See all properties

The Royal Haciendas All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for The Royal Haciendas All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Balcony view
Aerial view
43-inch plasma TV with satellite channels, TV
Pillowtop beds, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • Beach view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • Beach view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillowtop beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillowtop beds, in-room safe, individually decorated

Deluxe Villa

  • Ocean view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

You may also like

Ad
2 outdoor pools, open 10:00 AM to 6:00 PM, cabanas (surcharge)

The Riviera Maya EDITION At Kanai

Maroma
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.9 out of 5, Exceptional, 64 reviews
The price is CA $743
CA $1,022 total
includes taxes & fees
May 11 - May 12
The Riviera Maya EDITION At Kanai

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Grand Coral property places you within 3 miles (5 km) of Quinta Avenida and Playa del Carmen Main Beach. Also, Chun-Zumbul (diving site) is within half a mile (1 km) and Playa Xcalacoco is within 2 miles (3 km).

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.7 km
  • Playa Xcalacoco - 11 min drive - 4.4 km
  • Quinta Avenida - 13 min drive - 9.8 km
  • Playa del Carmen Main Beach - 13 min drive - 9.8 km
  • Punta Esmeralda Beach - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Similar properties

Rafting

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 4,098 reviews
The price is CA $288
CA $352 total
includes taxes & fees
May 6 - May 7
Occidental at Xcaret Destination - All Inclusive

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 43-inch HDTV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.84 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1032 out of 1761 reviews
Rating 8 - Good. 412 out of 1761 reviews
Rating 6 - Okay. 193 out of 1761 reviews
Rating 4 - Poor. 70 out of 1761 reviews
Rating 2 - Terrible. 54 out of 1761 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian, Plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and other areas of the hotel were very clean, and the staff was very friendly. DO NOT get the all-inclusive package at this hotel. There are only two small restaurants open for dinner and it was very difficult to get reservations. The food at the buffet was good for breakfast but very bad for dinner, so you will want to eat at the nicer restaurants. The staff tried very hard to accommodate us, but there were too many people compared to the number of available seats, so there was not much they could do. I would not go back to this property until they build another sit-down restaurant.

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There is no nightlife at this resort. By 10 pm everything is practically shut down. The food is just ok. The Kinoko had the best food on the resort. Several of us got sick (vomiting and diarrhea) after about 2 days of eating and drinking on the resort, the kids too. There were a bunch of tiny ants in the kitchen and bathrooms of our units. The beach is eroding and very rocky.
Stayed 7 nights in Mar 2025

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were ants in the kitchen and bathrooms. 5 out of the 8 people in our group got super sick (vomiting and diarrhea). It kind of ruined our vacation. They need to improve their sanitation and water filtration systems before I would ever consider coming back. There is absolutely no nightlife at this resort.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal overall experience. We loved everything.
Stayed 7 nights in Feb 2025

10/10 Excellent

Thaer Ibrahim Al, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel beautiful area nice stuff thank you so much
Stayed 5 nights in Jan 2025

10/10 Excellent

Barbara Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 7 nights in Jan 2025

10/10 Excellent

Zina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to everyone works there , nice people
Stayed 5 nights in Jan 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facility and grounds are immaculate and very well maintained. Amenities are very nice and clean. Food and service are hit or miss. Beach is unfortunately not very good, heavy sand erosion, rocks, roots and rough surface. This is not a true "all inclusive" but rather a "time share" which tries to double-up as such. This creates inconveniences which are not mentioned upfront and are very irritating when they occur. Like, you may have to change a room in the middle of your stay or your room keys stop working because the system resets all room codes on Saturday afternoon and requires you to go to front desk for a reprogram.
Stayed 6 nights in Dec 2024

6/10 Okay

Brandon M

Liked: Cleanliness, staff & service
Property was good. Beach was not. It was small and a lot of debris. Also the steak restaurant had steak that had to be paid for even though we had the all inclusive package which was disappointing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffery

Stayed 6 nights in Nov 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Christmas at Royal Haciendas
Our family of four had an amazing 2-week stay at The Royal Haciendas over Christmas. We enjoyed pretty much everything about the resort and we will definitely go back! The pricing through Hotels.com was also the best available and we received a resort credit for being a Silver Member. Pros: Very clean Helpful staff Great food (generous all inclusive) Spacious, well designed rooms Warm, clean pools Good facilities including a kids club Value for money Cons: Small beach Timeshare sales
Stayed 14 nights in Dec 2024

8/10 Good

Lindsay

Stayed 8 nights in Dec 2024

6/10 Okay

Pedram Paysarvi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Adam Lee, Farmington Hills

Travelled with family and small children
Liked: Cleanliness
The food was the only redeeming part of this resort. There was almost no beach and the water was not swimmable. It was actually dangerous with the debris in the water. We constantly were harassed to buy a time share. When we did sit down to hear the timeshare they bent the truth about the discounted stay to stay there next year at a discount. I would not recommend this resort
Stayed 8 nights in Dec 2024

10/10 Excellent

Jacquelyn, Chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 5 nights in Dec 2024

10/10 Excellent

Jinnat, New York

Stayed 6 nights in Dec 2024

8/10 Good

Estevan

Stayed 5 nights in Dec 2024

6/10 Okay

Rana

Travelled with family and small children
Disliked: Cleanliness, amenities
The beach was rocky. They also require you to move rooms for their timeshare customers on saturday.
Stayed 6 nights in Dec 2024

8/10 Good

Aun

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a decent experience staying at the Royal Haciendas. The food is good especially the Asian fusion restaurant. But be aware it is really hard to get a table there as it is always fully booked. The beach is non existent don’t come here if you planning to spend time on the beach. A big portion of the beach has been claimed by the ocean and the resort has been left with a little to almost no beach. That small beach area is not maintained at all.
Stayed 7 nights in Dec 2024

6/10 Okay

Arunmozhi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Thebfacilities are clean. The room for a family of 4 with 2 murphy beds were good spacous and clean. Access to beach is good. 2 large swimup bar pools and 2 large lap pools were very clean and pleassnt
Stayed 6 nights in Dec 2024

8/10 Good

Jose m

Travelled with family
Liked: Cleanliness, staff & service
The beach has severe erosion. The food was ok. It’s a nice place but don’t spend a lot of money for it
Stayed 5 nights in Dec 2024

10/10 Excellent

Benoit

Stayed 4 nights in Oct 2024

2/10 Terrible

Darlyng A

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
If you’re coming to Cancun to spend time on the beach, this is not the resort for you. The beach here is non-existent. It’s filled with tree branches, trunks, and lots of rocks, making it unsafe to enter the water. Specially with kids. Additionally, the service around the pools was disappointing. Many of the waiters were rude and seemed overwhelmed. For example, I asked for pizza for my kids, and the waiters would respond rudely, saying they’d get it but that it would take a long time because they had to walk across the resort. While I understand their workload, the tone and attitude were unnecessary. Be cautious when booking, as we were charged an additional $700 upon arrival. Apparently, Expedia had incorrectly listed my teenager as being 12 years old or under, even though the correct age was reflected on the flight tickets. The resort refused to help and insisted on the additional charge. The food and drinks were also underwhelming compared to other all-inclusive resorts I’ve visited. One night, after returning late from Xcaret, we tried ordering room service. We started calling at 10 p.m. to place an order before the menu changed at 10:30. Despite multiple attempts and even asking the receptionist for help, no one answered, and we ended up going to bed hungry.In summary, between the non-existent beach, poor service, extra charges, and mediocre food, I cannot recommend this resort. There are far better options in Cancun.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jackson, Torrington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for Families. Rooms were very clean and the staff was awesome! We felt very safe at this Resort!
Stayed 7 nights in Dec 2024

6/10 Okay

Sali

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024