aug 2024

8/10 Good

Jorge, Seattle

Stayed 5 nights in Jul 2024

10/10 Excellent

alonso manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is perfectly located in a medium point between city and other places
Stayed 6 nights in Aug 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property top of the line
Stayed 3 nights in Aug 2024

8/10 Good

Yi

Stayed 7 nights in Aug 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024