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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property
4-star beachfront resort near Playacar Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
Exterior
Premium bedding, in-room safe, individually decorated, desk
Exterior
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Playacar Beach
    11 min walk
  • Xaman Ha Aviary
    14 min walk
  • Quinta Avenida
    4 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 42.69 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

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Aerial view
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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar resort places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 1 min drive
  • Quinta Avenida - 4 min drive
  • Xplor Theme Park - 11 min drive
  • Xcaret Eco Theme Park - 15 min drive
  • Mamitas Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬9 min walk
  • ‪Occidental Allegro - ‬2 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪Don Rafael - ‬4 min walk
  • ‪Miyagi - ‬11 min walk

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4-star beachfront resort near Playacar Golf Club
Viva Azteca by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this resort measures 6534 square feet (607 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4-star Playa del Carmen resort is smoke free.

  • 339 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 6534 sq ft of conference space
  • 607 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 4 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboards on site
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Padel court
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Tile flooring in room
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch Smart TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 440 out of 1002 reviews" "
Rating 8 - Good. 324 out of 1002 reviews" "
Rating 6 - Okay. 155 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Delma Des

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet. The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Stayed 6 nights in Aug 2024

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy resort. Good food.
Stayed 6 nights in Aug 2024

10/10 Excellent

Dimy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What would make this possibly outstanding as if air conditioning was put in the buffet dining area. Some days it was very difficult to eat there as it was extremely hot
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good if I can recommend that you make the buffet dining area air conditioned that would make your property outstanding
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viva Azteca was a wonderful place we stayed at. The staff were very friendly and attentive to our needs. The food was tasteful and had a lot of variety. We loved that it was at the beach front and allowed easy access to the beautiful beach of Playa Del Carmen. Rooms were cleaned daily unless you requested not to. The following are just a few suggestions, the AC vents, they are locked and you can’t move them up or down left or right, having AC in your room is important, but maybe add the adjustable vents to cut off the air from hitting the bedside. It was a bit uncomfortable at night, you really couldn’t adjust the air temp in the room because the humidity would creep in. Or move the bed to the other side or the room as to not allow the AC to be blowing in your face all night. Have your staff at check in explain all the amenities you are getting. Like downloading the viva app to see times and dates of activities and reserving your meal at any of your restaurants. No one explained it to us, we had to seek this information out. But overall it was a pleasant experience!!! We truly enjoyed our stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Angelica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We really wanted to like this hotel as we have stayed at Wyndham hotels before and service was favorable however at hotel arrival we had to wait at least 30 min for someone to check us in. We tried several times to reserve dinner and was concierge was not very helpful and capacity was full even when we tried to reserve between 7-8 am. Be aware, this hotel do not have and elevator or AC unit in the buffet restaurant, theater and lounge areas which make it extremely inconvenient and hot especially during the months of July and August. Unfortunately will not be coming back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambience and the night performances
Stayed 6 nights in Aug 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Aug 2024

6/10 Okay

Toni Karla

Travelled with family and small children
Liked: Cleanliness, staff & service
Its a nice hotel ,but the food is bad .
Stayed 6 nights in Jul 2024

2/10 Terrible

Gabrielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because I saw this property when I stayed at another hotel in the same area last year. I thought it would be a really great place to bring my family for our vacation. The overall area is very nice. However, I was wrong and I would not ever recommend this place. As a family who travels often I’m seeking a hotel that is diversified but the patrons & the majority of the staff were not very welcoming. It was very uncomfortable for us as family to be continuously gawked at as if on display. No bottle waters for brushing your teeth. Furthermore, the rules seemed to not apply to all guests. For example, you couldn’t wear a swimsuit in the buffet but many people did but only I was asked to leave because my shoulders were not covered. The food was beyond disgusting and we all left with food poisoning. Think mystery meat and unseasoned food.It is hard to get any reservations for the specialty restaurants so you’re left with limited options. There were many questionable food options that even the employees were smelling for evidence of spoilage. But I would like to mention Roberto who took us out on the water. He was a great exceptional employee. Very friendly, personable, and knowledgeable. Antonio the bellman was also friendly. Lastly, if had not been for us meeting the taxi driver then our stay would’ve been miserable. He took us exploring and to find good food. Hopefully they fix this place and make it more diverse. If I could rate this place 0/10 I would.
Stayed 6 nights in Jul 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly and helpful everywhere we went. I wish we could’ve had more dinner reservations as we were only allowed 2 during our 5 night stay. Also the balconies could use some drying racks or other ways to hang our wet bathing suits and things as nothing was drying in the room.
Stayed 5 nights in Jul 2024

8/10 Good

Abel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general en la semana que estuvimos en el hotel de vacaciones nuestra experiencia fue buena. El staff en general es muy profesional y las condiciones del hotel son buenas y agradables. Solo tuvimos una muy mala experiencia y fue en el chek in.El recepción trabaja un chico de nombre Alexis, que para nada es profesional pesar de que nosotros llegábamos de un viaje de varias horas, con mucho calor y tratando de hacer todo el proceso de la entrada al hotel, cuando le preguntamos si el maletero estaba disponible para llevar nuestras maletas a la habitación, el con una forma demasiada insultante y grosera, nos dice que tenemos que esperarnos, como si estuviéramos en el ejército. También tuvimos el contratiempo de que el primer día nuestra habitación no enfriaba bien y cuando pedí un ventilador para ayudar con la temperatura del cuarto, la jefa de carpeta nos dice que no era parte del servicio del hotel y que no podía darme un ventilador, cuando delante de nosotros tenían 3 ventiladores en el lobby. Eso me pareció demasiado inhumano, teniendo en cuenta de que viajábamos con niños. Otra cosa negativa a señalar es que te venden una excursión para nadar con tortugas, lo que no te dicen es que no es temporada de tortugas, así que solo vas a ver peces y el fondo del mar. Por lo demás tenemos buenas experiencias en el hotel, el buffet es tremendamente bueno, la calidad de la comida esta a la altura de cualquier restaurant. La calidad de los tragos en su preparación es buena.
Stayed 6 nights in Jul 2024

8/10 Good

Schillyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second visit to Viva Aztec. We really like the so boating and bike rental options.
Stayed 5 nights in Jul 2024

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing place for families , vivito’s club …. They are the best , my son is super happy because them , we will come back
Stayed 6 nights in Jul 2024

8/10 Good

Robert, Toronto

Liked: Amenities
It was a beautiful area.
Stayed 6 nights in Jul 2024

10/10 Excellent

CRISTINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here! The beach, pool, restaurants, and bars are all fantastic. Unlike most other resorts, this one offers free catamaran sailing from the beach which we loved! The paddle court on the roof and nightly entertainment were also highlights. The only aspect we didn’t like was the lack of help from front desk staff. It’s expected to leave tips for housekeeping, restaurant servers, bartenders, etc but it’s difficult to get small bills from the ATM or money exchange. The front desk at most resorts helps guests by breaking larger bills but they won’t do that here. We tried to purchase something in the gift shop, but the person running the gift shop also didn’t have change. Every other staff member we encountered was fantastic; we were disappointed only in the lack of help we got from the front desk. They also don’t answer questions. They will tell you to download their app and look there, but the app doesn’t always have enough details.
Stayed 4 nights in Jul 2024

6/10 Okay

SHANNON

Travelled with group
Liked: Staff & service
There were only 3 restaurants and hard to get a reservation at a good hour. No shuttles just to go into town. Had to pay for a cab just to go a few miles into town. The beds are very uncomfortable unless you like a stiff hard bed. I don’t know how you would fix the pool temperature but it was HOT! The bartenders and housekeeping were excellent!
Stayed 7 nights in Jul 2024

10/10 Excellent

Reinier

Stayed 3 nights in Jul 2024

6/10 Okay

Jose F

Travelled with partner
We liked that you could kayak, ride bikes, and a large beach access. The food was not great.
Stayed 5 nights in Jul 2024

8/10 Good

YOMARIS

Travelled with family
Liked: Amenities
Mejorar la comida del buffet, los tragos no tienen sabor, las condiciones del baño en las habitaciones. Los tragantes de la ducha y el sink estaban tupidos, se le reportó a un trabajador de mantenimiento y no hicieron nada durante toda mi estancia
Stayed 4 nights in Jul 2024

4/10 Poor

Charmaine, Memphis

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Miguel

Stayed 3 nights in Jul 2024