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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
4.5-star adults-only hotel near Playa Mujeres Golf Club

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Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Reception
4 outdoor pools, pool umbrellas, sun loungers
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Beach
Reviews
7.6

Good

Popular amenities

  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • All-inclusive
    All-inclusiveAll-inclusive
  • Bar
    BarBar
  • Parking included
    Parking includedParking included
  • Spa
    SpaSpa

Explore the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
  • Popular LocationTerminal Marítima Isla Mujeres86 min drive
  • Popular LocationNorth Beach93 min drive

Room options

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
On private beach
Pool
Breakfast included
All-inclusive
3.8 out of 5, Good, (796)
The price is CA $732
per night
CA $732 total
includes taxes & fees
16 Jul - 17 Jul
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

About the area

Costa Mujeres

Costa Mujeres retreat .At this Costa Mujeres hotel, you'll be within 3 miles (5 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Terminal Marítima Isla Mujeres - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Spaces Restaurant - ‬5 min drive
  • ‪Isla Blanca - ‬5 min drive
  • La Cocina
  • ‪Guy's Burger Joint - ‬6 min walk
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star adults-only hotel near Playa Mujeres Golf Club
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres hotel is smoke free.

  • 380 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathtub
  • Front entrance ramp
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste (on request)

Outdoor space

  • Furnished balcony or patio

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards, and cash. Contactless check-in and contactless check-out are available.

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 190 out of 418 reviews" "
Rating 8 - Good. 78 out of 418 reviews" "
Rating 6 - Okay. 54 out of 418 reviews" "
Rating 4 - Poor. 46 out of 418 reviews" "
Rating 2 - Terrible. 50 out of 418 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ambri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved absolutely everything about my stay! I will definitely be returning!
Stayed 5 nights in Mar 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the restaurants and buffet. Entertainment was fun. Service at the pool was great!
Stayed 5 nights in Mar 2024

4/10 Poor

GURENDER

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Dining is shut while you are there,food is not good.Reported a suspected theft of I pod( gave them the location).
Stayed 5 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Staff were always nice and working quickly to help everyone, the facilities were clean and updated, the dining options were incredible especially the Brazilian steakhouse. Axel over at the adult scene pool bar made our trip a blast, by far the hardest working and our favorite bartender.
Stayed 6 nights in Mar 2024

8/10 Good

Tammy

Stayed 5 nights in Feb 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
The food and cleanliness were very good. I was. It aware it was the same property as the “non-adult” option and that all the entertainment and food options would be shared. If you want to be at an adults only option, I wouldn’t suggest it.
Stayed 4 nights in Mar 2024

10/10 Excellent

KIRSTEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicd
Stayed 5 nights in Feb 2024

6/10 Okay

Jodi

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Restaurants were hard to get reservations for. Coors beer was hard to get our hands on. Everyone who works at the place was amazing and goes out of their way, besides when we paid for a cabana. With paying for the experience it didnt feel like we got anything extra besides the building. Did a swim out room that was amazing, building 15 was awesome to get everywhere fast. Food was quality. Check in and out was flawless
Stayed 6 nights in Feb 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Vivian, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'll write this as candidly as possible. My wife and I are in our early 50's, we booked Adult Scene swim-out and Star Class. This was our 5th all-inclusive stay. We thought for the most part the staff was excellent, our "butlers" were Damien and Fernanda, Damien consistently knocked it out of the park with great service and very prompt. Fernanda could have pushed our requests harder with housekeeping and bell boys. The restaurant staff generally did a nice job. The pool staff at the Adult Scene pool were excellent. The restaurants.... ugh. They were a mixed bag. Some meals were outstanding as was the service. We had two terrible meals, Braza specifically. Both the service and quality of the food were a mess. We had two experiences at Sunset Strip, one was excellent the other was a disaster. My steak arrived seared on the outside and raw on the inside, not even warm.So be prepared our experiences were either really good or we were walking out. Our mini-bar was only serviced when we requested, this was part of the star-class service. We were looking for a relaxing experience at the pool, all I can say is the DARTY starts @ 10am and goes to 6pm. It is not quiet nor is it relaxing, if that's what you're seeking. So be prepared. With all this, we would recommend Star Class. The reservations the "butlers" make ensure you walk right in and sit down. Would we go back? We may be more "excellence" people. We're planning another getaway this December with our Adult children.
Stayed 7 nights in Feb 2024

10/10 Excellent

Carisem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood was a great resort!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Darrell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
For starters what is not explained is that the hotel requires a “credit card,” not a debt card, to hold on file; this is so they can automatically bill if you happen to buy purchase something that is not included. This was not mentioned during booking and caught me totally off-guard because I tend not to travel with my credit cards. The room - during booking I requested a Jr. King Swim-up Suite. Once we were took to our we saw that it was a Jr. Double Swim-Up Suite. We inquired about the difference and was told that this is all that was available. I was denied a refund of the difference or comp’d upgrade. The manager stated “the room is only a request and not a guarantee, and they reserved the right to modify a booking as needed”. We called Expedia to resolve this matter, however, the hotel manager refused to answer the call because it was after the business hours of 5 PM. We never received the room we requested or compensation during our stay. Lastly, the first night we seen creepy crawlers in our room; specially, a baby lizards and a few flying insects. Night 3 - upon returning from an all day excursion when we enter the bathroom, there were several cockroaches. Service - We requested the room to be serviced each morning and only received it one day during our stay. We were instructed to contact the concierge to get fresh washcloths and towels however doing so did nothing. Ultimately, we walked to the front desk to get enough fresh washcloths and towels for the duration.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lazy river and swim up bar!
Stayed 5 nights in Feb 2024

2/10 Terrible

Sierra

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Honestly, you couldn't pay me to go back. Just take your money and flush it down the toilet, because that's what you are doing if you book this property. Dirty, no hot water, the food wasn't edible, the drinks were not only weak but you couldn't even get service on the property, and good luck trying to just ask for a bottle of water. The only time we received good food or service was when we paid extra for something. A cabana or an uncharge at a restaurant. The restaurants are open very weird hours and there was one day around 3pm or 4pm where we tried 4 different places and no one would give us food. The beach is beautiful but that's about all. I have stayed in hundreds of hotels and resorts and this is the worst one by far.
Stayed 3 nights in Feb 2024

4/10 Poor

Lianna

Stayed 4 nights in Feb 2024

10/10 Excellent

Neil

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a great place for a vacation
Stayed 3 nights in Jan 2024

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Planet Hollywood. We had such a great experience the first time we came back. Star Class is worth the money. Dinner reservations are always taken care of and having a concierge for anything you need is great. We stayed in the adult scene side which we enjoy because our kids are grown and we can relax if we want. We still have access to the family side and all the restaurants there. We will be back again!!
Stayed 6 nights in Jan 2024

8/10 Good

Kayonna

Travelled with group
The over all stay was great outside of our room looking like it was a show room ( we didn’t have no cover to our lock or a room # on the door ) and i told them it was my 30TH bday upon stay they didn’t do anything for my bday we had a complimentary bottle of wine that i had to keep inquiring about & kept being told someone was bringing to the room i didn’t get it til my last night stay .. the food options were great , pools were clean & always something to do
Stayed 3 nights in Jan 2024

8/10 Good

Shiniqua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful!!!! The only problem for me is the food quality and taste….I ate at the burger joint for the best in option! Someone picked up my sunglasses, who ever did was not honest about turning them in to lost and found😡
Stayed 3 nights in Jan 2024

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about this property , Especially the dining options.
Stayed 4 nights in Jan 2024

6/10 Okay

Kina

Travelled with partner
Not an all inclusive resort. Additional fees for everything. The staff’s quality of service is based on tips. Hotel staff are unaccommodating. You have to become irate or escalate an issue in order to obtain a resolution. Everything is no sorry we can’t do that unless you buy a star class package. The resort amenities close early. Example the pool closes at 7 pm all year, the restaurants and bars close by 6pm at the pool and 10 pm or 11 pm by the restaurants. The only late night atmosphere is the nightclub and sports bar that close at 2 am. The rooms have a musty/mildew smell. We had little black bugs with wings in room 15213 & 29211. Finally no bugs were found in room 12105. The AC was not functioning properly in rooms 15213 and 29211. Fortunately maintenance did come repair the unit. The Mexican restaurant and Steak House food was not good. Unless you pay for a star class experience, you are treated less than others on the resort. All top shelf drinks are for star class only. I don’t go on vacation to feel excluded from amenities. The baggage team lost one of our bags. Thank goodness we kept all our information and escalated it to management for assistance. The spa was great. Italian restaurant , Japanese hibachi, Indian restaurant, and So cal were good. Monday Mexican performance and buffet were good near the stage area. If you buy a swim out, you can’t enjoy your private pool late at night. Hotel security does not want you to make any noise after 11 pm.
Stayed 4 nights in Jan 2024