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The Reef Playacar Beach Resort & Spa

3.5 star property
3.5-star beachfront resort near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Private beach, white sand, sun loungers, beach umbrellas
Beach bar
Sauna, body treatments, hot stone massages, deep-tissue massages
Hallway

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • On private beach
  • All-inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    3 min walk
  • Playacar Beach
    5 min walk
  • Xaman Ha Aviary
    10 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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Aerial view

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The price is CA $458
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CA $559 total
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The Reef Coco Beach Resort & Spa- Optional All Inclusive

About the area

Playa del Carmen

On the beach.Your stay at this Playacar resort places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Mayan Ruins of Playacar and Playacar Beach are also within half a mile (1 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 5 min walk
  • Quinta Avenida - 19 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Main Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

3.5-star beachfront resort near Playa del Carmen Main Beach
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's club
  • Children's pool
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • Beach volleyball
  • Bike parking
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room

Room amenities

Entertainment

  • 32-inch LED TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1006 reviews" "
Rating 8 - Good. 289 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bianca

Travelled with family and small children
Liked: Staff & service
Property was what you pay for!
Stayed 7 nights in Jun 2024

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. We had a really nice room and the beach and pool were really nice. I got an amazing deal on Expedia. The only reason it's a 4 and not 5 star rating is the food. While it certainly isn't bad. It wasn't great and there weren't a lot of options. Regardless it was a great experience and value. I would certainly return.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, we had easy access to food options, bars and parking. Very close to Quinta Avenida and the beach is beautiful and well kept. We upgraded to Gold bracelet and it was well worth it for us. Check in was efficient and overall we will definitely stay here again. It was awesome to see the parachutes landing right in front of us. Great job by buffet area staff. Thank you!!!
Stayed 2 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Price is economical.
Stayed 2 nights in Sep 2024

10/10 Excellent

Maria Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time to visit playa del carmen, we enjoyed it. My husband and my son in law have a lot fun with the person who attended the bar, im so sorry i don't remember his name, but he was awesome 👏, very nice person.
Stayed 3 nights in Aug 2024

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Votre messagerie est en anglais. Je ne peux pas m’exprimer
Stayed 8 nights in Aug 2024

10/10 Excellent

olga v.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A week at the Reef was a week in paradise
Stayed 7 nights in Aug 2024

8/10 Good

Darien, Denton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with really nice architecture that’s beautifully integrated with the jungle-like setting. It’s not a luxurious property and the food was ok but not exceptional. However this resort had everything we wanted and a long stretch of beach. The staff were very friendly, and we felt like it was great quality for the price.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel i have ever stayed in and i have stayed in a few in different cities the staff was amazing when you walk in they offer you a drink because is an all inclusive the food is delicious and they also have a snack bar during the whole day and at night the snack bar serves tacos for the party animals highly recommend
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place with spectacular beach!
Stayed 4 nights in Aug 2024

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food not so good
Stayed 4 nights in Aug 2024

10/10 Excellent

Cindy

Stayed 4 nights in Jul 2024

10/10 Excellent

Patritsia

Stayed 3 nights in Jul 2024

6/10 Okay

KEISHA M, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Staff was very pleasant -Buffett options were not that great - I wish that the shower water could get hotter -Dining on the beach was wonderful- food was excellent - Ice Cream service was a nice touch -Snack bar was horrible! The quality of the food and presentation was not appetizing. Pool staff and Spa was great. My one area of extreme disappointment was that my IPAD, 2.cell phone cargers and laptop charger mysteriously disappeared!!!!! Houskeeping was the last person to enter my room. I feel blamed when one of the staff commented about using the safe. Im waiting on a final report. Ive traveled for years and I have never experienced this.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the front desk during checkin, Jesus greeted our family with a smile and kindness. Our experience staying at The Reef Resort in Playacar exceeded our expectations. Thank you to Jesus, Fernando, Tyler, Alfonso and all the staff and coaches who attended to us. Our family (Camila, our 2 children & I) forever grateful.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the staff. From arrival to checking in with Fernando. He welcomed us with the utmost hospitality. The Reef Resort in Playacar provided our family an exceptional experience.
Stayed 1 night in Aug 2024

8/10 Good

stephanie, san diego

Travelled with family and small children
Liked: Amenities
good hotel
Stayed 3 nights in Aug 2024

4/10 Poor

Lorena

Disliked: Staff & service, amenities
Sorry to say but this was one of my worst vacations to Cancun. I won’t be staying at the Reef Playacar in playa del Carmen in the future I know the hotel won’t care for a few clients less. This hotel needs to improve their food selection and associates friendliness some are rude. I just want to say thank you to Felipe from the Buffet station I think he was a supervisor he was very friendly and help us get soup for my sister-in-law that was sick.
Stayed 8 nights in Aug 2024

8/10 Good

Genesis

Liked: Property conditions & facilities
Need baby changer in the bathrooms
Stayed 7 nights in Aug 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amazing view of the ocean, pools and how the lobby resort its self was different compared to other resorts. This one had more of a jungle vibe which was a great change! The workers were always willing to help and were very generous! Great food as well.
Stayed 5 nights in Aug 2024

6/10 Okay

Norlan

Travelled with family, Travelled with family and small children
While the property is in a very nice area, the managing of the property and operations itself can benefit from some upgrades: 1) Food options seem limited. On more than one occasion, I wanted to go out of the resort to find better food options. 2) Some of the property areas need to be fixed (there was a water stain on a column in the Mexican restaurant, which is one of the two sit-down restaurants on the property). 3) Some services can add value to the experience, such as room service. 4) Be honest about what "all-inclusive means." I was told activity items were included, though it was only available for 30-minutes and then could be rented at an extra charge. 5) Have the basic necessities covered. On multiple occasions, the bars did not have cups available. 6) Have better options for grill and make the tacos available any time, not just between 10pm-2am. 7) Have more activities during the week, not just over the weekend. My famliy was there for 7 days, from Wed to Wed. We saw the difference in what was offered.
Stayed 7 nights in Aug 2024

8/10 Good

Obay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Edgar made the stay a lot more enjoyable
Stayed 6 nights in Aug 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location great food great staff, dark jungle vibe. I prefer something a bit more tropical for next time as I missed the color, we did a lot of excursions, including swimming with sea turtles I rented a car from the resort for one day we swim in a cenote and did the explorer by Zcaret which was great good to get off the beach for a day out of the sun huge waterslide was insane bring your own ocean floats and yetis!
Stayed 7 nights in Aug 2024

8/10 Good

Elvina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really pretty, we loved it!
Stayed 7 nights in Aug 2024

6/10 Okay

Olivia Yvette

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024