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Villas HM Palapas del Mar

4.0 star property
4-star beachfront hotel near Holbox Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villas HM Palapas del Mar

2 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Lobby
Junior Suite with private pool: 2 queen beds
Poolside bar

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast included
  • Laundry

Explore the area

Map
Avenida Plutarco Elias S/N, Isla Holbox, QROO, 77310
  • Holbox Beach
    2 min walk
  • Holbox Church
    12 min walk
  • Whale Shark Pier
    12 min walk

Room options

View all photos for Junior Suite Superior sea front: 1 king bed or 2 queen beds

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite Superior sea front: 1 king bed or 2 queen beds

  • 42 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Single)

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite (Single)

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, free cribs/infant beds, bed sheets

Junior Suite

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite Superior: 2 queen beds o 1 king bed

Junior Suite Superior: 2 queen beds o 1 king bed

Junior Suite Superior: 2 queen beds o 1 king bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite with private pool: 2 queen beds

Junior Suite with private pool: 2 queen beds

Junior Suite with private pool: 2 queen beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite sea front and private pool: 2 queen beds

Junior Suite sea front and private pool: 2 queen beds

Junior Suite sea front and private pool: 2 queen beds

  • 32 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Balcony

Villas HM Paraiso del Mar

Pool
All-inclusive
Kids pool
Free WiFi
4.3 out of 5, Excellent, (1018)
The price is CA $177
per night
CA $218 total
includes taxes & fees
12 Dec - 13 Dec
Villas HM Paraiso del Mar

About the area

Isla Holbox

On the beach.You'll find Holbox Beach and Holbox Church within a 15-minute walk of this Isla Holbox hotel. Whale Shark Pier and Holbox Letters are also within 2 miles (3 km).

What's nearby

  • Holbox Beach - 2 min walk - 0.2 km
  • Holbox Letters - 12 min walk - 1.1 km
  • Main Square - 12 min walk - 1.1 km
  • Holbox Ferry - 15 min walk - 1.3 km
  • Punta Coco - 7 min drive - 3.4 km

Restaurants

  • ‪El Ñañas - ‬7 min walk
  • ‪Capitancapitan - ‬11 min walk
  • ‪Mandarina - ‬10 min walk
  • ‪Roots - ‬10 min walk
  • ‪Mojito - ‬6 min walk

About this property

Villas HM Palapas del Mar

4-star beachfront hotel near Holbox Beach
Some rates at Villas HM Palapas del Mar are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Villas HM Palapas del Mar offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at Villas HM Palapas del Mar.

This 4-star Isla Holbox hotel is smoke free.

  • 52 guestrooms or units
  • 2 bars or lounges
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • No smoking on site
  • Bar by the pool
  • Dining venue
Villas HM Palapas del Mar offers 52 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free self-serve breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Fishing

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Refrigerator

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Villas HM Palapas Mar Hotel Isla Holbox
Villas HM Palapas Mar Hotel
Villas HM Palapas Mar Isla Holbox
Villas HM Palapas Mar
Hm Palapas Del Mar Isla Holbox
Villas HM Palapas del Mar Hotel
Villas HM Palapas del Mar Isla Holbox
Villas HM Palapas del Mar Hotel Isla Holbox

Villas HM Palapas del Mar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 979 reviews" "
Rating 8 - Good. 257 out of 979 reviews" "
Rating 6 - Okay. 85 out of 979 reviews" "
Rating 4 - Poor. 29 out of 979 reviews" "
Rating 2 - Terrible. 33 out of 979 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Aug 2024

8/10 Good

Cátia Matos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Sascha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super for family with kids
Food is more authentic in HM paraiso but pool, restaurant, pool bar, sand and beach front all closer together.
Stayed 6 nights in Aug 2024

6/10 Okay

Ofer

Travelled with family
The property is really nice but the service and food were below our expectations after coming here from other locations like Tulum and Playa.
Stayed 2 nights in Aug 2024

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the seaview room with pool. All the bottoms ones had a pool. The view wasn't seaview, but it was the front of the property closest to ocean. This room was the most private which was nice for us since we didn't have kids. It was good for the days that we worked remotely as we had the nice relaxing view.
Stayed 4 nights in Aug 2024

2/10 Terrible

Jaime

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Requested a Ocean Front, But the room had no ocean view, WIFI never worked in the room, AC put inside a closet with doors, so half of the AC stays inside the closet. Service 0, Got no solution on my claims. Depressing place, For the price we paid, I think there are better options at a better price. The upper pool they had to remove a glass cause of the hurricane but they only put a precaution tape. Very unsafe. Depressing
Stayed 4 nights in Jul 2024

6/10 Okay

jonathan

Travelled with family
Liked: Amenities
The place isn’t bad, but it is not great. Room and showers need work. The mosquitoes could make it through the crack in the door and would get bit at night. Just our room don’t know about others. Just enough water pressure to come out of the shower head. Other than that food was good and the pools were nice.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elda

Travelled with family
Disliked: Staff & service
Avoid
The lobby staff was horrible. They nickel and dime you. No one knew the towel deposit. We got different amounts from two different employees. They also wanted to verify how I got my hotel stay price.
Stayed 2 nights in Jul 2024

4/10 Poor

Martha, Camarillo

Travelled with family
Disliked: Property conditions & facilities
Checking in was not good the property is not accessible for handicapped people
Stayed 2 nights in Jul 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible lobby service! The hotel nickel and dimes you!
Stayed 2 nights in Jul 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Dustin Joseph Keith

Liked: Cleanliness
Stayed 5 nights in May 2024

6/10 Okay

Araceli

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Aide

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , weather was not great, but the staff was super helpful and accommodating to all the guest. We did do all inclusive and wheh we arrived we come to find out it is limited and there is a premium all inclusive which was not offered when we booked. Bit other then that the options of food and drinks was good.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great staff. Beautiful beach.
Stayed 1 night in Jun 2024

10/10 Excellent

Aide

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, food and drinks good, due to weather location was flooded but staff was great
Stayed 5 nights in Jun 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Quiet & private. Great staff. Beautiful beach
Stayed 1 night in Jun 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was caring and attentive throughout. It’s not brand new and sort of impossible to keep perfectly clean given the weather and roads. They did a very good job of making it comfortable and welcoming.
Stayed 3 nights in Jun 2024

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning crew amazing. PM crew slow and not attentive to service.
Stayed 2 nights in Jun 2024

10/10 Excellent

Iliberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Dipti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique property. Real feel for Mexico with art decor. Beach clean, service on beach good, beds available. Walkable to town centre. It would be good if management with rest of hotels nearby cleared seaweed away. Starts to smell when dumped together
Stayed 3 nights in Apr 2024

10/10 Excellent

Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time on Isla Holbox and so far the best hotel for the money in my opinion. The location is on the nicest part of the nicest beach in Holbox and has great beach front covered beach beds with attentive service and great drinks.The staff go above and beyond being helpful, friendly and attentive. Usually hotels have a normal mix of happy and disgruntled employees but not here! Everyone was a gem! The level of attention you receive is unusual for what I consider a mid-range price point hotel. Special shout out to: Don Chepe/Jose (the bartender) who makes really good cocktails (and I am very picky!!), Silvestre, Azucena, Jesus and really all of the people who work in the dining room as servers. We rarely choose an all inclusive option but ended up switching to it for the last part of our stay. Food in Isla Holbox has gotten quite pricey and we felt we have adequately explored the local food scene in Holbox over the years. The price point and food quality for the all-inclusive option simply couldn't be beat and we were happy we made the switch. We knew that it was going to be brutally hot in Holbox this time of year so the plunge pool was a welcome addition for late nights when the big pools are closed and we still wanted to swim. We were really pleasantly surprised by this resort and would definitely stay here again!
Stayed 3 nights in Jun 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HM Palapas Del Mar
Great spot to relax and unwind with family or friends. Staff is friendly. We had the all inclusive option and the food was way better than expected. I Will definitely try to go back. Exactly what I wanted.
Stayed 7 nights in Jun 2024

6/10 Okay

Emmanuel

Travelled with group
Disliked: Amenities, property conditions & facilities
Overall, the property was decent. The access to the beach was easy and just a few short steps away. Along with the breakfast buffet, which had a touch of Mexican-style cooking, it made breakfast an event to look forward to. We did not end up purchasing the all-inclusive package as we found enjoyable and variety of restaurants in the nearby small town. However, there were a few concerns that deemed this hotel a 3-stars and not a 5-star establishment. First, visiting in June (low season) meant high humidity with average temperatures of 90 degrees plus. We arrived in our room with the AC turned off, causing considerable sweat as we unloaded our luggage. Second, more than half of the AC was blocked off by two pointless doors, preventing the room from cooling properly. We reported it to the front desk, but they only sent a technician with no follow-up. After a few hours, we returned to the front desk, this time with pictures showing the pointless doors and our dissatisfaction. Initially, we were met with pushback and excuses that the doors were part of the design and could not be removed. Only after further persistence and threatening to write negative reviews did they agree to try removing the doors, which they eventually did in a timely manner. After the doors were removed, the room cooled down tremendously. Overall, the hotel received 3 stars and lost a returning customer not because of the amenities' shortcomings but because of the staff's initial pushback.
Stayed 3 nights in Jun 2024

10/10 Excellent

Yordanka, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2024