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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property
Family-friendly stay near Mamitas Beach

Choose dates to view prices

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
Sundeck
Property amenity
On the beach, white sand, sun loungers, beach towels
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪1 min drive‬
  • Quinta Avenida
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪15 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 42.69 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

Beachfront retreat .You'll be within 2 miles (3 km) of Quinta Avenida and 6 miles (10 km) of Playacar Golf Club with a stay here. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

  • Playacar Golf Club - 1 min drive - 0.4 km
  • Quinta Avenida - 4 min drive - 2.0 km
  • Xplor Theme Park - 11 min drive - 8.0 km
  • Xcaret Eco Theme Park - 15 min drive - 8.7 km
  • Mamitas Beach - 17 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Occidental Allegro - ‬2 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪Don Rafael - ‬4 min walk
  • ‪Miyagi - ‬11 min walk
  • ‪Sports Bar Allegro Playacar - ‬2 min walk

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Family-friendly stay near Mamitas Beach
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

  • 339 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 6534 sq ft of conference space
  • 607 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

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Exterior

Viva Maya by Wyndham, A Trademark All Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.0 out of 5, Very good, 1,004 reviews
The price is CA $437
CA $533 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 156 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Travelled here with my partner, it was a very chill resort with lots of families. Definitely not a big party spot, but that was good for us. Everything was nice and clean, our power went out one day and they fixed it quickly. Our only issue was the food, we didn’t have high expectations going in as all inclusive food is hit or miss but we were still disappointed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities
Great resort
Stayed 10 nights in Apr 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good AND clean. Good could be better. Restaurant schedules were not the Best.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, friendly staff, great service
Stayed 7 nights in Apr 2025

10/10 Excellent

reeza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, everything at this hotel was great, especially the staff and service, restaurant food and service was excellent, property was clean and spotless. I would recommend to anyone to stay here at this all-inclusive hotel, it's less than 1 hr. from Cancun Airport, lots of activities. My family really enjoyed it- very safe, only recommendation to Viva Azteca please time limit people in the hot tub if it's busy.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well taken care of. There were many options of food at the buffet and the restaurants. You can walk into downtown within 20 minutes. The beach was AMAZING! We all had a wonderful time visiting!
Stayed 4 nights in Apr 2025

10/10 Excellent

Irais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to Viva Azteca this time with our teen boys. Same great service experience as the first. Very clean, very nice amenities and staff. Food is pretty good with variety. We will definitely go back again and recommend to friends and family.
Stayed 5 nights in Mar 2025

4/10 Poor

joerg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fir smokers: smoking is only allowed on 2 spaces without shade. It's a long way. If someone wants to enjoy a cigarette with their coffee, they are out of luck. We will never book this hotel again !
Stayed 11 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 7 nights in Mar 2025

10/10 Excellent

monidipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a great resort, may be helpful to have more classes
Stayed 4 nights in Mar 2025

10/10 Excellent

Leah Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this beautiful resort, loved it and will return
Stayed 6 nights in Mar 2025

10/10 Excellent

Atilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Viva Azteca.
Stayed 7 nights in Mar 2025

2/10 Terrible

Fernando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far our worst experience in Playa, and we have been going there. It would be way too much to detail, but the staff was fairly rude and the quality of everything is just not good. Way too expensive for what you get, and to make matters worse, now they get sargasso all year round and their beach is gone, they have almost no sand.
Stayed 4 nights in Mar 2025

8/10 Good

Richard

Stayed 6 nights in Mar 2025

10/10 Excellent

Darrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Felt very safe and the staff is always very friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable, food was excellent
Stayed 7 nights in Mar 2025

6/10 Okay

Giselle Herrera

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property, gorgeous beach good food. But the staff makes it really hard to enjoy your stay. They’re fixated on enforcing the rules and they’re very black-and-white and they’re thinking. For instance, they don’t give you more than one beach towel per day. Even if it’s pouring rain, how our guests supposed to dry and swim, if the towels are soaked from the rain. They have so many rules and are very stubborn about it. The resort is not focussed on making it a pleasant experience.
Stayed 5 nights in Mar 2025

6/10 Okay

MARLENE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful, food is great, beach amazing HOWEVER our staff ruin the good vibe!!!!… the RULE!!!!! The staff is stiff and fixated on enforcing the black and white rules For instance: they would only give you one swim towel per day, they wouldn’t want to change the towel for us it even if it rained allllll day! We are there to swim!!! One towel is not enough! without sun! staff is stubborn and would not allow reasoning! So we had to air dry as there is not way for guests to dry towels! Another thing, a cousin came over to say hello, and they wouldnt let us have a visit in the lobby, because the rule is only guest can set foot in the property! Even the lobby. They were on our backs to get off the lobby and have the visit on the side of road! Again! This resort is not focused on how to make the stay for guests enjoyable. They are fixated on the rules! Wouldn’t recommend this place, even though it was a beautiful resort. :(

6/10 Okay

Jeannie, The Villages

Travelled with partner
Liked: Cleanliness, staff & service
The staff are nice and the housekeeping is excellent! The bed is comfortable. The room is bare bones and there is only one pool which would be fine except they kept having very loud kids activities so you couldn’t really enjoy the pool or poolside.
Stayed 7 nights in Mar 2025

10/10 Excellent

Matthew Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were wonderful. My family had a great time. Loved the food. The guys making drinks were great!!! Staff at pool were happy! Thanks again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel for a quiet vacation with the family. Pool was nice and beach beautiful, even though it was damaged by a recent storm. Entertainment was alright but not a huge choice or variety of shows. It is geared more towards the quiet crowd rather than the party crowd.The buffet was delicious and always had a wide variety of dishes available. Restaurants were good but nothing out of this world. Staff was friendly and accommodating, but we disliked the timeshare/VIP pushiness and that areas were designated for those people only. Feels divisive in my opinion. If we are dropping that much money on a vacation as it is, guests should all be treated well and not like some are better than others. If you were not willing to pay a lot of money into a time share and are not one of the VIP folks that had a show in their lounge nightly, there wasn’t much to do but if you like a quiet, relaxing vacation and early bed time you’ll like this resort.
Stayed 5 nights in Feb 2025

2/10 Terrible

Mikayla Jane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was exactly what we thought it would be as far as looks! The beach and pool were the best parts of the resort. Unfortunately we had terrible customer service from the time we arrived to the time we departed. There was transportation from airport to resort advertised on the booking. When I called to schedule I was told three different things by three different people. Upon arrival to Mexico, we had to find our own transportation to the resort. When attempting to book it for departure back to the airport we were told they didn’t even have a shuttle. Strange thing was, as we were in our own transportation back to the airport we saw a large shuttle in front of us with big words VIVA AZTECA. So that was clearly a lie. Staff was rude and not accommodating. The restaurants were less than great. We were expecting much better cuisine quality. Overall I would not recommend this specific resort to anyone I know!
Stayed 4 nights in Feb 2025