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Playacar Palace All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Superior Deluxe Honeymoon Suite Ocean View - King Size Bed
Lobby
Superior Governor Suite Ocean View - King Size Bed
Couples treatment rooms, sauna, steam room, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Restaurant
  • Spa
  • Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    3 min walk
  • Playa del Carmen Maritime Terminal
    5 min walk
  • Playacar Beach
    5 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min walk

Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 49 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior
The Royal Haciendas All Inclusive
Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1617)
The price is CA $488
per night
CA $593 total
includes taxes & fees
5 Dec - 6 Dec
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

On the beach.A stay at this Playacar property places you steps from Playa del Carmen Maritime Terminal and a 5-minute walk from Quinta Avenida. Playa del Carmen Main Beach and Paseo del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Mamitas Beach - 19 min walk - 1.6 km
  • Playacar Golf Club - 3 min drive - 1.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

4.5-star beachfront property near Playa del Carmen Main Beach
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 21-inch LED TV
  • Cable/satellite channels
  • iPod dock
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 937 reviews" "
Rating 8 - Good. 220 out of 937 reviews" "
Rating 6 - Okay. 63 out of 937 reviews" "
Rating 4 - Poor. 35 out of 937 reviews" "
Rating 2 - Terrible. 35 out of 937 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay there. Staff was super nice !
Stayed 3 nights in Aug 2024

8/10 Good

YAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service are good. The beach is small and there are some random people around, it is not private beach.
Stayed 6 nights in Aug 2024

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto el hotel!
Stayed 6 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!
Stayed 5 nights in Aug 2024

8/10 Good

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
Stayed 7 nights in Aug 2024

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 6 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.
Stayed 3 nights in Aug 2024

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Melody Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.
Stayed 7 nights in Jul 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Xavier

Stayed 5 nights in Jul 2024

6/10 Okay

Amy, Huntington Beach

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Stayed 6 nights in Jul 2024

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
Stayed 4 nights in Jul 2024

8/10 Good

Sonia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.
Stayed 5 nights in Jul 2024

8/10 Good

Tariq Mahmood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Limited transportation at the lobby
Stayed 3 nights in Jul 2024

10/10 Excellent

Timothy

Stayed 7 nights in Jun 2024

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip
Stayed 5 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Food is just not up to par. Staff is very friendly but food is barely eatable.
Stayed 1 night in Jul 2024

6/10 Okay

Matthew

Travelled with family
Disliked: Property conditions & facilities
The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68. The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.
Stayed 5 nights in Jun 2024

10/10 Excellent

E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff was excellent (entertainment staff, lobby bar staff).
Stayed 7 nights in Jun 2024

2/10 Terrible

Rubina John, Brentwood

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
if you book through expedia ,they treat bad, no transportation, limited food options, limited pool access
Stayed 4 nights in Mar 2024

10/10 Excellent

tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
Stayed 4 nights in May 2024

10/10 Excellent

Martha

Liked: Cleanliness
Stayed 7 nights in May 2024

8/10 Good

Daria

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall good value for the money, but the management gave up on the beach upkeep. Seaweed is a known problem in Mexico but in most places hotel at least tries to clean it up. We were hoping to spend some time on the beach but were quite disappointed. Also, Palace Elite is VERY pushy in offering their membership, which completely smashed our desire to come back to any Palace hotels.
Stayed 5 nights in Apr 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with our kiddos and loved the playroom option! So handy!!!
Stayed 6 nights in Apr 2024