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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property
Family-friendly stay near Mamitas Beach

Choose dates to view prices

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Sundeck
Property amenity
On the beach, white sand, sun loungers, beach towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪11 min walk‬
  • Xaman Ha Aviary
    ‪14 min walk‬
  • Quinta Avenida
    ‪4 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 42.69 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

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Aerial view

The Reef Playacar Beach Resort & Spa

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.0 out of 5, Very good, (1002)
The price is CA $349
per night
CA $430 total
includes taxes & fees
6 Mar - 7 Mar
The Reef Playacar Beach Resort & Spa

About the area

Playa del Carmen

Beachfront retreat .You'll be within 2 miles (3 km) of Quinta Avenida and 6 miles (10 km) of Playacar Golf Club with a stay here. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

  • Playacar Golf Club - 1 min drive
  • Quinta Avenida - 4 min drive
  • Xplor Theme Park - 11 min drive
  • Xcaret Eco Theme Park - 15 min drive
  • Mamitas Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬9 min walk
  • ‪Occidental Allegro - ‬2 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪Don Rafael - ‬4 min walk
  • ‪Miyagi - ‬11 min walk

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Family-friendly stay near Mamitas Beach
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

  • 339 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 6534 sq ft of conference space
  • 607 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 4 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboards on site
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Padel court
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Tile flooring in room
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch Smart TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 445 out of 1003 reviews
Rating 8 - Good. 318 out of 1003 reviews
Rating 6 - Okay. 157 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tricia I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the area. We can walk around outside the resort and we know its safe. Nice resort, quiet and relaxing. Beaches are wonderful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, small resort, very easy to get around, beautiful beach, very clean
Stayed 10 nights in Nov 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet food was luke warm
Stayed 5 nights in Nov 2024

10/10 Excellent

Morgan, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-inclusive goes a long way at this property. The staff are so friendly and helpful, the activities and drinks included were amazing, and the sous chef and dining staff went out of their way to make sure we were accommodated due to dietary restrictions. We had the most amazing experience. We would absolutely stay here again.
Stayed 7 nights in Oct 2024

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff, service and food were all wonderful. I was not able to get wifi in my room 1140 and had problems getting hot water in the shower. Other than that, an excellent experience.
Stayed 7 nights in Oct 2024

6/10 Okay

Sergey

Liked: Cleanliness
Stayed 9 nights in Sep 2024

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for 5 days and 4 nights to the Viva Azteca. We went in September which is the slow season and ended up getting a free upgrade on our room to an ocean view. It was beautiful!! The room was wonderful, clean, and the bed was very comfortable!! The buffet food was ok, but it wasn't fantastic. The best restaurants were the Italian and the Japanese restaurants in our opinion! We didn't have to make reservations, but it was because of the time of year we went. The beach and pool area were amazing!!!!! The entire staff was EXTREMELY accommodating. Also found out after we got there if you book the Viva Azteca you get access to the Viva Maya but if you book at the Maya you do NOT get access to the Azteca. So we were able to explore 2 resorts. A lot of fun overall
Stayed 4 nights in Sep 2024

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El sitio está bien por el precio. Siento que en cierto aspecto está algo anticuado, creo que necesita una reforma. Las habitaciones en específico. El grupo de limpieza también debería limpiar aún más las habitaciones. En una ocasión la persona que limpió la habitación olvidó hacer la cama por completo y también olvidó dejarnos papel higiénico. Llamamos a recepción y nos llevaron 2 rollos. La comida de desayuno es muy regular, nada excepcional. Aparte de eso esta bien por el precio supongo. Para la próxima buscaremos otro sitio aunque paguemos más.
Stayed 5 nights in Oct 2024

10/10 Excellent

Javier, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estubo muy bien.. Muy satisfecho con todo... La playa,la comida,el area,los servicios,la atencion. La amabilidad..
Stayed 6 nights in Oct 2024

8/10 Good

Roberto Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff . Always good Vibes!!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a great experience
Stayed 12 nights in Sep 2024

8/10 Good

Salvador

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that bothered me was the man at the entrance when we arrived , he was very persistent on making me purchase the time shares. He was on me every day and I had told I was not interested. He was very annoying !!!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Henri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.i will recommend this resort to all my family and friends..
Stayed 7 nights in Sep 2024

4/10 Poor

Gerard Spencer

Stayed 9 nights in Jul 2024

10/10 Excellent

Ricardo M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and kindness
Stayed 7 nights in Aug 2024

8/10 Good

william

Travelled with family
Liked: Cleanliness, amenities
location and beach
Stayed 8 nights in Aug 2024

6/10 Okay

Hay-Won

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like V,Azteca. But there were so many uncertainties and misinformation(or lacking information) b4 and during the trip. I called the resort prior to my visit to ask if there was a tennis pro who could give me tennis lessons. They said, no pro, but i can play tennis. Found out there isn't a tennis court in V.Azteca, but there is one(although i didn't confirm it) at V.Maya which i have access to(10 min walk from Azteca). I didn't know i had access to Maya until I arrived Azteca which is weird bc i would think it's a selling point. The person i spoke to also said they didn't have bikes, but they did. It was also nightmare coordinating with the car pick up service that Azteca recommended. I would NOT recommend Kuluba car services to anyone. It was pulling teeth to confirm reservation of the pick up and the person wasn't there to pick me up when i arrived for about an hour. BAD start to the holiday. Then V.Azetca told me that I am able to only dine in the reservation required restaurants only 2 evenings out of the 5 evenings I'm there, which means I had to have breakfast, lunch and dinner at the same buffet cafeteria for days on end. The food was mediocre at best.The room really needs to be refurbished as the feeling was overall 'motel in a highway' qlty. They provided Shampoo and Bathgel ONLY and NOTHING else. We found cockroaches in the room and the bathroom during our stay. Again, I tried hard to look at the good parts, but it was very challenging.
Stayed 5 nights in Aug 2024

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No ac
Stayed 6 nights in Aug 2024

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice small resort,very clean- wonderful staff! buffet is so so.. staff at the reception is not too welcoming.. and not so happy to serve you However ,the experience was nice, charming!
Stayed 9 nights in Aug 2024

10/10 Excellent

Maria Delma Des

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet. The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Stayed 6 nights in Aug 2024

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy resort. Good food.
Stayed 6 nights in Aug 2024

10/10 Excellent

Dimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What would make this possibly outstanding as if air conditioning was put in the buffet dining area. Some days it was very difficult to eat there as it was extremely hot
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good if I can recommend that you make the buffet dining area air conditioned that would make your property outstanding
Stayed 7 nights in Aug 2024