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Serenity Hotel Boutique by Alsol

4.0 star property
4-star hotel near Mamitas Beach

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Balcony
Bar (on property)
Premium bedding, in-room safe, laptop workspace, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Mamitas Beach
    ‪6 min walk‬
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

  • City view
  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

  • City view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Corner Suite

  • City view
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the area

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Mamitas Beach and Quinta Avenida. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.7 km
  • Xcaret Eco Theme Park - 14 min drive - 11.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

4-star hotel near Mamitas Beach
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique by Alsol. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, German, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18 for adults and USD 9 for children
  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 325 out of 473 reviews
Rating 8 - Good. 98 out of 473 reviews
Rating 6 - Okay. 28 out of 473 reviews
Rating 4 - Poor. 9 out of 473 reviews
Rating 2 - Terrible. 13 out of 473 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Memory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard, NEW YORK

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach
Stayed 5 nights in Mar 2025

6/10 Okay

Deisy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude front lady staff making a big deal about towels I would not stay here again
Stayed 3 nights in Feb 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Feb 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

weijie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
Stayed 10 nights in Jan 2025

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025

6/10 Okay

DEBORAH

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Stayed 7 nights in Jan 2025

10/10 Excellent

Patrick

Stayed 5 nights in Jan 2025

8/10 Good

DORIS, Blue Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fio
Stayed 3 nights in Jan 2025

6/10 Okay

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block off main strip, this is a fabulous option.
Stayed 2 nights in Jan 2025

10/10 Excellent

amorn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good nice front deck
Stayed 2 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Blanca, Bluffton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Stayed 1 night in Jan 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kitchen
Stayed 1 night in Dec 2024

8/10 Good

Luci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Quaadirrah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
Stayed 2 nights in Dec 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
Stayed 5 nights in Dec 2024

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Cherry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Carlos, COLUMBIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness of staff
Stayed 4 nights in Dec 2024

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Stayed 1 night in Dec 2024