See all properties

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
5-star beachfront resort near Playa del Carmen Maritime Terminal

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Exterior
Aerial view
Queen Suite Ocean View
View from room
Exterior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    2 min walk
  • Piste Cyclable sur Paseo Xaman-Ha
    18 min walk
  • Xaman Ha Aviary
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 66.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite

King Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.4 out of 5, Excellent, (1276)
The price is CA $1,131
per night
CA $1,372 total
includes taxes & fees
1 Dec - 2 Dec
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar resort places you within 3 miles (5 km) of Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 miles (5 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 6 min drive
  • Quinta Avenida - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star beachfront resort near Playa del Carmen Maritime Terminal
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboards on site
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 372 out of 412 reviews" "
Rating 8 - Good. 24 out of 412 reviews" "
Rating 6 - Okay. 8 out of 412 reviews" "
Rating 4 - Poor. 6 out of 412 reviews" "
Rating 2 - Terrible. 2 out of 412 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Staff is wonderful!
Stayed 6 nights in Jul 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, beautiful but not 5 starts
Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!
Stayed 4 nights in Jul 2024

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Stayed 3 nights in Jul 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nick, matthews

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy coming here. Great staff, food and amenities
Stayed 4 nights in Jul 2024

10/10 Excellent

Offormata Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect relaxation vacation spot
Stayed 6 nights in Jun 2024

10/10 Excellent

Heydi

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing short of amazing!!
Stayed 4 nights in Jun 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go to recharge. The resort is beautiful and tranquil, the food is amazing and the staff is top notch!! I’ll be back soon!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Sarah

Stayed 4 nights in Jun 2024

10/10 Excellent

Amber

Stayed 4 nights in Jun 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our Mother-daughter trip. Loved every minute.
Stayed 5 nights in Mar 2024

10/10 Excellent

kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable unique experience!
Trip of a lifetime!! Highly recommend if you’re a wellness junkie and love healthy delicious cuisine and turquoise ocean! If Anthropologie had a resort it would be this!
Stayed 1 night in Jun 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

8/10 Good

Alisa

Stayed 3 nights in Apr 2024

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024