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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
4-star beachfront property near Half Moon Bay

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
11 restaurants, Mexican cuisine
Bar (on property)
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪10 min drive‬
  • Yal-ku Lagoon
    ‪14 min drive‬
  • Half Moon Bay
    ‪16 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪264 min drive‬

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Garden View

  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Sigle use Garden View

  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Kantenah

Beachside getaway.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 7 min drive - 7.9 km
  • Akumal Beach - 10 min drive - 11.1 km
  • Yal-ku Lagoon - 14 min drive - 13.2 km
  • Half Moon Bay - 16 min drive - 12.2 km
  • Xel-Há Park - 17 min drive - 20.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star beachfront property near Half Moon Bay
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 11 dining venues
  • 2 swim-up bars
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 637 reviews
The price is CA $527
CA $638 total
includes taxes & fees
21 Apr - 22 Apr
Grand Palladium White Sand Resort & Spa All Inclusive

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1089 reviews
Rating 8 - Good. 325 out of 1089 reviews
Rating 6 - Okay. 140 out of 1089 reviews
Rating 4 - Poor. 75 out of 1089 reviews
Rating 2 - Terrible. 67 out of 1089 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

MIcheala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few other all-inclusives in the same area. We stayed Family Selection Beach Side Swim up which was by far the best room we have stayed in. Would highly recommend this room! The cleanliness was at the resort was great!! Way to go cleaning crew!! ⭐️ 🙌 As with all all-inclusives that we have stayed at, it's super frustrating trying to get dinner reservations. At this resort if you are in family selection, the butlers assisted with getting the dinner reservations making that part much BETTER than other resorts we have stayed at. I will say it still is frustrating to then get to the restaurant and see it's not full and they could seat more people. Spa was nice. Hydrotherapy was not impressive compared to other resorts. Massage/Facial was fabulous! The staff are what make the place special. We had amazing butlers, Abraham, Emmanuel, and Luis. Eduardo at the Family Selection desk was exceptionally helpful when I was upgrading. The security guy in the Family Selection Area was awesome and the tram driver who transported us many times all great people! Service work is not for the faint of heart and your work does not go unnoticed, thank you all so much for showing up and going above and beyond. ⭐️
Stayed 5 nights in Dec 2024

8/10 Good

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked surroundings, nature, animals(monkeys, flamingos), property is renovated and is in a very good condition (rooms and other common areas). Beach is beautiful, and there are a lot of fishes if you like to snorkel. Drawback was line to eat, every single day to enter a buffet it was anywhere from 10-20 minutes in line(we also tried different times but that didn’t help). Also, entertainment start time was 10 pm and 11 pm, and while we really wanted to attend all shows, our 7 year old would just pass out by that time, in our opinion it was a little too late. We were at this resort for a week and there was no food rotation at this buffet compared to other resorts we have visited in Mexico. While food quality and taste was very good, it was exactly the same food every day. If you go to the beach after 10 am there are no sun-bed chairs available, many people either went to the beach to put their towels on chairs early am and then went to breakfast or ended up sunbathing on the sand laying on their towels.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good foods , drinks and nice place to relax.
Stayed 6 nights in Dec 2024

8/10 Good

Petr

Stayed 2 nights in Dec 2024

6/10 Okay

Janice

Travelled with family and small children
Disliked: Staff & service
Came for a wedding. Was shocked at how subpar this resort was for the money it cost, and star rating it has. The food at the buffet was literally the exact same every day, every meal. On top of that, it wasn’t good, and was never hot either. The staff are mostly very unfriendly. The grounds/activities/pools were very average, nothing great. Someone came to “clean” our room every day, but the only thing they did was make beds (which is the least necessary cleaning service we needed). Our counters didn’t get wiped/cleaned once during our one week stay, and ended up with a bunch of bugs attracted to the drink rings left on them. The entertainment was practically non-existent. The only one good thing we have to say about this resort is that the kids club was great. Lots of staff, and did lots of great activities with the kids throughout the day. Overall, we felt very ripped off for what we paid. We paid almost half the price to go to Grand Sirenis next door, and even though it is only a 4 star, it looks and feels far more like a 5 star than Palladium. Food, staff, grounds, activities, entertainment, housekeeping -all of it is exponentially better at GS, and way more on offer too. Would never recommend Grand Palladium to anyone.
Stayed 6 nights in Nov 2024

2/10 Terrible

Yolanda

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brooke

Liked: Staff & service, property conditions & facilities
It was difficult to know what was included in our package. We travelled with a group who each booked individually and we didn’t all have access to the same areas and services. wood be easier if all guests were treated equally
Stayed 7 nights in Dec 2024

10/10 Excellent

Erik Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice The beach was so clean and pretty Great service everywhere
Stayed 8 nights in Nov 2024

4/10 Poor

Zorka Vukicevic

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Nov 2024

2/10 Terrible

Roberto c, riverside

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was horrible Had to speak to managers multiple times for the amount of money paid it wasn’t worth it We had sheets that were dirty same with towels and blanket
Stayed 6 nights in Nov 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst stays/experiences I have ever had. The service was terrible, the food was terrible and the resort lacked any cleanliness expected of something this expensive. From the moment we arrived we experienced issues with our room and setting up the weeks agenda seemed like a far too complex task for the concierge, I had to be begging daily for reservations to their available restaurants and still they were never able to accommodate the amount of people in my party. Everyone in my family got sick and some people got both food positing and a flu. It was issue after issue that ate away at our hopeful optimism for an enjoyable stay. The employees seemed miserable and some even confrontational when asking for basic amenities. I would not recommend this place and hope that this review prevents others from having the same experience.
Stayed 6 nights in Nov 2024

10/10 Excellent

Vegsady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Did not like how spread out everything at the resort was. My watch would record a .30 - .75 mile walk everytime I would walk to a location on the property. They did have golf cart type transportation but sometimes it was quicker to walk. I also hate that there is so much extras that they want you to pay for at an "All Inclusive" resort.
Stayed 7 nights in Nov 2024

2/10 Terrible

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Alina

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. The beach was cleaner than I have ever seen it! Unfortunately we did get some bad weather due to the tail end of the storm, but it was still an excellent time. Lots to do, and perfect for kids! The new rooms at Kantenah were great. Although we booked a king room and were put in a room with 2 doubles, but we made jt work.
Stayed 7 nights in Oct 2024

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great resort with plenty to do as well as many different dining options
Stayed 4 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort and will consider going back. The food can be hit or miss but we were always able to find something we enjoyed.
Stayed 7 nights in Oct 2024

10/10 Excellent

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, kid friendly environment. We absolutely loved seeing all the animals roaming around. Fernanda, the server at the colonial lobby bar was the best!! She was so friendly and took the time to get to know my children. I also want to say Jose, the server at the Nest, provided us with top notch service. These 2 people made our trip extra special!! We would definitely recommend this resort and would love the opportunity to revisit!
Stayed 6 nights in Oct 2024

10/10 Excellent

Gregory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Everyone that worked there took amazing pride in there job. All were smiling and very accommodating. We upgraded to the swim up pool and wow. Our butler was amazing. He scheduled all of our dinners. And gave my son presents every night. Food was very good. Dinners are long because of the 4 courses but service was very good. The drinks were perfect. Never once did we get the stink eye cause I was on my 8th pina colata. The separate family section with the pool was amazing. Drinks / great food / and nice and quiet section with lots for the kids todo.
Stayed 6 nights in Oct 2024