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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
5-star beachfront resort near Playa del Carmen Maritime Terminal

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun loungers
Aerial view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • All-inclusive
  • Bar
  • Parking included
  • Room service

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪2 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪18 min walk‬
  • Xaman Ha Aviary
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min drive‬

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 66.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite

King Suite

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar resort places you within 3 miles (5 km) of Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 miles (5 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 2 min walk
  • Quinta Avenida - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star beachfront resort near Playa del Carmen Maritime Terminal
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboards on site
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 404 out of 446 reviews" "
Rating 8 - Good. 25 out of 446 reviews" "
Rating 6 - Okay. 8 out of 446 reviews" "
Rating 4 - Poor. 7 out of 446 reviews" "
Rating 2 - Terrible. 2 out of 446 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Farah, BURKE

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous place
Stayed 4 nights in Dec 2024

10/10 Excellent

Farah, BURKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful magical place, will be returning back.

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities
A beautiful resort. Staff is very friendly but the check in was a bit awkward and they charge you an unecpected $200 deposit. Great spiritual, zen sort of vibe. Very beautiful beach and lounge areas, however be sure to research before you go to make sure you are not going during the off season or rainy season. They cut back on their dining and ceremony options which was disappointing. Also keep in mind that this is not an adult only resort as it should be.
Stayed 6 nights in Sep 2024

10/10 Excellent

Rick

Stayed 5 nights in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience ever! Everything was perfect and hassle free
Stayed 3 nights in Sep 2024

10/10 Excellent

ALEJANDRO, Bogota

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mohamad Bassam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here.. first time in may 2023. Fantastic. Clean property that combines jungle and ocean front rooms in spectacular views. Very friendly staff. Very calming setting and set ip to be that way. If you are a cruise person who likes to trip over by people and having people right and left, this is not for you. If you like quietness, serenity, and nature, this is the spot for you. Food? Yes it is vegan resort. I am mostly carnivore and came back here as the quality is really good. You have three main restaurants that re open, Su Casa, Ume, and Lek. The Mar De Olive that is advertised online on the website is closed but you can get some of its menu out of Su Casa. In addition to the above, there is a Taco truck that has been also closed (can get its food from Su Casa) and a Cafe (Plantis) Out of the above, for dinner, Ume is ghe best. It is Japanese fusion Second is Su Casa, which has great food and nice views as it is ocean front and open for breakfast and lunch. Open for dinner too but see note below. Third is Lek which is ok. Note: Dinner used to rotate where u have two options a night, now only one place a night open for dinner. While this can be a bit annoying, still didn’t affect the overall experience and we didn’t feel that the food was redundant. Childcare: available at the kids club they have and very nice. Available for three ans above to be left there and potty trained. Otherwise, you have to clarify with them as this changes. Spa: amazing and a must.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mariaelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was so amazing. I will definitely come back to this resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa, Agassiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Staff is wonderful!
Stayed 6 nights in Jul 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, beautiful but not 5 starts
Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!
Stayed 4 nights in Jul 2024

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Stayed 3 nights in Jul 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.
Stayed 3 nights in Jul 2024