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Hotel Colonial Playa del Carmen

3.5 star property
3.5-star Colonial aparthotel near Playa del Carmen Main Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Junior Suite
Reception
Lobby sitting area
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    4 min walk
  • Central Square
    5 min walk
  • Playa del Carmen Main Beach
    6 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    5 min walk

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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Room

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Air conditioning
Housekeeping
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3.6 out of 5, Good, (206)
The price is CA $202
per night
CA $247 total
includes taxes & fees
3 Jan - 4 Jan
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About the area

Playa del Carmen

Heart of Playa del Carmen.Your stay at this Downtown Playa del Carmen aparthotel places you within 6 miles (10 km) of Gran Coyote Golf and Xplor Theme Park. Xcaret Eco Theme Park and El Camaleón Mayakoba Golf Course are also within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 17 min walk
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

3.5-star Colonial aparthotel near Playa del Carmen Main Beach
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in a common area and an elevator.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2008
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • No onsite parking available
  • On site car rental

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided
  • Soap
  • Toilet paper
  • Shampoo

Entertainment

  • 20-inch TV with satellite service
  • TV in a common area

Work spaces

  • Meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • 24-hour front desk
  • Change of towels (on request)
  • Banquet hall

Location highlights

  • In the city center

Things to do

  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 rooms
  • 4 floors
  • 2 buildings
  • Built in 2008
  • Colonial architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation.

This property collects a 1.50 USD environmental tax at check-in.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1151 reviews" "
Rating 8 - Good. 434 out of 1151 reviews" "
Rating 6 - Okay. 210 out of 1151 reviews" "
Rating 4 - Poor. 79 out of 1151 reviews" "
Rating 2 - Terrible. 72 out of 1151 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dywayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!
Stayed 14 nights in Sep 2024

8/10 Good

Gerhard

Liked: Cleanliness
Stayed 7 nights in Sep 2024

8/10 Good

María Eugenia

Stayed 5 nights in Sep 2024

10/10 Excellent

rosalinda

Liked: Amenities
Exelente spot
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024

6/10 Okay

Zenun, Long Beach

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.
Stayed 1 night in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great thanks
Stayed 5 nights in Jun 2024

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It room was good, but very noisy.
Stayed 6 nights in Feb 2024

2/10 Terrible

Yolanda

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying
Stayed 2 nights in Jun 2024

10/10 Excellent

Mr. Samuel

Stayed 3 nights in May 2024

6/10 Okay

Fred, EULESS

Liked: Cleanliness
Stayed 9 nights in May 2024

4/10 Poor

Jim, FORT WORTH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool gets overpacked. Water splashing everywhere.
Stayed 5 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness
Affordable and close by everything.
Stayed 2 nights in May 2024

8/10 Good

Sari

Liked: Cleanliness, room comfort
Playa
Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Stayed 3 nights in Feb 2024

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities
Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Stayed 3 nights in May 2024

10/10 Excellent

Arthur, Houston

Business traveller
Liked: Cleanliness, property conditions & facilities
Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Arthur, Houston

Liked: Cleanliness, amenities, property conditions & facilities
This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.
Stayed 1 night in May 2024

10/10 Excellent

Edgar, los angeles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Still at the property but love it🌹 and staff very courteous, thanks.
Stayed 3 nights in Mar 2024

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
When we first walked in we were shocked by how amazing it looked. I would totally stay again but wished the staff gave us a few more details!! Had no idea we had to use key card in a random box to work the lights and A/C We had a stove top but no fridge, no biggie! After a super long day of travel in extreme heat I would have loved some assistance with our luggage going up 3 flights of stairs!! ( Ya I know, suck it up!) This final thing is why I cannot give 5 stars is they have NO drinkable water for guests! For such an "upscale" place that should be a priority. When I asked at the front desk..the guy laughed at me!!!! Even a water cooler in reception would have been better than nothing!! Enjoy your stay but bring drinking water!,
Stayed 1 night in May 2024

8/10 Good

Julie-Ann

Liked: Cleanliness, property conditions & facilities
Easy walking distance to beach and shopping and restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nos gustó el ambiente y cerca de la playa.
Stayed 3 nights in Jan 2024

8/10 Good

Alessandro, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel. Very nice Location!
Stayed 3 nights in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness
This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.
Stayed 3 nights in Mar 2024